I want to switch my social security payments to another bank account. To do this I need to complete form SSA-1199. A section of this form has to be completed and signed by the bank. I have just contacted HSBC and have been told HSBC no longer carry out this service.
Has anybody encountered this problem and if so, found a way round it.
Thank you.

Are you in the UK? If so, you will need SSA-1199-UK. The form you listed is for US banks. Then, you'll need to go to the US Embassy (after getting an appointment) in London as you will never be able to get through the telephone. Plus, they no longer do bank changes over the phone. It took me nearly 9 months to get mine changed to a UK bank account (see my other posts here about this subject).

Here is the form you'll need: https://www.ssa.gov/forms/ssa1199-uk.pdf. You will NOT need the bank to complete the bottom section; I didn't and the form was accepted when I went in person as I also provided 3-months of bank statements.

Many thanks for responding.

I am in the UK and am aware of the correct form with the -UK suffix. Thank you.

I live in Scotland and unless the change can be made at the US consulate in Edinburgh I am not going to bother. I can live with it. However the SSA-1199-UK form does require a signature from a bank employee. Did you have to get it signed by the bank?

Looks like so much effort that we won’t be changing our bank!!

No, I did not..... in the email I received from the FBU stated it was not required. The form I presented did NOT have any bank employee signature completed and the person at the FBU didn't even bat an eye. Also, you might want to check if the Edinburgh consulate has a Federal Benefits Unit. If it doesn't you'll need to go through London embassy.

I know how you feel, I almost gave up as well and just stuck with my monthly exchange routine. A real "PITA".