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Help with Telefonica

Help with Telefonica

Old May 26th 2008, 5:10 pm
  #16  
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Default Re: Help with Telefonica

Originally Posted by rachelk
Sometimes when mine fails I add a 0 at the start to make the number bit 8 digits long.

Different systems seem to verify in different ways though - sometimes that's not necessary.

See here
I can assure you kind people that both of our NIE numbers are 10 characters long X-8 numbers-F. I accept what you say about having 7 numbers, so maybe when we registered with telefonica over the phone, she shortened the number to make it fit the system. If that is the case I suppose we will have to wait for a bill to see what they have used. The English speaking guy told me to check my bill, and when I said I had only been with telefonica for a few days, he was lost. Thats when he told me to find a Spanish speaker to make the call.
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Old May 26th 2008, 5:20 pm
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Default Re: Help with Telefonica

Carol and Tony

Try and copy and paste the Telefonica Spanish web address on here ....... http://translate.google.com/translate and it will help you with the different headings or at least keep in favorites for future use. I can see you have tried everything I remember doing the same as I like to do all my business on-line.Never did manage it.


Why bother with Telefonica for one of the biggest company's in Spain the customer care is very poor indeed .... try this site http://www.iberbandainenglish.com/

I have them for phone and fast Ethernet internet for 45 euros a month includes free 300 Spanish minutes

I was paying 31 or 32 euros telefonica line rental alone. Its not for everyone but worth a try and worth costing see if its for you. Good luck anyway

Last edited by poshnbucks; May 26th 2008 at 5:30 pm.
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Old May 26th 2008, 5:22 pm
  #18  
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Default Re: Help with Telefonica

If it tells you it must be 9 digits long, and you've already tried without the X and also without the F, then I don't know what to suggest, other than doing as Telefonica recommended and getting a spanish speaker to call for you.
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Old May 26th 2008, 5:28 pm
  #19  
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Default Re: Help with Telefonica

Originally Posted by poshnbucks
Carol and Tony

Why bother with Telefonica for one of the biggest company's in Spain the customer care is very poor indeed .... try this site http://www.iberbandainenglish.com/

I have them for phone and fast Ethernet internet for 45 euros a month includes free 300 Spanish minutes

I was paying 31 or 32 euros telefonica line rental alone. Its not for everyone but worth a try and worth costing see if its for you. Good luck anyway
They don't cover Valencia for a start!
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