This is Natalie's mum. My beautiful daughter is, once again, fighting for her life in intensive care. Her dad and I are having to make the distressing, nightmare journey from the UK to her bedside once again not knowing what condition she will be in when we arrive. Over the last four years since the accident in the Emirates Palace Hotel, we have made this terrifying journey on too many occasions and there is only so much that loving parents can take. We have suffered the worst of the worst - seen things that no parent should ever see. Our lives have been changed for ever and never again will we be blessed with peace of mind or be able to truly relax. For four years we have suffered in silence hoping that decency and justice would prevail. We were encouraged by the fairness and kindness of the team of medical forensic experts who have judged in Natalie's favour and we are sure that the UAE law is also fair and just. However, we have been met by coldness and silence from the Emirates Palace lawyers who have offered no support or offers of help. Natalie now has no medical insurance. What do we have to say to these people for them to accept responsibility and help us? My husband and I would like to send our heartfelt thanks to everyone of you who is supporting Natalie right now - you cannot know how much this means to us. Please tell everyone you know about Natalie's situation. For those of you who don't know her, I can tell you that she is kind, supportive, loving, strong and a wonderful person. Emirates Palace - I beg of you - particularly as Ramadan is approaching - help us get the help Natalie so desperately needs before it is too late.