Of course they do, it`s not rocket science.
What pisses me off is the prices you all charge for a service that is so much cheaper in the UK, TV, 20mg adsl and free local calls for 20 squid.

What also pisses me off is that a new customer (in town) is being charged 19 euros for 10Mb adsl including line rental etc. whilst existing customers have to pay full whack at 39 euros plus 14 for line rental.

I was paying more than that till we moved and opened a new account at that price, we were paying around 70€'s now it`s around 40€'s + over 3 times as strong.

I've found customers paying more, me included...

Changing can always be problematic and then added to that is the great British disease, Apathy.

We do our best to smooth the way though (I think).

Any service other than Telefonica is second tier service , i.e. cadging the line space off Telefonica. Including BT. I used to sell BT abroad services but they are not as good. Telefonica has the monopoly and is the only first tier service in Spain.

The best thing to do is get Telefonica, and once you have it, call up and tell them you saw another service for cheaper, and they will soon find you a cheaper tariff like a miracle. I'm paying about 19€ a month all in now, free calls, unlimited downloads etc. You can't get that with BT.

But you are even dearer then Movistar.

I agree, sometimes we are more expensive, not often though and I have only found one customer in almost 3 months that was paying 13.97 for their land line with Telefunky and getting all the additional services free.

What seperates me...? Us...? From others...?

I operate the website and have been a designer for over 15 years so it's important to me both from a design perspective and a customer perspective to provide COMPLETE VISIBILITY of the process.

This I achieved earlier today when I implemented a final piece of code on the website that gives users instant access to their applications online.

Now they can login, view how things are progressing and what's more even see what we do outside office hours with their applications.

So, with that in mind and returning to your original question which is valid (although a little grammatically incorrect) I cannot speak for other BT Agents but I have a number of years of experience in sales, marketing and IT. Coupling these together I present way more information than ANY OTHER provider on our website, maybe too much at times. I provide a myriad of ways of communicating with us, as mentioned above: complete visibility. And moreover, I NEVER sell a product to a client if I think they would not save. It simply isn't worth my time or hassle to deal with customer complaints. in short, we do our best to isolate the client from BT and give them as little cause as possible to call for information or to complain.

Let me qualify the above by stipulating once again though, I cannot speak for other BT Agents, providers or individuals in the telecoms industry. I speak for myself and the reality of dealing with me as an individual.

Pot, kettle, black springs too mind here, I won`t mention your spelling either.

Apathy also springs to mind

The errors were there for a reason and now corrected...!

Thanks for giving me the opportunity to shine a light on what CAN BE ACHIEVED if a supplier isn't frightened of telling people the real cost though.

I, like you I hope, hate it when you see an offer with a little star next to the price but no explanation. This is why our conversion to sale is good. We inform the prospective client of everything and what's more are not frightened to deal with problems.

Who is the BT you refer to ?, as I was not aware that British Telecom was in the Spanish marketplace ?

Strange that there was no reply to the above quote ?, must be busy I guess

Since, when we made our 1st enquiry about BT in Spain.....which we now gather operate under a franchise type businesses.....we have managed to get Movistar to co-operate in our favour and reduce our total monthly outlay including IVA to what our original subscription was.

They have told us (difficult to obtain anything in writing), that the figure we shall be paying monthly will be static and never increase...

So we are going to stay with Movistar.....better the devil you know, than the devil you don't...

At least that way there is only one company to blame for the cockups, if there are any.

So very true...

I notice you are close to Alcala la Real.

I think you will find that in Alcala la Real and a few local areas to it, there is a service from Dinfotec who can supply a radio Internet at 1 meg or 1.5 meg speed for €15 and €18 a month (€12 if you just use it between 6 until 8am) with no contract, It's subsidised by the Ayuntamiente and costs €110 for the installation of the small antenna, hope this helps, it's a real Bargain and good service.