Forgive me if those are the wrong initials but I just want to hide the fact that when I go on to a website that my ISPN is from Movistar.

I'm not sure I understand - are you connecting to the internet from a mobile 'phone contracted to movistar?

... and I wonder if you mean Internet Protocol (IP) address?

Possibly............no from my laptop. I do quite a few surveys and lately I have been having replies back stating that I am not in the "right country".

Not really sure what you're after either, but possibly you need a free proxy server, something like this.

That´s it. Sorry to sound so vague.

"Expat Shield" is another good one. Absolutely free!

John.

I installed it and couldn't get it to work..!

Just checked and it is working fine. One thing that you might like to check is that the date/time is correct on your PC, 'cos if it's not today's date, iPlayer wont work.

John.

same for me, installed it but was getting warnings my location was not allowed, and the adverts on the websites were all Spanish, so had to assume I wasnt shielded.

uninstalled it and sent them an email but never go a reply.
have now started looking for a vpn/

I don't know what it is that you're doing wrong, because it is working fine!
The best way to contact them is through their Facebook site.
The current prog. issue is 2.24

John.

I've Uninstalled, I sent an email and got no reply, but I suppose as a "Free" service you get what you pay for..

Shame as I will go back to using identity cloaker a paid for service..!

Save your cash and contact them on Facebook, that is the best way.
The service they give, is paid for by the advertising! Without us using the service, they would go bust and I'm sure that they are aware of that!
Are you downloading from their site and not others like CNET?
Are you getting the "Authenticating", "Assigning IP Address" screen? 'cos you sure ain't doing something right.

I did nothing wrong, obeyed all instructions, but was kicked off 2 sites because I wasnt showing a UK ip
using an ip checking site it appears my ip was in California

that isnt what it said on the tin, admittedly I was using the free version, but if it had worked I would have paid for the upgrade to get the super version, without their annoying adverts

I sent an email because that is a means of communication they advertise on their website
I will not use Facebook and shouldnt be forced to it, perhaps less time there and more time answering their emails ??

but there are competitors so ho hum, I'm not crying about it..........

I suspect that your Firewall needs to be turned off during download (the reason for the problem will be at your end, not theirs).
It's a shame because this is one program that maintains the download speed. Most others, you seem to get a significant drop in speed.

well it said it had downloaded successfully, but as a Seguridad Frenetico I would have to think at least twice about turning Norton off for any reason