Alan2005

And yet, this manages to somehow be standard practice in Europe.

jericho

I hate when people make excuses for poor practices. The OP bought the item from Staples, not from the manufacturer.

A product breaking within 2 months shouldn't really be considered as a warranty issue, and all Staples have done, IMO, is ensure the customer wont buy an electrical item from them again in the future. It would have cost them hardly anything at all to replace the faulty part.

Aviator

...but not in North America.

Alan2005

Yes, but not because it's costly and impractical. They act like this because it's not illegal and can get away with it. Consumer protection is one of those things that the EU gets right.

Almost Canadian

As is employment regulation.

Zoe Bell

Did you pay by credit card?
I know ours gives us extended warranty on stuff purchased with it.

Worth a look. One of the reasons I buy everything on the credit card, never debit

HGerchikov

I have had an Acer laptop for 3 years now, it has been great. I also have one at a Sales Centre that I own which is used by several different people (general recipe for disaster I think for laptops) it has been there for the past 2 years and no problems. My 13 year old also has one and so far no issues there yet either. So I guess sometimes you get lucky and sometimes you don't.

ladylord

I used a credit card and they offer cover if the manufacturer refuse to offer reasonable support. I think Asus will resolve the problem, but what a palaver.

Hail John Lewis

james.mc

I agree

I'm not overly familiar with consumer rights in Canada, but when we land we will buy a new vehicle from a ford outlet/dealer/franchise (whatever the correct terminology is).

Judging from the treatment the OP has received from Staples (probably an appointed Asus sales outlet) and taking into account comments quoted below..

If you buy a car from a Ford franchise/outlet in North America, and (say) after 14 days the alternator fails. In law can they simply step out of the loop and tell you to deal directly with Ford to fix the problem? Do ford then tell you that they are not the manufacturer of the alternator and you need to go to the alternator manufacturer for service? I suppose I am asking where does the buck stop?

The concept is a little worrying

nldfc

The ASUS laptop I am using now is probably the best laptop I have had - and I have had them all from Dells , HP's Toshibas etc

dbd33

+1

When it comes to computers they're all much of muchness so it's the support that counts. Buying whichever one Costco has this week is the way to go.

Dashie

We've bought a couple of Dodges, and the local dealerships have been very good. Maybe the difference is that Staples don't have trained ASUS technicians on site, whereas your local dealership would be the people undertaking any repairs to your vehicle anyway on behalf of the manufacturer. They do repairs, servicing, recalls, warranty etc.

james.mc

Cheers. Good point too.

Souvy

My Asus powder compact works fine and it's great when travelling.

Customer service varies widely. Philips were stellar when our electronic toothbrush packed up a week shy of its 2-year warranty expiration. No quibbles. A single phonecall resulted in a new one being couriered to us, along with a pre-paid courier envelope for the old one.

Sears, on the other hand, are crap. That newly acquired treadmill will be sitting in my garage for some time to come.

dgagitw

Seems like the Ontario Sale of Goods Act may provide some remedy here:

http://www.canadiantiresucks.net/gen....html#post2415

It might be that you have to go to the small claims court to make it happen of course. Which is probably way more hassle than just dealing with the manufacturer direct under warranty.