Our reccie in Brisbane...
#16
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Joined: Dec 2002
Location: Keep true friends and puppets close, trust no-one else...
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Re: Our reccie in Brisbane...
That could be why the road toll is higher, becuase you are in the car more.
People always comment on the price of petrol when the visit, I point out it might be half the price but you have to drive twice as much
Customer service ? I think people mistake fake friendliness for customer service
People always comment on the price of petrol when the visit, I point out it might be half the price but you have to drive twice as much
Customer service ? I think people mistake fake friendliness for customer service
#17
Re: Our reccie in Brisbane...
An example of customer service at Brisbane Airport:
We ordered some potato wedges for a quick snack before boarding our plane. OH asks the waitress how long it would take until we get them. She replied - 'however long they take to cook'! As OH remarked, at least they do cook them...
To me, customer service isn't about the checkout assistant smiling and asking how you are. Customer service is about being able to ask a shopworker a question and to get an answer promptly from either them or someone who does know; customer service is about getting something delivered when promised or getting a visit when promised; and it's about realising that the customer is always right if it means they're satisfied with the eventual service or product, they'll tell their friends about it, and they'll return in the future. And those are universal values, applicable to anywhere in the world.
We ordered some potato wedges for a quick snack before boarding our plane. OH asks the waitress how long it would take until we get them. She replied - 'however long they take to cook'! As OH remarked, at least they do cook them...
To me, customer service isn't about the checkout assistant smiling and asking how you are. Customer service is about being able to ask a shopworker a question and to get an answer promptly from either them or someone who does know; customer service is about getting something delivered when promised or getting a visit when promised; and it's about realising that the customer is always right if it means they're satisfied with the eventual service or product, they'll tell their friends about it, and they'll return in the future. And those are universal values, applicable to anywhere in the world.