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Another French customer service experience

Another French customer service experience

Old Oct 30th 2004, 9:34 pm
  #61  
Mxsmanic
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Default Re: Another French customer service experience

[email protected] writes:

    > That's not what the law says.

What does the law say?

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Old Oct 30th 2004, 9:38 pm
  #62  
JohnT
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Default Re: Another French customer service experience

"Mxsmanic" <[email protected]> wrote in message
news:[email protected]...
    > [email protected] writes:
    >> One month isn't normal wear and tear for a pair of man's shoes.
    > Why not?
    > My shoes last a bit over a year--but I can put 5000 km on them in that
    > time.
    >> Clarkes shoes last years, without wearing out or falling apart.
    > It's not time, it's distance. What distance are they good for?
    > --
I have a pair of Clarks Active Air shoes for which I paid about GBP £50 two
years ago. I have walked at least 300 miles in them and they are showing a
negligible amount of wear.

JohnT
 
Old Oct 30th 2004, 9:42 pm
  #63  
nitram
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Default Re: Another French customer service experience

On Sun, 31 Oct 2004 10:34:13 +0100, Mxsmanic <[email protected]>
wrote:

    >[email protected] writes:
    >> That's not what the law says.
    >What does the law say?

You tell us you are the expert.

--
Martin
 
Old Oct 30th 2004, 9:45 pm
  #64  
nitram
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Default Re: Another French customer service experience

On Sun, 31 Oct 2004 09:38:38 -0000, "JohnT"
<[email protected]> wrote:

    >"Mxsmanic" <[email protected]> wrote in message
    >news:[email protected].. .
    >> [email protected] writes:
    >>> One month isn't normal wear and tear for a pair of man's shoes.
    >> Why not?
    >> My shoes last a bit over a year--but I can put 5000 km on them in that
    >> time.
    >>> Clarkes shoes last years, without wearing out or falling apart.
    >> It's not time, it's distance. What distance are they good for?
    >> --
    >I have a pair of Clarks Active Air shoes for which I paid about GBP £50 two
    >years ago. I have walked at least 300 miles in them and they are showing a
    >negligible amount of wear.

I have the same and paid the same, they are near indestructible, they
can even take being walked in along a wet beach at low tide.

Never buy shoes from a spanner? :-)
--
Martin
 
Old Oct 30th 2004, 10:13 pm
  #65  
Jeremy Henderson
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Default Re: Another French customer service experience

On 2004-10-31 10:12:21 +0100, [email protected] said:

    > On Sun, 31 Oct 2004 03:54:34 GMT, poldy <[email protected]> wrote:
    >
    >> In article <[email protected]>,
    >> Jeremy Henderson <[email protected]> wrote:
    >>
    >>> Her -You've got to be ****ing joking. That's normal wear.
    >>
    >> She did not really say that.
    >
    > Of course not, Jeremy provided a loose translation.

Either that or I found the only shoe-shop assistant in Paris that
speaks fluent idiomatic English.

J;

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Old Oct 30th 2004, 10:16 pm
  #66  
Jeremy Henderson
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Default Re: Another French customer service experience

On 2004-10-31 09:49:40 +0100, Ellie C <[email protected]> said:

    > Alan (in Brussels) wrote:
    >
    >> "Jeremy Henderson" <[email protected]> a écrit dans le message de
    >> news:[email protected]...
    >>
    >>> In a continuing series...
    >>>
    >>> A little over a month ago I bought a pair of shoes from Minelli - a
    >>> chain of shoe shops here in Frogland. After 4 weeks of occasional wear
    >>> to take me from home to the RER station to work and back I noticed that
    >>> the heels of both shoes were completely destroyed, with holes appearing
    >>> where the thin rubber had been worn away. It's true that I am hard on
    >>> shoes, but this is certainly the first time that they've disintegrated
    >>> quite so rapidly.
    >>>
    >>> So I decided to return them to the shop.
    >>>
    >>
    >> <SNIP>
    >>
    >>> So I will end with a plea for advice from our French readers, and other
    >>> knowledgeable folk: what organisations exist to look after the rights
    >>> of consumers in France, what recourse do I have, and where can I inform
    >>> myself of my options (yes, Google ... :-)
    >>>
    >>
    >> As this story appears not to involve anything requiring EU intervention,
    >> IMHO the most appropriate organisation is:
    >> L'Union fédérale des Consommateurs - Que Choisir:
    >> http://www.quechoisir.fr
    >>
    >> Regards,
    >>
    >> - Alan (in Brussels - mind the spamtrap)
    >>
    >>
    > Hmmm. Looks like a useful site. Maybe I can find something about a 3
    > year old roof that allowed gallons of water to run into my art studio
    > this morning. ;-(
    >
    > I suspect I'll just have to pay to have it redone. The fellow who did
    > it decided he was tired of working as a handyman and moved back to
    > Normandy a couple of years ago. Sigh.

Another one is http://www.particulier.fr, and also fr.misc.droit. Our
friend Google reveals that there is a procedure at the "Tribunal
d'Instance" that seems to resemble the UK Small Claims Court that may
be worth pursuing, depending on the response to an epistle to their
head office that I penned last night and sent by the abysmal
"electronic recorded delivery" service at www.laposte.fr

What fun!

J;

--
Encrypted e-mail address. Click to mail me:
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Old Oct 30th 2004, 10:19 pm
  #67  
nitram
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Posts: n/a
Default Re: Another French customer service experience

On Sun, 31 Oct 2004 11:13:22 +0100, Jeremy Henderson <[email protected]>
wrote:

    >On 2004-10-31 10:12:21 +0100, [email protected] said:
    >> On Sun, 31 Oct 2004 03:54:34 GMT, poldy <[email protected]> wrote:
    >>
    >>> In article <[email protected]>,
    >>> Jeremy Henderson <[email protected]> wrote:
    >>>
    >>>> Her -You've got to be ****ing joking. That's normal wear.
    >>>
    >>> She did not really say that.
    >>
    >> Of course not, Jeremy provided a loose translation.
    >Either that or I found the only shoe-shop assistant in Paris that
    >speaks fluent idiomatic English.

LOL
--
Martin
 
Old Oct 30th 2004, 10:21 pm
  #68  
Magda
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Posts: n/a
Default Re: Another French customer service experience

On Sun, 31 Oct 2004 10:45:07 +0100, in rec.travel.europe, [email protected] arranged some
electrons, so they looked like this :


... >I have a pair of Clarks Active Air shoes for which I paid about GBP £50 two
... >years ago. I have walked at least 300 miles in them and they are showing a
... >negligible amount of wear.
...
... I have the same and paid the same, they are near indestructible, they
... can even take being walked in along a wet beach at low tide.
...
... Never buy shoes from a spanner? :-)

New job oportunity for Jeremy : shoe tester.
 
Old Oct 30th 2004, 10:22 pm
  #69  
nitram
Guest
 
Posts: n/a
Default Re: Another French customer service experience

On Sun, 31 Oct 2004 11:16:58 +0100, Jeremy Henderson <[email protected]>
wrote:

    >On 2004-10-31 09:49:40 +0100, Ellie C <[email protected]> said:
    >> Alan (in Brussels) wrote:
    >>
    >>> "Jeremy Henderson" <[email protected]> a écrit dans le message de
    >>> news:[email protected]...
    >>>
    >>>> In a continuing series...
    >>>>
    >>>> A little over a month ago I bought a pair of shoes from Minelli - a
    >>>> chain of shoe shops here in Frogland. After 4 weeks of occasional wear
    >>>> to take me from home to the RER station to work and back I noticed that
    >>>> the heels of both shoes were completely destroyed, with holes appearing
    >>>> where the thin rubber had been worn away. It's true that I am hard on
    >>>> shoes, but this is certainly the first time that they've disintegrated
    >>>> quite so rapidly.
    >>>>
    >>>> So I decided to return them to the shop.
    >>>>
    >>>
    >>> <SNIP>
    >>>
    >>>> So I will end with a plea for advice from our French readers, and other
    >>>> knowledgeable folk: what organisations exist to look after the rights
    >>>> of consumers in France, what recourse do I have, and where can I inform
    >>>> myself of my options (yes, Google ... :-)
    >>>>
    >>>
    >>> As this story appears not to involve anything requiring EU intervention,
    >>> IMHO the most appropriate organisation is:
    >>> L'Union fédérale des Consommateurs - Que Choisir:
    >>> http://www.quechoisir.fr
    >>>
    >>> Regards,
    >>>
    >>> - Alan (in Brussels - mind the spamtrap)
    >>>
    >>>
    >> Hmmm. Looks like a useful site. Maybe I can find something about a 3
    >> year old roof that allowed gallons of water to run into my art studio
    >> this morning. ;-(
    >>
    >> I suspect I'll just have to pay to have it redone. The fellow who did
    >> it decided he was tired of working as a handyman and moved back to
    >> Normandy a couple of years ago. Sigh.
    >Another one is http://www.particulier.fr, and also fr.misc.droit. Our
    >friend Google reveals that there is a procedure at the "Tribunal
    >d'Instance" that seems to resemble the UK Small Claims Court that may
    >be worth pursuing, depending on the response to an epistle to their
    >head office that I penned last night and sent by the abysmal
    >"electronic recorded delivery" service at www.laposte.fr
    >What fun!

Meanwhile buy a pair of Clark's shoes before the rush starts :-)
http://www.clarks.fr/ http://www.clarks.com/

Never buy shoes from a spammer, get them from Al Bundy.
--
Martin
 
Old Oct 30th 2004, 10:25 pm
  #70  
nitram
Guest
 
Posts: n/a
Default Re: Another French customer service experience

On Sun, 31 Oct 2004 11:21:17 +0100, Magda
<[email protected]> wrote:

    >On Sun, 31 Oct 2004 10:45:07 +0100, in rec.travel.europe, [email protected] arranged some
    >electrons, so they looked like this :
    > ... >I have a pair of Clarks Active Air shoes for which I paid about GBP £50 two
    > ... >years ago. I have walked at least 300 miles in them and they are showing a
    > ... >negligible amount of wear.
    > ...
    > ... I have the same and paid the same, they are near indestructible, they
    > ... can even take being walked in along a wet beach at low tide.
    > ...
    > ... Never buy shoes from a spanner? :-)
    >New job oportunity for Jeremy : shoe tester.

Mxsmanic got the job already.
--
Martin
 
Old Oct 30th 2004, 10:52 pm
  #71  
Magda
Guest
 
Posts: n/a
Default Re: Another French customer service experience

On Sun, 31 Oct 2004 11:22:27 +0100, in rec.travel.europe, [email protected] arranged some
electrons, so they looked like this :

... Meanwhile buy a pair of Clark's shoes before the rush starts :-)
... http://www.clarks.fr/ http://www.clarks.com/
...
... Never buy shoes from a spammer, get them from Al Bundy.

Why is it that the FR site has sizes in English ??

What's the equivalent to 34 ?
 
Old Oct 30th 2004, 11:07 pm
  #72  
nitram
Guest
 
Posts: n/a
Default Re: Another French customer service experience

On Sun, 31 Oct 2004 11:52:21 +0100, Magda
<[email protected]> wrote:

    >On Sun, 31 Oct 2004 11:22:27 +0100, in rec.travel.europe, [email protected] arranged some
    >electrons, so they looked like this :
    > ... Meanwhile buy a pair of Clark's shoes before the rush starts :-)
    > ... http://www.clarks.fr/ http://www.clarks.com/
    > ...
    > ... Never buy shoes from a spammer, get them from Al Bundy.
    >Why is it that the FR site has sizes in English ??
    >What's the equivalent to 34 ?

Children's size 1.5

http://www.bata.com/just_fun/size_chart.htm

Never mind Cinders you shall go to the ball :-)
--
Martin
 
Old Oct 30th 2004, 11:12 pm
  #73  
Mxsmanic
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Posts: n/a
Default Re: Another French customer service experience

[email protected] writes:

    > On Sun, 31 Oct 2004 10:34:13 +0100, Mxsmanic <[email protected]>
    > wrote:
    >
    > >[email protected] writes:
    > >
    > >> That's not what the law says.
    > >
    > >What does the law say?
    >
    > You tell us you are the expert.

I'm not the one who said "that's not what the law says"--you are.
Either you know what the law says, in which case you can describe what
it actually says here, or you were bluffing when you made the statement
above, in the ill-founded hope that I would not notice. Which is it?

--
Transpose hotmail and mxsmanic in my e-mail address to reach me directly.
 
Old Oct 30th 2004, 11:13 pm
  #74  
Mxsmanic
Guest
 
Posts: n/a
Default Re: Another French customer service experience

JohnT writes:

    > I have a pair of Clarks Active Air shoes for which I paid about GBP £50 two
    > years ago. I have walked at least 300 miles in them and they are showing a
    > negligible amount of wear.

I look upon 300 miles as a break-in period.

--
Transpose hotmail and mxsmanic in my e-mail address to reach me directly.
 
Old Oct 30th 2004, 11:20 pm
  #75  
nitram
Guest
 
Posts: n/a
Default Re: Another French customer service experience

On Sun, 31 Oct 2004 12:12:57 +0100, Mxsmanic <[email protected]>
wrote:

    >[email protected] writes:
    >> On Sun, 31 Oct 2004 10:34:13 +0100, Mxsmanic <[email protected]>
    >> wrote:
    >>
    >> >[email protected] writes:
    >> >
    >> >> That's not what the law says.
    >> >
    >> >What does the law say?
    >>
    >> You tell us you are the expert.
    >I'm not the one who said "that's not what the law says"--you are.
    >Either you know what the law says, in which case you can describe what
    >it actually says here, or you were bluffing when you made the statement
    >above, in the ill-founded hope that I would not notice. Which is it?

You have posted getting on for 20 posts saying that Jeremy had no
rights. I know what the law is. I was interested in what you think it
is. If you don't know google.
--
Martin
 

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