surly

I hear they have an excellent Health Care Plan there.

Sally

Thanks for all the thoughts and advice - I partly posted to highlight what I think is poor practice at the company. I know it's not a massive deal but I also don't think companies should just help hemselves to your credit card account and also had visions of the returned phones disappearing into a bureaucratic black hole.

Matters are in hand.

franc11s

We switched from Verizon (were with them 10+ years) over the AT+T 18 months or so ago. 2 weeks later, I went begging back to Verizon Got all my money back from AT&T easily on their 30 day window -it was like going from the firing pan into flaming hell!!!!!!!!!!

Bottom line, then AT&T customer service was shite. We never had dropped calls with Verizon, I'd get 5 on my trip to my kids school with AT&T.

Grass is always greener and in this market, for every one satisifed customer, there are probably 5 highly disatisfied.. Mobile Phone world sucks.

My biggest laugh is when people tell me they have a "global" phone and this is why they are with AT&T. Until I tell them when they travel and call back to the USA, they are about $1.50 a minute.. They think I joke.... (incoming and outgoing rate !!!!!)..

It's actually cheaper to get a Vodafone/pay as you go in the UK when you get there (Tesco, costco all do them). 15p a minute or so, plus if your with MCI, you can call USA for the 5-10p a minute for the mci-freephone+5 cents for MCI bit. Dirt cheap...

simongb

I agree. I used to have AT&T wireless years ago. Good customer service, good call quality and good phones. When they got taken over, my calls were always getting dropped, the 'customer service' reminded me of something from Stalin's USSR and so I left them (I actually paid $175 to get out of my contract I was that angry with them). I am with Sprint now. Ok customer service, but I find the call quality in Baltimore to be excellent.

simongb

I agree. It is cheaper to go and buy a pay-as-you-go Tesco phone. I looked when I was there a few weeks ago, they were going for 20 pounds and you got some calls included. A great deal.

Sally

Coverage in our area isn't that good and AT&T seem to have the best. We are almost there on retrieving the money, quite a long time was spent in a hot overcrowded AT&T store yesterday sorting out why one of the phones didn't actually work (faulty sim card).

I know you have to pay here when someone else calls you, but these seem to take money even if you don't get through. Still mustn't grumble. I certainly wouldn't recommend them though.

frrussre

Incoming and outgoing calls, rounded up to the full minute. Incoming & outgoing sms, now 15c. They even charge you for the per minute to call your VM. All adds up.
Reg. Frank R.

Sally

Free market forces

frrussre

Probably lack of market forces. Less companies less competition.
Reg. Frank R

Sally

Yes it was an ironic

Jerseygirl

I have a UK pay as you go phone...I bought it from Carwarehouse. I think it cost just under 20 pounds and that included 10 pounds of calls. At least you don't have to pay for incoming calls when you have a UK phone.

Ray

I have managed to get thru life for 10 years now without acell phone ...
very liberating ...

Sally

I seldom use mine but my daughter's already spent a few dollars calling the friend who was sitting next to her on the sofa

Ray

That I understand ..I never ever shout .... or speak loudly

Sally

You couldn't get that Oxy Clean job then?