Item missing from container
Jul 24th 2008 | 4:22 pm
#1
Thread Starter
BE Enthusiast
Joined: Oct 2003
Posts: 715
From: Gold Coast Hinterland
Item missing from container
My ex hubby went up to Brisbane today to collect our son's stuff that had been shipped over from the UK.
When he went with them to load the boxes etc into his car it was noticed that an item was missing. This happened to be an electric piano, weighing
60kgs in a bright silver flight case....hard to miss and worth over $3800.
They said that it must have not been put in the container in the UK and that they would look into it.
We are BL**DY furious and are not quite sure what we should do next.
My son is contacting the shippers in the UK today and telling them that if it is still there then they need to put it on the first flight out here and if not then we have to make a claim against them.
Has anyone had experience of this happening....and what was the outcome.
Thanks
Sharon
When he went with them to load the boxes etc into his car it was noticed that an item was missing. This happened to be an electric piano, weighing
60kgs in a bright silver flight case....hard to miss and worth over $3800.
They said that it must have not been put in the container in the UK and that they would look into it.
We are BL**DY furious and are not quite sure what we should do next.
My son is contacting the shippers in the UK today and telling them that if it is still there then they need to put it on the first flight out here and if not then we have to make a claim against them.
Has anyone had experience of this happening....and what was the outcome.
Thanks
Sharon
Jul 24th 2008 | 4:28 pm
#2
Joined: Sep 2005
Posts: 23,400
Re: Item missing from container
My ex hubby went up to Brisbane today to collect our son's stuff that had been shipped over from the UK.
When he went with them to load the boxes etc into his car it was noticed that an item was missing. This happened to be an electric piano, weighing
60kgs in a bright silver flight case....hard to miss and worth over $3800.
They said that it must have not been put in the container in the UK and that they would look into it.
We are BL**DY furious and are not quite sure what we should do next.
My son is contacting the shippers in the UK today and telling them that if it is still there then they need to put it on the first flight out here and if not then we have to make a claim against them.
Has anyone had experience of this happening....and what was the outcome.
Thanks
Sharon
When he went with them to load the boxes etc into his car it was noticed that an item was missing. This happened to be an electric piano, weighing
60kgs in a bright silver flight case....hard to miss and worth over $3800.
They said that it must have not been put in the container in the UK and that they would look into it.
We are BL**DY furious and are not quite sure what we should do next.
My son is contacting the shippers in the UK today and telling them that if it is still there then they need to put it on the first flight out here and if not then we have to make a claim against them.
Has anyone had experience of this happening....and what was the outcome.
Thanks
Sharon
I think there have been quite a few cases. One poster said that their firearms had been stolen - the company denied it but the culprits were caught on CCTV
Im afraid it does happen and if I were you, I would fight tooth and nail for this because someone knows something.
Jul 24th 2008 | 4:37 pm
#3
Thread Starter
BE Enthusiast
Joined: Oct 2003
Posts: 715
From: Gold Coast Hinterland
Re: Item missing from container
[QUOTE=Im afraid it does happen and if I were you, I would fight tooth and nail for this because someone knows something.[/QUOTE]
Don't worry ....I will
Sharon
Don't worry ....I will
Sharon
Jul 24th 2008 | 5:06 pm
#4
BE Forum Addict
Joined: Aug 2006
Posts: 3,318
From: WA but NOT Perth!!!!!
Re: Item missing from container
I think it happens quite a lot... I've noticed a few things missing, luckily only silly stuff (like my Rubik's cube!) but it's still annoying when you've paid all that money to get it shipped 
Jul 24th 2008 | 5:11 pm
#5
BE Forum Addict
Joined: Sep 2007
Posts: 1,478
From: From SE Wales to SE Queensland.
Re: Item missing from container
A friend of mine has noticed several of her boxes missing...
Jul 24th 2008 | 5:12 pm
#6
Account Closed
Joined: Jun 2007
Posts: 8,913
Re: Item missing from container
My ex hubby went up to Brisbane today to collect our son's stuff that had been shipped over from the UK.
When he went with them to load the boxes etc into his car it was noticed that an item was missing. This happened to be an electric piano, weighing
60kgs in a bright silver flight case....hard to miss and worth over $3800.
They said that it must have not been put in the container in the UK and that they would look into it.
We are BL**DY furious and are not quite sure what we should do next.
My son is contacting the shippers in the UK today and telling them that if it is still there then they need to put it on the first flight out here and if not then we have to make a claim against them.
Has anyone had experience of this happening....and what was the outcome.
Thanks
Sharon
When he went with them to load the boxes etc into his car it was noticed that an item was missing. This happened to be an electric piano, weighing
60kgs in a bright silver flight case....hard to miss and worth over $3800.
They said that it must have not been put in the container in the UK and that they would look into it.
We are BL**DY furious and are not quite sure what we should do next.
My son is contacting the shippers in the UK today and telling them that if it is still there then they need to put it on the first flight out here and if not then we have to make a claim against them.
Has anyone had experience of this happening....and what was the outcome.
Thanks
Sharon
Yes, we were the ones who's Firearms went missing. Not only did the Firearms get stolen, but a number of other things such as tools.
We were insured so got paid out, but also complained and dragged their name through the dirt.
The thief was caught and got 2 years in prison.
Are you insured? If the piano doesn't turn up then surely you can claim.
Jul 24th 2008 | 5:41 pm
#7
no stressin no fussin....
Joined: Aug 2007
Posts: 12,616
From: Fantasy Island....
Re: Item missing from container
It happened to us and almost every migrant we know so it seems it's more common than we realised. The things is, the Aus side blame UK and vice versa so you never get a straight answer.
To go through the claims process means letters, phonecalls, emails etc and all this just when you could least do with it. We gave up in the end as we were too exhausted
Good luck.
To go through the claims process means letters, phonecalls, emails etc and all this just when you could least do with it. We gave up in the end as we were too exhausted
Good luck.
Jul 24th 2008 | 5:49 pm
#8
Oiiii.. You slaggg!
Joined: Feb 2004
Posts: 5,209
From: Brisbaneshire
Re: Item missing from container
Yes, we were the ones who's Firearms went missing. Not only did the Firearms get stolen, but a number of other things such as tools.
We were insured so got paid out, but also complained and dragged their name through the dirt.
The thief was caught and got 2 years in prison.
Are you insured? If the piano doesn't turn up then surely you can claim.
We were insured so got paid out, but also complained and dragged their name through the dirt.
The thief was caught and got 2 years in prison.
Are you insured? If the piano doesn't turn up then surely you can claim.
Jul 24th 2008 | 5:52 pm
#9
Australia's Doorman
Joined: Jan 2005
Posts: 11,057
From: The Shoalhaven, New South Wales, Australia
Re: Item missing from container
Clearly we only shipped a load of old shit - didn't get anything nicked. 
Jul 24th 2008 | 5:52 pm
#10
Australia's Doorman
Joined: Jan 2005
Posts: 11,057
From: The Shoalhaven, New South Wales, Australia
Jul 24th 2008 | 5:58 pm
#12
Oiiii.. You slaggg!
Joined: Feb 2004
Posts: 5,209
From: Brisbaneshire
Re: Item missing from container
Jul 24th 2008 | 6:05 pm
#13
Thread Starter
BE Enthusiast
Joined: Oct 2003
Posts: 715
From: Gold Coast Hinterland
Re: Item missing from container
Yes, we were the ones who's Firearms went missing. Not only did the Firearms get stolen, but a number of other things such as tools.
We were insured so got paid out, but also complained and dragged their name through the dirt.
The thief was caught and got 2 years in prison.
Are you insured? If the piano doesn't turn up then surely you can claim.
We were insured so got paid out, but also complained and dragged their name through the dirt.
The thief was caught and got 2 years in prison.
Are you insured? If the piano doesn't turn up then surely you can claim.
Sharon
Jul 24th 2008 | 6:07 pm
#14
Thread Starter
BE Enthusiast
Joined: Oct 2003
Posts: 715
From: Gold Coast Hinterland
Re: Item missing from container
I have just spoken to the Shippers in Brisbane who informed me that they have already informed the UK side of what has happened.
We were going to email the UK today but I have decided to call them and see what they have to say.
Believe me...I love a good fight. :curse:
Sharon
We were going to email the UK today but I have decided to call them and see what they have to say.
Believe me...I love a good fight. :curse:
Sharon
Jul 24th 2008 | 6:10 pm
#15
No Clean Feed
Joined: Sep 2004
Posts: 1,381
From: Hampton, Victoria
Re: Item missing from container
I thought that you had to arrange for an Australian dealer to take possession via a Customs approved courier, get your Australian license and then a Permit to Acquire with the serial numbers before you could touch them in Australia.
What state are you in ?
