I edited my post to answer your question (see previous post).

I googled, and it seems that over the last few years this has happened a fair bit, with that exact message, and it turns out to be meaningless and rights itself in a few days/weeks. It's just that not all the info has been loaded, or it's a software glitch, or something. I assume you did a digital signature. You may be fine.

UPDATE - I looked at the PDF that is the record of my application, and it contains this:

So it does appear that I did 'electronically sign' my application (by checking a box!).

Consistent with what I've read. With any luck it'll just sort itself in a few days and you won't have to get on the phone.

Still trying to sort out my login - range SSA - 60 min queue, so got a call-back - which happened 3 hours later (supposedly my position on the queue was kept). Anyway, lady at SSA was very nice - suggested going the ID.me - which I had done - but didn't work. She said she would reset my links to SSA, but it might take 1-2 days. Having waited, still doesn't work - coming up with something along the lines of 'can't fulfill your request' - might be their (DOGE-altered) software update, or... .

Have you also tried to setup the login.gov account? They are independent and each have their quirks. I have both.

Bear in mind, id.me is a private company, not tied to SSA, so I presume the SSA folks are limited in what they can do to help troubleshoot. Even Login.gov, which is a government entity, is separate from the SSA.

I just visited 'id.me' directly, and they have a big 'Help Center' link at the top right. If you follow the 'help center' link, then scroll way down to the bottom, there's a 'contact support->' button, and on that page, at the very bottom, there's a 'can't sign in' section, with a 'submit a ticket without signing in' link.

On the Login.gov site, there's a 'help center' link near the top, and on the help center page, at the very bottom, there's a 'support / contact us' link. There, you'll find a 'Call us' section with a phone number, and a 'submit a help ticket' section.

Which is the bit that doesn't work exactly? How far do you get?

OH had an ID.me account set up and working in terms of getting access to the soc sec site, but then this year could not get access until he had gone through the verification process - which he has now done and normal access restored.

If I try to login using my login.gov it takes me to a 'verification page' which gets me to fill in all my details (which it has) - after which it takes me to a page to say I already have an account - which yes, I do!
Logging in via ID.me just takes me to a page that says that they cannot 'fulfill my request' (of similar).
I tried submitting a ticket - but the response was clearly AI generated since it didn't answer the question I asked - just a generic how to login response.

On the ID.me help page it says this:

"After you submit a ticket

• You may receive an automated email response from Roy, the ID.me Virtual Agent. If the response doesn’t fully answer your question, reply to the email to work with a live support agent. "

Have you tried that?


And of course the usual:

• Clear cookies/cache
• Tried a different browser
• Paused any ad blocking or ID hiding software
• Tried a different device

SSA considering cancellation of call in phone lines.

https://www.forbes.com/sites/alisond...edly%20alleged

Quote:

The Social Security Administration is considering ending its phone service—used for 40% of benefit claims—due to largely unfounded concerns of phone fraud by Elon Musk’s Department of Government Efficiency, The Washington Post reported

My application has now moved on to 'Step 2'. I first logged in using 'Chrome' browser, and got an error (unexpected system error / bad request) - probably need to clear out cookies, etc (CONFIRMED - clearing cookies just for ssa.gov fixed the problem).

I then switched to Edge, and got in. This is the current status:


I've temporarily adjusted my phone so it will ring when an unknown number calls it (normally I just let them go silently to voicemail - awesome feature!) in case I get a call from them.

Your referenced article is dated March 12; I just saw this today, suggesting the plan is on hold. Obviously, it's changing by the day so who knows what will happen.
https://www.msn.com/en-us/money/reti...ow/ar-AA1CCCQa

Until recently, only people who have died were added to the social security death index. In the US for instance, the funeral home will usually reassure folks who are organizing a funeral for a loved one that they don’t need to inform SS, the funeral home routinely takes care of that. And anyone who has delved into family history in the US will be pretty familiar with the Death Index, it’s a great (and up till now) accurate resource.

Now, I think it’d be prudent if people who are still alive are aware of the death index, and the possibility that they might be added to it prematurely, which I assume would preclude getting benefits - which would certainly save the US money (fraud and waste or whatever.) There is a new initiative to delete the social security numbers, by adding them to the death index, of immigrants who are being encouraged to leave the country. I’m not suggesting the SS would ever make a mistake, and delete some legitimate person, but just something to be aware of.

https://www.nytimes.com/2025/04/10/u...rity-doge.html

From the Reuters report on the same:

"The use of the "death master list" is the latest example of President Donald Trump seeking to expand the use of sensitive personal data to further his goal of reducing the number of immigrants living in the U.S. On Monday, the Treasury Department, the Internal Revenue Service and the Department of Homeland Security finalized an agreement under which taxpayer data will be provided to federal immigration authorities to help them locate migrants. That led to the resignation of the acting head of the IRS and other top officials at the tax-collecting agency.@

https://www.reuters.com/world/us/tru...rs-2025-04-11/

Thanks! I just searched and searched, and the only link I found was New York Times - which I know is behind a paywall. Recently, I’ve found Google results to be skewed, it’s as though they strongly favour Trump-friendly results and hide objective results. Maybe it’s just my poor search strategy though.