Personally wouldnt touch HSBC with a bargepole - tried to open an account with them and had no end of problems. I did the application etc and was told to wait to be notified further. Then go told by letter to go in with ID which i did - they photocopied passport etc.and was told it would be about a week - 10days.
Two 1/2 weeks later had heard nothing - phoned up, they had no record of me or my application. It was 'lost'. Was not happy about a pile of paperwork, including my passport details, other c/c details etc being 'lost'.
They told me to start again with a new application at which point i said no, just forget it im going elsewhere. I subsequently got several phone calls from them asking me to come in with my proof of ID again and had to keep telling them to bog off.
Then mysteriously a month and a half later i got issued with a bank-card from them.... idiots.

I don't bank with NAB but have still not been paid today. All because the company uses NAB for the transaction.

A day or two late will not bother me, but sure there are lots of people that depend on being paid on the button.

More proof that outsourcing your core systems is a quick path to disaster.

I think we've got representatives of both who post on the forum...I'm sure they'll be along shortly!

Hmmm, we'll see. I just spoke to someone, she said ring us back if you don't have anything by MONDAY! She didn't get paid either today.

Try St George, I have been very happy with their service, their online banking and call centre over the years.

Just applied for ANZ account and already it has been setup and all I have to do now is go to the branch to verify the account....took 1 hour max for the account to be setup !

Other banks will now be taking on extra staff to process new accounts for ex-NAB customers !

Not true mate, not true.

Which bit?
That NAB outsourced to IBM?
That is was lousily managed? or
that it pissed the staff off?

Just your statement that this incident is the fault of IBM. Can't disagree with the other things you say.

I didn't actually say blame IBM, just blame the deal. Outsourcing always causes disruption, morale collapse and job losses. I should know, I work for an outsourcer !!

The problem seems to now for sorted for me....salary in bank....wooooohhhooooooo ! It's time to party !

Me too. HSBC service is outstanding. Free withdrawals from St George and Westpac ATM's. ....... and if you're lucky enough to get a Premier account you can transfer money back and forth from your UK HSBC account instantly with no charge - slight and only very slight hit on FX rate.

Just closed my Comm Bank account ..... What's with the Aussie banks?

Yes! Not happy as it is the week my husband's bonus gets paid and that is meant to be paying for our daughters new bedroom furniture tomorrow!!

Still no $'s for this possibly soon to be ex customer.