Sally

We wanted to get new cellphones for me and the kids - so ordered 3 from AT&T website.

Today 5 arrived and the cost of 5 was deducted from our credit card.

My husband spent 1 1/2 hours this evening trying to contact somebody from the company. He finally got through to a man who said we have to send the extra phones back to the warehouse before anything can be done. I think this is unacceptable as it was their mistake and they should issue credit and pick up the extra phones themselves. Getting fed up hearing a back and forth on this I asked to speak to the assistant, who gave me the runaround pretending to speak to his supervisor 3 times and not putting me through. Finally he 'put me through' by hanging up.

Is there any channel by which I can complain about this company?

:curse:

RoadWarriorFromLP

I have PM'd you a response.

Best of luck.

Jerseygirl

I'm sure RoadWarriorFromLP will have given you the best advice...trust me he knows his stuff.

BTW my first line of action would be to call the credit card company and put the matter into dispute...let them deal with it for you.

Celsius

As well as disputing the charge with your credit card provider, you should offer to drop off the unordered phones at your nearest AT & T cellphone retailer. I would imagine the store is regularly sending phones back to AT & T.

franc11s

Can't you just leave unsolicited deliveries on your door step and tell them where THEY can collect them. I thought that was a law somewhere.

You have a 14 day return policy. Go into store and get a refund and leave them the phones. I would.

Otherwise, email the investor group and POLITEY explain the situation, including the being "ignored" part. Be Polite, I've had 100% success contact investment groups. BE POLITE... talk about how you love AT&T but feel let down... ask themto pass on to appropriate person who could sort. Appologise for contacting them but that you felt it was important for the Investment team to realize, poor cust service like this lets down the great job the investment team does... blah blah blah...

Here's the LINK ... http://www.att.com/gen/investor-relations?pid=5644

Leslie

I have filed a complaint with the FCC against AT&T for an employer - we "won" but all we really was our own money that they were stealing. AT&T are bastards of astronomical proportions. :curse:

scrubbedexpat099

We have a family saying - Cingular Sucks.

Sally

That's what I said but Husband said he didn't want to be deported

Sally

Unsolicited but charged for Grrr

Thanks for the advice.

Bill_S

If it were me in this situation, I would immediately return all 5 phones. Then I would find another company to get my phones and service from. Yes, it's AT&T's mistake, but fighting with them is going to consume a huge amount of time and effort. I'd cut my losses as fast as possible and write AT&T wireless off as a bad job.

Leslie

<snort> Poor thing ... tell him he won't be deported but he may be detained at Gitmo if he gets too uppity.

Big D

A well handled complaint ( i like the investor group idea) should end up with you getting some free stuff out of them!

frrussre

AT&T Wireless the original company were the best. They got taken over by Cingular & instantly became the worst, most obnoxious customer Service dept. Horrible bunch, rude, offensive, could not care what you tell them, they have already made up there mind.
I speak with some knowledge, we have been with AT&T Wireless (Cingular, now AT&T since the early 90's.
Reg. Frank R.

scrubbedexpat091

Seems to me your making a way bigger deal from this then it needs to be.

They sent 2 extra phones, for obvious reasons they wont issue a refund til they get their phones back. Just mail them back, your making this harder then it needs to be and just wasting more time in getting your refund.

surly

I got my phone in San Francisco's China Town.
Note plug on charger.