British Expats
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British Expats (https://britishexpats.com/forum/)
-   The Trailer Park (https://britishexpats.com/forum/trailer-park-96/)
-   -   BritBox (https://britishexpats.com/forum/trailer-park-96/britbox-893571/)

scrubbedexpat097 Jul 8th 2017 1:05 am
Re: BritBox
 
Is anyone having problems with Britbox?

Yesterday it kept telling me to subscribe even though we have been for months now, Roku takes our money every month!

Got Roku help on the phone and we went through unsubscribing resigning and changing passwords but still will not work. We are now waiting to hear back from Britbox. It is annoying. .

Nutek Jul 8th 2017 1:22 am
Re: BritBox
 
Originally Posted by Sugarmooma (Post 12289646)
Is anyone having problems with Britbox?

Yesterday it kept telling me to subscribe even though we have been for months now, Roku takes our money every month!

Got Roku help on the phone and we went through unsubscribing resigning and changing passwords but still will not work. We are now waiting to hear back from Britbox. It is annoying. .
Been ok here on the Roku. I just tried signing out on the PC and back in again... Seems ok.

scrubbedexpat097 Jul 8th 2017 1:35 am
Re: BritBox
 
Originally Posted by Nutek (Post 12289655)
Been ok here on the Roku. I just tried signing out on the PC and back in again... Seems ok.
:(...it's just me then, they are picking on me! Probably because I ate all the Lincolnshire sausages last week when we were back in the UK :unsure:


( I am feeling extremely homesick right now, wish we were still there so the absence of Britbox has not helped):(:(

lansbury Jul 8th 2017 9:41 am
Re: BritBox
 
You are not using smartdns or a vpn by any chance to view UK TV. I had to turn my smartdns off as it was causing problems with BritBox.

scrubbedexpat097 Jul 8th 2017 11:27 am
Re: BritBox
 
Originally Posted by lansbury (Post 12289856)
You are not using smartdns or a vpn by any chance to view UK TV. I had to turn my smartdns off as it was causing problems with BritBox.
Nope. We have UKTV on Roku, although it isn't working right now either:thumbdown:

Nutek Jul 8th 2017 12:19 pm
Re: BritBox
 
Originally Posted by Sugarmooma (Post 12289891)
Nope. We have UKTV on Roku, although it isn't working right now either:thumbdown:
Just tried the Roku sign out/in (was on the PC earlier on) and it is working here on both devices.

Also on my phone. Have you tried that btw?

scrubbedexpat097 Jul 11th 2017 12:51 pm
Re: BritBox
 
Still not working:(

The promises of fixing the problem are wearing thin. I have to get into grouchy old British woman mode , that'll tell them:nod::thumbdown:

Guindalf Jul 22nd 2017 12:57 pm
Re: BritBox
 
New addition this week - Only Fools & Horses. Seven seasons plus six Christmas episodes.

Plus the Benedict Cumberbatch docu-drama, Dunkirk and The Persuaders!

lansbury Jul 30th 2017 6:13 pm
Re: BritBox
 
Originally Posted by Sugarmooma (Post 12289646)
Is anyone having problems with Britbox?

Yesterday it kept telling me to subscribe even though we have been for months now, Roku takes our money every month!

Got Roku help on the phone and we went through unsubscribing resigning and changing passwords but still will not work. We are now waiting to hear back from Britbox. It is annoying. .
I have the same problem now. Started this evening. What was the solution?

scrubbedexpat097 Jul 30th 2017 11:53 pm
Re: BritBox
 
Originally Posted by lansbury (Post 12306055)
I have the same problem now. Started this evening. What was the solution?
I finally had to delete it. Because I was paid up until 19 it wouldn't let me start over again. On the 20th I signed back up with Roku and ever since it has been fine.

I really don't think much of their customer service though, Britbox or Roku. Plus for 2 months I was double billed and they are still working on that "glitch"

:fingerscrossed: for you. Hope it all works out ok.

lansbury Jul 31st 2017 3:48 am
Re: BritBox
 
Originally Posted by Sugarmooma (Post 12306164)
I finally had to delete it. Because I was paid up until 19 it wouldn't let me start over again. On the 20th I signed back up with Roku and ever since it has been fine.

I really don't think much of their customer service though, Britbox or Roku. Plus for 2 months I was double billed and they are still working on that "glitch"

:fingerscrossed: for you. Hope it all works out ok.
That doesn't sound good. I haven't tried to log in this morning to see if it is the same. I rest my password online so we'll see it that helps. Having watch Britbox for about 3 hours last night it suddenly refused to play part 3 of a Miss Marble story. This was about 10pm, so I just gave up on for the night.

Nutek Jul 31st 2017 3:54 am
Re: BritBox
 
Originally Posted by lansbury (Post 12306275)
This was about 10pm
That's when the Test Card comes on. :)

(Hope it rights itself).

mrken30 Jul 31st 2017 4:35 am
Re: BritBox
 
Originally Posted by Nutek (Post 12306281)
That's when the Test Card comes on. :)

(Hope it rights itself).
http://hub.tv-ark.org.uk/images/test...stcard_big.jpg

Nutek Jul 31st 2017 4:48 am
Re: BritBox
 
Originally Posted by mrken30 (Post 12306304)
Damn clown. :frown:

mrken30 Jul 31st 2017 4:49 am
Re: BritBox
 
Originally Posted by Nutek (Post 12306311)
Damn clown. :frown:
I thought that was a requirement to work at the BBC.


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