bats

We have two Asus, both bought from a local electronics store and had a two year warranty with both. One year accidental damage. We haven't had to use either though as both have been fine.

Avoid the big chains etc if you can and go with local service.

cheeky_monkey

+1...Im pretty sure if you rearrange the letters in ACER it comes out as crap or shit or maybe its both

jericho

Why?

Aviator

The issue the OP has is which a reseller, not a franchised dealer. Ford, GM, Toyota dealers are franchised by the manufacturers, which is why they have service departments and carry out warranty works as well as non warranty. The manufacturer ultimately authorizes the repair as warranty, if they decline warranty, then you may end up dealing direct with the manufacturer.

james.mc

Thanks

bats

in my experience the service is better, ie they will send the laptop back to the manufacturer. The same networking lark that gets you jobs and business can also put you out of business, word spreads fast in these small towns. Prices aren't necessarily any cheaper in the big box stores either.

jericho

Yet, you can take a product back to Costco without a receipt and they'll replace it/refund you without any aggro.
I did that recently with a Keurig coffee machine I bought over a year ago, and I didn't have a receipt. They could track it from my costco membership card.

How do you know your local store will treat you any better than Staples, if you've not had to use them re your laptops yet?

From a personal perspective, if my laptop is on the blink, I dont want it being sent off to the manufacturer to be looked at- I cannot afford to be without it for that long. For other domestic items, I just want a new one- the money spent on postage, etc will often exceed the price of the product anyway.

Aviator

I find often local retailers don't look after you better than chain retailers. Their practices are even more restrictive, no 30 day satisfaction guarantee for example.

Costco only give 90 days on many electronics, then you deal with the manufacturer. Costco don't handle any warranty issues.

lovely_clouds

Really. Did you buy some sort of additional warranty plan along with product?

Am not sure about Costco..... But have noticed at futureshop, best buy & staples that you can purchase 1/2/3/4 yr "store warranty" along with product. The store will replace faulty product if you have the plan.

Aviator

Costco guarantee every product they sell with your money back, and generously. Electronics are 90 day limit. No additional cost, but you have to be a member to shop there, items are not always the most up to date, but who cares about that. They are not good for everything though, you have to know what you are shopping for to get the best value. As always, shop smart, which many don't.

Before you pay for one, look at the consumer reports! The mark ups are huge, I have never bought one and never once regretted not buying one. I just think of all the money I saved and spent on things i wanted or thought I needed.

The odds are stacked in the stores favour not the consumers, otherwise they would not offer such a thing. More ways to part the nervous shopper from their cash!

bats

We use Costco too, we bought a Miele vacuum cleaner, cheapest price there and the warranty, but not after I'd looked at other places for that make.

How do I know? Tales such as the OPs, past experience, others saying the same thing. It's hard work trying to get any sense out of Future Shop and Staples. We needed a new power cable for the old laptop, FS and Staples were charging well over a hundred when the local store sorted one out for much less. We went back to buy the laptop. On sale, much cheaper.

Costco doesn't always sell what you want/need. I agree it's an easy place to take stuff back. The Miele had to go back after a few months and like you we had lost the receipt, they exchanged it with no problems.

jericho

No, I don't believe in additional warranties. They're usually priced in such a way that suggests there's a 1 in 4 chance of them breaking down within the warranty period. I prefer to have more confidence in what I buy, otherwise I wouldn't buy it in the first place. Occasionally, products have been faulty, it usually happens quickly (within the 30 days) or after a few years when they need replacing.

lovely_clouds

Checked the Costco website just now.... That's way they say :

The following must be returned within 90 days of purchase for a refund: televisions, projectors, computers, cameras, camcorders, touch screen tablets, MP3 players and cellular phones.
Coffee maker / kitchen electronics is not in the list. That may answer how Jericho got refund/replacement.

What about furniture? Is there any timeline on such items?

lovely_clouds

+1 agree... Costco too gets +1 from me

Alan2005

I bought a TV from future shop when I arrived. It was about $2k which was a good price for the model I was looking at - not quite the cheapest, but they included delivery and I didn't have to wait. As I was buying it, the guy offered me an extra 2 year warranty and when I asked how much he said $600. I actually laughed before I said no. The price then went to $300, then $150, then $100, until he finally got the message. I don't mind people trying it on - but even I was surprised by how much he was willing to rip me off by.