viv4

If you have anything like sheffield on your application then you might send a mail to [email protected] for faster response otherwise just wait for the complaint unit.

PeaceOdoro

@viv4 - Yes the post reference on the refusal letter is SHEFO/ XXXXXX Good idea to FYI the complaint email i sent to the email address you mentioned above?

PeaceOdoro

Massive thanks to @ LilyMay for sharing your experience and starting this thread. And a special thank you to @Qwertier for replying to my post and sharing how you followed up your complaint by CC'ing other UK Visa offices. And a very special thank you to @Viv4 for recommending sending an email to [email protected]. Today i received an email from VISAINFO.SHEFO stating that the decision to refuse my visa application has been overturned. I have been asked to go and submit my passport to the VAC centre.

LilyMay

LilyMay

LilyMay

TeeTal

Hello @peaceodoro, was your application a visiting visa? I am very frustrated at the moment. The ECO totally ignored my bank statement from Nigeria and my payslips yet refused me on the grounds that I haven't shown any evidence that I earn an income in Nigeria. Kindly advise on how you went about your complaint. Thank you

Abbyy

hello Lily may, your explanations has gone a long way in helping me. Thank you. I received my visa refusal in July and I used your explanation to make a complaint. I used the same subject you used for you email for mine, when I got the response that the email isn't for such purposes, I should send email to international enquiry...blah blah. I followed your method also and sent a similar email back to them, stating I was making a complaint and not making enquiries..etc. And after three weeks, I was recently asked to resend my supporting documents, they said my initial email had nothing attached to it which is a barefaced lie but now I just want to know whether you experienced something like that? Do you think I should keep hoping? And also did you get any call from Sheffield? Thank you, you've been of immense help to me and I'm sure, everyone too.

Abbyy

hello ms19, did he just have to resubmit his passport? Or did you have to reapply? And can you please detail the process

Qwertier

Update on my case - the reconsideration request was granted, but a re-refusal was issued.

My application was sent to the New Delhi Unit as all applications from Thailand are now sent there. All the emails from New Delhi were vague and confusing, using terminology such as "We will reply in due course", and full of grammatical and spelling errors.

So, in addition to staying in contact with them, I also contacted the main UKVI office through the complaints and contact centre. They emailed me about a week after being emailed by New Delhi saying I should submit further information and gave me New Delhi's email, but in no way did they specify what information I was to give.

So I re-sent the reasons as to why the refusal was incorrect. I made clear to specify that I was not providing any fresh information as this was against the rules of reconsideration requests. I also asked them why I was asked to give further information (as they had already received this information), and if they could clarify what else they needed.

Two weeks with no response, I sent New Delhi another email asking them to acknowledge my email and respond to me about what information I was asked to provide. They said there was nothing I needed to provide. Less than 24 hours later, I got a re-refusal for the most absurd reasons, with the letter going something along the lines of "we have decided to stand by our decision due to the further information which you did not provide".

Now I have dealt with alot of organizational and governmental bodies who, even when they make errors, are ready to admit their mistakes and find fair and just solutions for everyone. UKVI seriously needs to take a look at the people they are hiring in New Delhi's Casework Unit because this is absolutely ridiculous, unjustifiable and completely unprofessional. The whole process took 56 working days/3 months.... but the worst part about it? Not a single one of their communication attempts did not have spelling and/or grammatical errors. For god's sake, you're representing England, learn how to use English.

Once I manage to pull myself out of this mental slump I have dug myself into, I will definitely be proceeding action via a complaint in the hopes that this does not continue occurring to other people. I frankly no longer have any interest in anything to do with this country and their government. I wish everyone here the best of luck.

Abbyy

hello qwertier, please can you post the email addresses of all the other avenues you cc'd? Thank you

Abbyy

This is such good news, congratulations! Please how long did the whole process take. And is there any pointer you can give me on how to go about this? Thanks

PeaceOdoro

1st September - Emailed Visa refusal complaint to Complaint email address provided on the thread
4th September - Got automated email "Any queries relating to making an application outside the UK.....
4th September - i replied that i am not inquiring about a visa application status but lodging a complaint. Got no reply from them after this
10th September - FWD the complaint email i sent on the 4th to [email protected] as suggested by @viv4
18 September - got decision to refuse visa has been overturned email from VISAINFO.SHEFO

All the best!!

TeeTal

Oh Wow, sent my complaints mail last night and I got a response this morning. My application is being reassigned to an ECO for consideration. I'm impressed

Abbyy

That's a first. You got really lucky! All the best