Zoom flight cancelled
#1
Thread Starter
Joined: Apr 2007
Posts: 1,457
Zoom flight cancelled
Hi
We had a telephone call from Zoom this morning cancelling our flight on 19th June as they had no slot available. We have booked everything, taxi to airport accomodation at airport and other end in Vancouver, this has me in a panic, trying to arrange other flights.
Any advice anyone ?
Terese
We had a telephone call from Zoom this morning cancelling our flight on 19th June as they had no slot available. We have booked everything, taxi to airport accomodation at airport and other end in Vancouver, this has me in a panic, trying to arrange other flights.
Any advice anyone ?
Terese
#2
Re: Zoom flight cancelled
Hi
We had a telephone call from Zoom this morning cancelling our flight on 19th June as they had no slot available. We have booked everything, taxi to airport accomodation at airport and other end in Vancouver, this has me in a panic, trying to arrange other flights.
Any advice anyone ?
Terese
We had a telephone call from Zoom this morning cancelling our flight on 19th June as they had no slot available. We have booked everything, taxi to airport accomodation at airport and other end in Vancouver, this has me in a panic, trying to arrange other flights.
Any advice anyone ?
Terese
#3
Analyst for hire
Joined: Jan 2007
Location: Toronto
Posts: 1,698
Re: Zoom flight cancelled
May need to use your travel insurance to get onto a flight with another airline, or ask Zoom to book you with another airline.
#4
Forum Regular
Joined: May 2007
Location: Ottawa
Posts: 145
Re: Zoom flight cancelled
Our flight is June 18th with zoom, hope we dont get a fone call to
Hope you can work something out.
Hope you can work something out.
#6
Forum Regular
Joined: Feb 2008
Posts: 122
Re: Zoom flight cancelled
Hi Theresa, what happens with regards to the accommodation that you've booked in Vancouver? Because they don't come cheap.
I am with Ba flying a few days before you, hope they pay for the inconvenience.
I am with Ba flying a few days before you, hope they pay for the inconvenience.
#7
Re: Zoom flight cancelled
Have you tried Canadian Affair?
I have found them to be a lot cheaper than Zoom even if you try to claim back the cost of your flights after you get back it´s worth keeping the rest of the bookings isn´t it?
I have found them to be a lot cheaper than Zoom even if you try to claim back the cost of your flights after you get back it´s worth keeping the rest of the bookings isn´t it?
#8
Re: Zoom flight cancelled
I'm afraid to say it.....but...Zoom sucks....My daughter was supposed to be here at 2:30 this afternoon......got a call from her from Cardiff at 02:30 am this morning saying that her flight was delayed by 19 (Yep 19) hours.....
What is it with this airline....... do they only have 1 plane......
What is it with this airline....... do they only have 1 plane......
#12
Thread Starter
Joined: Apr 2007
Posts: 1,457
Re: Zoom flight cancelled
Thank you all for your help
Zoom originally said there were no alternative flights on 19 which we wanted but would book us on Sun 22 , I looked for alternative flights all morning, Ba offered soke at premium economy which we booked , at £9000 ( which was far too expensive) and canadian affair had economy flights on the Thursday. Zoom said they would refund the money but it would take some time.
I phoned a travel agent who found a premium economy flight on 19 with................Zoom who are flying from Cardiff!
We rang Zoom and asked why they hadn't looked at this flight and were told that they only look at alternative dates not alternative airports!
We transferred our booking which is easier than trying to reclaim the money and paying for another flight, but needless to say after this flight I am taking very reluctantly, I WILL NEVER FLY ZOOM AGAIN.
Thank you agin for all your support and good luck to those flying with this airline on further dates,
Terese
Zoom originally said there were no alternative flights on 19 which we wanted but would book us on Sun 22 , I looked for alternative flights all morning, Ba offered soke at premium economy which we booked , at £9000 ( which was far too expensive) and canadian affair had economy flights on the Thursday. Zoom said they would refund the money but it would take some time.
I phoned a travel agent who found a premium economy flight on 19 with................Zoom who are flying from Cardiff!
We rang Zoom and asked why they hadn't looked at this flight and were told that they only look at alternative dates not alternative airports!
We transferred our booking which is easier than trying to reclaim the money and paying for another flight, but needless to say after this flight I am taking very reluctantly, I WILL NEVER FLY ZOOM AGAIN.
Thank you agin for all your support and good luck to those flying with this airline on further dates,
Terese
#13
Thread Starter
Joined: Apr 2007
Posts: 1,457
Re: Zoom flight cancelled
there's no refund for days not used,I've booked 6 weeks with vacation rentals,
Zoom could have cost me a lot of money, the only thing I can't refund is the overnight sty with Best Western in Gatwick,
Terese
#15
Thread Starter
Joined: Apr 2007
Posts: 1,457
Re: Zoom flight cancelled
Terese