Siouxie

You are not the only one to have problems with this model.

Interesting post by a mechanic showing Ford tech support bulletin - including a part about power surges.

http://www.autoblog.com/2013/05/16/f...boost-defects/

http://www.f150forum.com/f70/class-a...oblems-153403/

http://www.bohrernationallawfirm.com...d-F150-Claims/

Perhaps it's time for you to tell Ford that you require a full refund or replacement of your choice - or sue them.

R I C H

Ford claim it's a unique problem they've not encountered, which is BS as 2 of the dealerships staff have admitted to me they have the same problem with their own trucks. They're doing all they can to stall a resolution as far as I can tell.

I've already requested a replacement or refund.

Aviator

You'd get nowhere suing them. Ford have very deep legal pockets. The value small claims limit is $25000, over this you have to abandon the rest of the claim or go through supreme court, which you need a lawyer and the bill would be more than a truck costs.

The only real recourse would be to pay for repairs and if there was a case, sue in small claims for the value of those repairs. In small claims you must have suffered a financial loss (not a potential loss) to get file a claim. Right now many BC small claims cases can take several years, if no delays by either party.

MarylandNed

I think he should contact CAMVAP and find out the status of his dispute.

james.mc

Thanks for the info on the problem. Is this a gas (petrol) engine with Eco boost?

My biggest concern on an investment like this (F350 with extras = $75k+) is the new (ish) Ford diesel engine in a business tool! In relative terms they've not been around long. The difference being that with GM the Duramax (designed by Isuzu) seems to fare much better (when reading online) and appear to be better engines than anything Ford currently produces.

There again, to balance the argument, I bet I could drag up a bit of dirt on GM diesel engines as well.
Plus of course there is always the online sampling issue whereby a few aggrieved individuals will be far more vocal than thousands of happy owners.

That aside my other consideration is the rough treatment Ford are giving you in a situation such as this. Can you not play the safety card on them?
They shouldn't be saying to you.... only drive it in auto, never drive it in manual.. that's crap!
If it can be proven as unsafe to drive, or at least tow anything with, then they are up the creek without a paddle are they not?

Can you not go a little public about this? Write to a few .ca car magazines and advise them of your treatment. Hit Ford where it hurts... their bottom line.. If there is a story in it, of the little man being beaten up by the BIG company, they may run it. How about local or national papers also?

Shame there is not a 'Lemon Law' in Canada. Overdue IMHO.

Ford are being particularly hard nosed about this. As we all know in the EU they could never get away with this.
I'm not sure GM would be any better at this kind of thing though.

Years back (in the UK) we had a new Ford Escort RS Turbo (yeah I know ). Anyway.... it had an ignition/starting fault. When the engine was hot and you stopped it, it would never kick the starter motor back in to turn the engine over. They did the usual repair by replacement routine and two starter motor units later they gave up! We'd owned the car for about 10 months. They gave us our money back less 200 quid and discounted a replacement car for us. That's what Ford .ca should be doing for you here I feel.

R I C H

F150's only come with gas engines. The Ecoboost is a 3.5l V6 twin turbo.

Do you need something as big as a super duty for work? Unless you're doing some serious hauling or towing they're an expensive proposition to justify. My F150 is rated to tow 11,300lbs, which gives me plenty of headroom with a 25ft boat on the back or a large camping trailer.

I've played every card with them over the past 8 months, created endless Facebook and social media posts, parked the truck outside the dealership with a list of faults posted on it, spent countless hours on the phone and in the dealership itself.

I had a Subaru here a few years ago which blew its engine after only 10,000kms, and there was no problem being offered a replacement vehicle. Ford just don't seem to give a s***.

Aviator

Buy a Toyota Tundra.

bats

There are no consumer rights in Canada. Just accept that if you buy North American tat it will fall apart, sooner rather than later. We try to use we try to buy from Costco or small local stores a reputation to protect. costco have a good returns policy and the local stores want to be seen as the good guys.

shelley748

I correct my original statement- for utilities and cell phones!

Aviator

There is consumer legislation in Canada, pretty much the same as in the UK. Many chain store return policies are more generous than anything I came across in the UK. In the UK consumer protection is a town council function through the trading standards office, here it is provincial.

A big issue us consumer abuse of the process, expecting stores to take anything and everything back, even if they broke it. Costco's return policy is exceptionally good, which is why I shop there for the most part. Although the phone kiosk they have is independent and did not operate within the same parameters as the Costco warehouse. The cell phone companies we just as useless through Costco as anywhere else.

Buy a Ford through Costco, maybe you'd get more clout?

bats

Maybe, they do sell them, well there is a link of some sort.

I have never found anything resembling uk consumer rights here. From the lack of food hygeine controls to return policies. If youb have to send stuff back to the manufacturer at your own expense then you can end up paying much more than the item cost.

james.mc

I will be hauling Bobcat tracked loader/Bobcat excavator equipment (plus ancillaries), and trailer loads of material... topsoil, aggregate etc. Around here there are plenty of unmade/steep roads and tracks. Some of the main routes aren't that hot either. I don't doubt that a smaller truck wouldn't pull such a setup in ideal conditions, but it's the hauling up steep inclines, braking and the 'tail wagging the dog syndrome' on rough terrain that I wish to negate with a bigger unit. I'd rather do overkill in that respect and suffer the added expense. It'll have a winch fitted also. Oh! and I forgot to mention... I like big boys toys

On your story... Sounds like you have given it your best shot so far.

It's pretty abysmal that consumer law in Canada does not cover you for this. The USA seems to ('Lemon law' springs to mind) and I know the EU does. Still we are in neither location and have to deal with what we have here I guess. No good looking over the fence!
It p****s me off when a company get so big that they don't give a damn about the main in the street once they have parted with their cash!
I genuinely hope this gets resolved and that, as a minimum, CAMVAP will come through in the end.

bats
I'm aware of Costco returns policy. We are members. I wonder how they would deal with accepting an F150 truck back though?

pennyhp

In the UK your contract is with the store for the duration of the warranty (or at least the first year of it). Here your contract is with the manufacturer from day one. Many stores give you a period of time where you can return the item to them but that's good will and whatever company policy is in place.
In the UK you return your item to the store where you bought it within the warranty period and they take it up with manufacturer. Here its up to you to take it up with the manufacturer, after the stores own return period is over.

But with the cost of returning goods to the manufacturer its usually a waste of time.

Aviator

Under the Supply of Goods and Services act 1982 section 4, in the UK, the initial contract of sale is with the seller, so long as the goods are as described and of a satisfactory merchantable quality. It is very open and subject in some degree to interpretation. If you buy a lawn mower and it cuts grass it may be considered of a merchantable quality, but not as to how effectively it cuts grass.

Any manufacturer warranty is with the manufacturer, here and in the UK, however in the UK many retailers will return the goods to the manufacturer for you, although they are not obligated to do so.

In Canada retailers are still bound by the Consumer Protection act in each province and any warranty issue is dealt with by the manufacturer, usually directly (but not always). Maybe partly due to the distances and costs involved in returning goods to manufacturer repair facilities. If retailers provided the same level of service as in the UK, consumers would just pay more (built in to pricing) for goods to cover these eventualities.

Aviator

If you have a serious beef, Costco cares about its customers and manufacturers seem to listen to Costco. Not had an issue with a vehicle, but with a cell company, Costco got it sorted very quickly.

A better chance than complaining on your own.