Originally Posted by twhurl (Post 9801915)

All I'm saying is I would get better customer service from my local drug dealer.
My mate who travels the world with them on business was standing in front of them trying to get on the flight leaving in thirty mins. He had been there all night trying to get a straight answer out of them about when they would let my 76 year old mother and him on the flight. They are so incompetent they couldn't get someone to explain what had to be done. All they could do was get poor ticket agents punch in stuff in computer and 'Computer says no" Meanwhile they are calling me in australia, my brother in Calgary and My sister in London with completely useless and different info. "Come get your mother in HK or we'll call the Canadian commission" The commission was closed for the weekend. As they are shaking my friend down for ever increasing fares by the minute I was able to go online and book a fare for myself which was half what they were demanding him.
You can say what you want about procedure, security etc but I was there eventually and I'm quite sure we will prove that she wasn't a security threat and a bit of customer service would have sorted the whole thing out and kept a lot of customers happy and Cathay happy.
Once again contrast this with DIAC who have the same stresses and security issues (If not more). I dealt with them at the airport going out, at HK where they cleared me to fly at Perth airport on arrival and the next day at their offices getting my visa sorted out. Absolute stress free professionalism and courteous service.