BEVS

It's a bit of a nightmare here because the sales staff work on commissions and incentives. That is bad news for the consumer IMHO.
If the Hi-fi causes problems, take it back to the shop and get a replacement. End of. You have rights as the consumer

Bellasmum

When things go wrong with purchases you need to know your consumer rights because chances are the retailer wont. Or worse still ignore them and offer to send the faulty goods back to the manufactuer for repair (often China)

irnbru14

Well its got a one year maufacturers warranty with it, and if it comes to it I'll go shout at the guys in the Sony shop in town!!

Kiwiprincess

i have to admit, Harvey Norman does have some seriously strange ways of doing things (i have encountered similar problems with buying a $29 set of earphones!). But seriously, kirks is mental. I just love the fact that i bought something from there in their christmas sale and some old duck wrote down the barcode, the sale code and the eventual sale price. then gave me a nice little print out. brilliant! v. old school!

irnbru14

They don't still operate one of those old suction tube things that they put the sales stuff and cash in and it whooshes away up to some unseen office do they???

They are Grace Brothers in disguise I think...

I_Will_Freckle

They have the same system in Oz. Didn't like having to give my address just so I could buy some speakers tttt.

bluejohn

They are seperate franchises ,we were told this in QLD because we had tried to look on the internet to price an item, and one of the problems with some of the shops downunder is they are owned by different people and still do the shops in shops thing like the Uk 20 odd years ago.