Zoom flight cancelled
Jun 2nd 2008, 5:44 pm
#16
C'mon already
Joined: Aug 2006
Location: The Asylum
Posts: 841
Re: Zoom flight cancelled
Hi
We had a telephone call from Zoom this morning cancelling our flight on 19th June as they had no slot available. We have booked everything, taxi to airport accomodation at airport and other end in Vancouver, this has me in a panic, trying to arrange other flights.
Any advice anyone ?
Terese
We had a telephone call from Zoom this morning cancelling our flight on 19th June as they had no slot available. We have booked everything, taxi to airport accomodation at airport and other end in Vancouver, this has me in a panic, trying to arrange other flights.
Any advice anyone ?
Terese
http://britishexpats.com/forum/showthread.php?t=531957
Karen
Jun 2nd 2008, 6:06 pm
#17
Thread Starter
Joined: Apr 2007
Posts: 1,457
Re: Zoom flight cancelled
Jun 3rd 2008, 5:11 am
#18
BE Forum Addict
Joined: Jun 2007
Location: One foot in Calgary, one in London
Posts: 1,102
Re: Zoom flight cancelled
One caveat though... by the time all the supplements, seat booking charges etc. are added on, the fares end up barely cheaper than BA. In the offpeak season (Oct-early Dec and Jan-Mar) I would always choose BA over any other carrier (recent difficulties with T5 notwithstanding).
Jun 3rd 2008, 8:34 am
#19
C'mon already
Joined: Aug 2006
Location: The Asylum
Posts: 841
Re: Zoom flight cancelled
This is what put me off booking with Zoom ever... we've used Air Transat two summers in a row and are booked again this year and have had good experiences each time. They were very considerate of my elderly dad, provided a wheelchair and whisked us past the long queues for security because of him. Having read the small print I discovered they were transporting golf clubs, skis, bicycles etc. for FREE... so last year I shipped three bicycles along with the rest of our luggage at no extra cost.
One caveat though... by the time all the supplements, seat booking charges etc. are added on, the fares end up barely cheaper than BA. In the offpeak season (Oct-early Dec and Jan-Mar) I would always choose BA over any other carrier (recent difficulties with T5 notwithstanding).
One caveat though... by the time all the supplements, seat booking charges etc. are added on, the fares end up barely cheaper than BA. In the offpeak season (Oct-early Dec and Jan-Mar) I would always choose BA over any other carrier (recent difficulties with T5 notwithstanding).
Karen
Jun 3rd 2008, 9:33 am
#20
Forum Regular
Joined: Jun 2008
Location: Nova Scotia
Posts: 188
Re: Zoom flight cancelled
We have just come back from a trip to Nova Scotia using Canadian Affair and flying with Air Transat. We were so very impressed with everything about them. They couldn't have been more accomodating especially as we were travelling with our son who, at two and half, is still getting used to flying. On board food and drinks were good as well as inflight entertainment, two complete movies were shown plus some short tv programmes. One of the best airlines I have flown with. I know there are bound to be people who have had bad experiences, I simply wanted to tell you of my good one.
Jun 3rd 2008, 11:39 am
#21
Joined: Apr 2005
Posts: 9,606
Re: Zoom flight cancelled
A thing worth remembering with these "low cost" airlines is that most of them are going to go bust quite soon. OK, you'll get your money back, if you paid by credit card, but then you'll have to buy a ticket with someone else, ie a scheduled carrier and probably much closer to the day of travel. Arm and leg.
I have no problem with low cost or charter airlines as such; I've used lots of them. I wouldn't book with any of them at the moment, though.
On my travels, I have noticed that the words "Jazz" and "Westjet" very often appear on airport departure boards in conjunction with "cancelled" and "delayed". I was recently researching a trip to the US. It would have involved several flights. The quickest and cheapest route included a leg with Westjet but the connection was only an hour, so I ruled it out.
I have no problem with low cost or charter airlines as such; I've used lots of them. I wouldn't book with any of them at the moment, though.
On my travels, I have noticed that the words "Jazz" and "Westjet" very often appear on airport departure boards in conjunction with "cancelled" and "delayed". I was recently researching a trip to the US. It would have involved several flights. The quickest and cheapest route included a leg with Westjet but the connection was only an hour, so I ruled it out.
Jun 3rd 2008, 12:20 pm
#22
Forum Regular
Joined: May 2008
Location: living very happily in Brooklin.
Posts: 75
Re: Zoom flight cancelled
A thing worth remembering with these "low cost" airlines is that most of them are going to go bust quite soon. OK, you'll get your money back, if you paid by credit card, but then you'll have to buy a ticket with someone else, ie a scheduled carrier and probably much closer to the day of travel. Arm and leg.
I have no problem with low cost or charter airlines as such; I've used lots of them. I wouldn't book with any of them at the moment, though.
On my travels, I have noticed that the words "Jazz" and "Westjet" very often appear on airport departure boards in conjunction with "cancelled" and "delayed". I was recently researching a trip to the US. It would have involved several flights. The quickest and cheapest route included a leg with Westjet but the connection was only an hour, so I ruled it out.
I have no problem with low cost or charter airlines as such; I've used lots of them. I wouldn't book with any of them at the moment, though.
On my travels, I have noticed that the words "Jazz" and "Westjet" very often appear on airport departure boards in conjunction with "cancelled" and "delayed". I was recently researching a trip to the US. It would have involved several flights. The quickest and cheapest route included a leg with Westjet but the connection was only an hour, so I ruled it out.
Jun 3rd 2008, 12:39 pm
#23
Forum Regular
Joined: Nov 2007
Posts: 90
Re: Zoom flight cancelled
Yep poster who mentioned WestJet and Jazz doesn't know what they are talking about.
WestJet are loaded - fastest growing North American airline with loads of assets and cash in the bank.
Jazz - well if jazz go broke we won't need to hace a british expats site anymore as no-one will be able to fly to Canada as to go broke it would have to bring down Air Canada and half of the Star Alliance for that to happen.
More likely the reason why you've seen a lot a delayed/cancelled flights is to do with something called SNOW and Ontario's inability to deal with it compared to the rest of Canada
WestJet are loaded - fastest growing North American airline with loads of assets and cash in the bank.
Jazz - well if jazz go broke we won't need to hace a british expats site anymore as no-one will be able to fly to Canada as to go broke it would have to bring down Air Canada and half of the Star Alliance for that to happen.
More likely the reason why you've seen a lot a delayed/cancelled flights is to do with something called SNOW and Ontario's inability to deal with it compared to the rest of Canada
Jun 3rd 2008, 12:41 pm
#24
Forum Regular
Joined: Nov 2007
Posts: 90
Re: Zoom flight cancelled
If neither then zoom haven't cost you the money they specifically state that all bookings should only be made after you have adequate cover in case of cancellations.
Jun 3rd 2008, 1:01 pm
#25
Joined: Apr 2005
Posts: 9,606
Re: Zoom flight cancelled
Jazz isn't part of Air Canada. It's a contract carrier. In essence, it is fully integrated into Air Canada's domestic operations. The fund that owns it was, until recently, majority-owned by the same outfit that controls Air Canada. It no longer is.
That being said, it's unlikely that Jazz, or Air Canada for that matter, would be allowed to fail completely and shut up shop. Re-nationalisation is a possibility, in my view.
That being said, it's unlikely that Jazz, or Air Canada for that matter, would be allowed to fail completely and shut up shop. Re-nationalisation is a possibility, in my view.
Jun 3rd 2008, 1:08 pm
#26
Forum Regular
Joined: Feb 2008
Location: Whitby
Posts: 297
Re: Zoom flight cancelled
Jazz isn't part of Air Canada. It's a contract carrier. In essence, it is fully integrated into Air Canada's domestic operations. The fund that owns it was, until recently, majority-owned by the same outfit that controls Air Canada. It no longer is.
That being said, it's unlikely that Jazz, or Air Canada for that matter, would be allowed to fail completely and shut up shop. Re-nationalisation is a possibility, in my view.
That being said, it's unlikely that Jazz, or Air Canada for that matter, would be allowed to fail completely and shut up shop. Re-nationalisation is a possibility, in my view.
Won't book with Zoom now after listening to all of the comments!
LiffyB
Jun 3rd 2008, 1:13 pm
#27
SUPER MODERATOR
Joined: Dec 2005
Posts: 88,023
Re: Zoom flight cancelled
Thank you all for your help
Zoom originally said there were no alternative flights on 19 which we wanted but would book us on Sun 22 , I looked for alternative flights all morning, Ba offered soke at premium economy which we booked , at £9000 ( which was far too expensive) and canadian affair had economy flights on the Thursday. Zoom said they would refund the money but it would take some time.
I phoned a travel agent who found a premium economy flight on 19 with................Zoom who are flying from Cardiff!
We rang Zoom and asked why they hadn't looked at this flight and were told that they only look at alternative dates not alternative airports!
We transferred our booking which is easier than trying to reclaim the money and paying for another flight, but needless to say after this flight I am taking very reluctantly, I WILL NEVER FLY ZOOM AGAIN.
Thank you agin for all your support and good luck to those flying with this airline on further dates,
Terese
Zoom originally said there were no alternative flights on 19 which we wanted but would book us on Sun 22 , I looked for alternative flights all morning, Ba offered soke at premium economy which we booked , at £9000 ( which was far too expensive) and canadian affair had economy flights on the Thursday. Zoom said they would refund the money but it would take some time.
I phoned a travel agent who found a premium economy flight on 19 with................Zoom who are flying from Cardiff!
We rang Zoom and asked why they hadn't looked at this flight and were told that they only look at alternative dates not alternative airports!
We transferred our booking which is easier than trying to reclaim the money and paying for another flight, but needless to say after this flight I am taking very reluctantly, I WILL NEVER FLY ZOOM AGAIN
.Thank you agin for all your support and good luck to those flying with this airline on further dates,
Terese
Jun 3rd 2008, 1:17 pm
#28
Joined: Apr 2005
Posts: 9,606
Re: Zoom flight cancelled
Yep poster who mentioned WestJet and Jazz doesn't know what they are talking about.
WestJet are loaded - fastest growing North American airline with loads of assets and cash in the bank.
Jazz - well if jazz go broke we won't need to hace a british expats site anymore as no-one will be able to fly to Canada as to go broke it would have to bring down Air Canada and half of the Star Alliance for that to happen.
More likely the reason why you've seen a lot a delayed/cancelled flights is to do with something called SNOW and Ontario's inability to deal with it compared to the rest of Canada
WestJet are loaded - fastest growing North American airline with loads of assets and cash in the bank.
Jazz - well if jazz go broke we won't need to hace a british expats site anymore as no-one will be able to fly to Canada as to go broke it would have to bring down Air Canada and half of the Star Alliance for that to happen.
More likely the reason why you've seen a lot a delayed/cancelled flights is to do with something called SNOW and Ontario's inability to deal with it compared to the rest of Canada
Jun 3rd 2008, 1:18 pm
#29
BE Enthusiast
Joined: Dec 2007
Location: Northants (though hopefully not forever!)
Posts: 636
Re: Zoom flight cancelled
Am going to call the airline now and check... fingers crossed eh.
Hope you get your refund,
Anita
Jun 3rd 2008, 3:34 pm
#30
Joined: Jul 2005
Posts: 15,883
Re: Zoom flight cancelled
Air Canada Jazz has an on time rating of 80%
Air Canada as an on time rating of 74%
Westjet has an on time rating of 73%
By comparison British Airways has an on time rating of 63%
All stats according to Flightstats.