Originally Posted by b813

Trying to seek some advice guys.

- So myself and sponsor (British Citizen) currently live in Hong Kong and have applied for the UK Settlement spouse visa.

- When we applied in Hong Kong we submitted all supporting documents (including my sponsor's) via the scanning service as that is the only way to submit documents in Hong Kong.

- We reached working day 45 yesterday, post biometrics and submission of scanned documents, and we receive an email from UKVI asking for my sponsor to send his documents across to Sheffield.

- We are very confused as we were informed by VFS Global HK when we submitted our documents through the scanning system that we don't need to submit any further documents as both the applicants and sponsors documents have been scanned and submitted to Sheffield.

- Also, I then get an email from UKVI today telling me that HK only allows for documents to be submitted via the scanning system. So this is a complete contradiction to the email we received yesterday asking my sponsor to submit his documents via post.

I call UKVI today to try to understand the situation and was told that although we submitted all the documents through the scanning system, my sponsor has to also send the physical supporting documents directly to Sheffield, although he resides in Hong Kong.

Anyone able to give me some clarity/advice around this??

Confused beyond belief at the moment!

Originally Posted by b813

We are going through the savings route so submitted bank statements from Hong Kong evidencing this.

We received the request from UKVI so does this mean that we have to re-submit all our hard copy supporting documents to Sheffield although we scanned them through at the VFS Global Centre in HK?

Originally Posted by b813

Trying to seek some advice guys.

- So myself and sponsor (British Citizen) currently live in Hong Kong and have applied for the UK Settlement spouse visa.

- When we applied in Hong Kong we submitted all supporting documents (including my sponsor's) via the scanning service as that is the only way to submit documents in Hong Kong.

- We reached working day 45 yesterday, post biometrics and submission of scanned documents, and we receive an email from UKVI asking for my sponsor to send his documents across to Sheffield.

- We are very confused as we were informed by VFS Global HK when we submitted our documents through the scanning system that we don't need to submit any further documents as both the applicants and sponsors documents have been scanned and submitted to Sheffield.

- Also, I then get an email from UKVI today telling me that HK only allows for documents to be submitted via the scanning system. So this is a complete contradiction to the email we received yesterday asking my sponsor to submit his documents via post.

I call UKVI today to try to understand the situation and was told that although we submitted all the documents through the scanning system, my sponsor has to also send the physical supporting documents directly to Sheffield, although he resides in Hong Kong.

Anyone able to give me some clarity/advice around this??

Confused beyond belief at the moment!

Originally Posted by Shirlspuipui

I've to look at by words what they actually said in email to understand what they want from you.

Originally Posted by Shirlspuipui

Thank you for your application for settlement in the United Kingdom.

To help me consider the matter, please send me the following documents. Please scan these documents and email them to [email protected]. Alternatively, send these documents by post to the address below.

Documents required:



1. A fully completed Appendix 2 financial requirement form. This can be found on our website here:

Originally Posted by Scousejohn

Sounds like nonsense to me!

Our original docs were scanned and emailed to sheffield, and then held at the application centre in bangkok , along with my wifes passport.

They told us that we would get original docs back once the application is completed ( passport returned with or without visa)

Cant see any reason why they need 2 sets of docs, if they are to be sent then scans are not needed!

Originally Posted by drrobertj

There are multiple websites with horror stories dealing with these issues of delays and contradictory emails. There seems to be a policy of automatically questioning the documents that are sent via the initial application, and then requesting additional documents that are also questioned. My local MP is Amber Rudd and I will write to her to draw attention to the larger issue beyond my own application, because the system is clearly severely broken. It seems to me that one of the best routes going forward would be to see if a National Newspaper could be persuaded to pick up the issue along the lines of "Government seeking to meet immigration targets by callously separating the families of British Citizens"!