Consumer rights
#46
Re: Consumer rights
Under the Supply of Goods and Services act 1982 section 4, in the UK, the initial contract of sale is with the seller, so long as the goods are as described and of a satisfactory merchantable quality. It is very open and subject in some degree to interpretation. If you buy a lawn mower and it cuts grass it may be considered of a merchantable quality, but not as to how effectively it cuts grass.
Any manufacturer warranty is with the manufacturer, here and in the UK, however in the UK many retailers will return the goods to the manufacturer for you, although they are not obligated to do so.
In Canada retailers are still bound by the Consumer Protection act in each province and any warranty issue is dealt with by the manufacturer, usually directly (but not always). Maybe partly due to the distances and costs involved in returning goods to manufacturer repair facilities. If retailers provided the same level of service as in the UK, consumers would just pay more (built in to pricing) for goods to cover these eventualities.
Any manufacturer warranty is with the manufacturer, here and in the UK, however in the UK many retailers will return the goods to the manufacturer for you, although they are not obligated to do so.
In Canada retailers are still bound by the Consumer Protection act in each province and any warranty issue is dealt with by the manufacturer, usually directly (but not always). Maybe partly due to the distances and costs involved in returning goods to manufacturer repair facilities. If retailers provided the same level of service as in the UK, consumers would just pay more (built in to pricing) for goods to cover these eventualities.
I was under the impression we did pay more here (than in the states anyway) haha!
#47
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Joined: Sep 2010
Location: Maryland (via Belfast, Manchester, Toronto and London)
Posts: 4,802
Re: Consumer rights
Not true. For example:
http://www.sse.gov.on.ca/mcs/en/Page...My_Rights.aspx
I filed this one under "sweeping generalizations" although even that's generous because it's simply not true. There's a wide range of product quality from crap to poor to good to excellent. This is not a concept owned by North America.
http://www.sse.gov.on.ca/mcs/en/Page...My_Rights.aspx
I filed this one under "sweeping generalizations" although even that's generous because it's simply not true. There's a wide range of product quality from crap to poor to good to excellent. This is not a concept owned by North America.