Cannot access Internet Perth / BigPond
Apr 5th 2006, 3:04 am
#1
A former regular of BE
Thread Starter
Joined: Oct 2004
Location: Carramar, Perth
Posts: 6,241
Cannot access Internet Perth / BigPond
We haven't been able to connect to the internet since yesterday lunch. We are on bigpond broadband in Perth northern suburbs.
Anyone else had similar problems?
We have tried ringing the service line but you get put on hold for ever, though there is always a message about unusually high call volumes which may suggest a general issue though there is nothing on their website.
Anyone else had similar problems?
We have tried ringing the service line but you get put on hold for ever, though there is always a message about unusually high call volumes which may suggest a general issue though there is nothing on their website.
Apr 5th 2006, 3:32 am
#2
kneading my cushion
Joined: Oct 2004
Location: Perth
Posts: 743
Re: Cannot access Internet Perth / BigPond
Originally Posted by worzel
We haven't been able to connect to the internet since yesterday lunch. We are on bigpond broadband in Perth northern suburbs.
Anyone else had similar problems?
We have tried ringing the service line but you get put on hold for ever, though there is always a message about unusually high call volumes which may suggest a general issue though there is nothing on their website.
Anyone else had similar problems?
We have tried ringing the service line but you get put on hold for ever, though there is always a message about unusually high call volumes which may suggest a general issue though there is nothing on their website.
Hope they sort the problem out soon!
Apr 5th 2006, 3:55 am
#3
A former regular of BE
Thread Starter
Joined: Oct 2004
Location: Carramar, Perth
Posts: 6,241
Re: Cannot access Internet Perth / BigPond
Originally Posted by webgum
I can't help, but can sympathise. I'm with iinet, and when it rains, our connection is shocking. At other times, for no reason, I cannot connect. Have to turn modem on and off, repair connection. Drives me bonkers!!
Hope they sort the problem out soon!
Hope they sort the problem out soon!
I have rebooted, run virus checks, anti-spyware, turned off the modem etc. But what do you do to "repair the connection"?
Apr 5th 2006, 5:24 am
#4
Aussie Finn Mixture!
Joined: May 2005
Location: Leschenault WA (after few locations around WA and Around Europe!)
Posts: 1,151
Re: Cannot access Internet Perth / BigPond
Originally Posted by worzel
We haven't had rain for a few days so that can't be it. And we haven't had problems in the 5 weeks at this house or 4 months previous.
I have rebooted, run virus checks, anti-spyware, turned off the modem etc. But what do you do to "repair the connection"?
I have rebooted, run virus checks, anti-spyware, turned off the modem etc. But what do you do to "repair the connection"?
From there , left hand side menu, click "save all", then go to "connections", click "disconnect", wait 10seconds and click "connect", Reboot and see how you went...
(forgot to add this earlier....) it normally doesn't ask any passwords etc in the process...
Last edited by teza; Apr 5th 2006 at 5:38 am. Reason: Forgot something
Apr 5th 2006, 3:53 pm
#5
kneading my cushion
Joined: Oct 2004
Location: Perth
Posts: 743
Re: Cannot access Internet Perth / BigPond
Originally Posted by worzel
We haven't had rain for a few days so that can't be it. And we haven't had problems in the 5 weeks at this house or 4 months previous.
I have rebooted, run virus checks, anti-spyware, turned off the modem etc. But what do you do to "repair the connection"?
I have rebooted, run virus checks, anti-spyware, turned off the modem etc. But what do you do to "repair the connection"?
Main menu, control panel, network connections, click on your modem and one option is "repair this connection".
Apr 5th 2006, 11:42 pm
#6
Forum Regular
Joined: Apr 2004
Location: west midlands. now perth wa
Posts: 79
Re: Cannot access Internet Perth / BigPond
Originally Posted by worzel
We haven't been able to connect to the internet since yesterday lunch. We are on bigpond broadband in Perth northern suburbs.
Anyone else had similar problems?
We have tried ringing the service line but you get put on hold for ever, though there is always a message about unusually high call volumes which may suggest a general issue though there is nothing on their website.
Anyone else had similar problems?
We have tried ringing the service line but you get put on hold for ever, though there is always a message about unusually high call volumes which may suggest a general issue though there is nothing on their website.
no probs here in mindarie m8
Apr 5th 2006, 11:49 pm
#7
Joined: Jan 2003
Posts: 13,233
Re: Cannot access Internet Perth / BigPond
Originally Posted by worzel
We haven't been able to connect to the internet since yesterday lunch. We are on bigpond broadband in Perth northern suburbs.
Anyone else had similar problems?
We have tried ringing the service line but you get put on hold for ever, though there is always a message about unusually high call volumes which may suggest a general issue though there is nothing on their website.
Anyone else had similar problems?
We have tried ringing the service line but you get put on hold for ever, though there is always a message about unusually high call volumes which may suggest a general issue though there is nothing on their website.
Unable to access internet but still posting? It's amazing
Have you had a look at www.whirlpool.net.au, in there will be a discussion forum for Bigpond users. Maybe someone else is having the same issues.
Apr 6th 2006, 2:43 am
#8
BE Enthusiast
Joined: Jan 2006
Location: Sanctuary Cove, Gold Coast, Queensland
Posts: 689
Re: Cannot access Internet Perth / BigPond
Originally Posted by worzel
We haven't been able to connect to the internet since yesterday lunch. We are on bigpond broadband in Perth northern suburbs.
Anyone else had similar problems?
We have tried ringing the service line but you get put on hold for ever, though there is always a message about unusually high call volumes which may suggest a general issue though there is nothing on their website.
Anyone else had similar problems?
We have tried ringing the service line but you get put on hold for ever, though there is always a message about unusually high call volumes which may suggest a general issue though there is nothing on their website.
Bigpond has been down for a vast amount or Australia coverage for the last few days. It is hoped to be up and running today. sooo frustrating but at least you know that the problem it is not at you end.
Apr 6th 2006, 3:03 am
#9
Banned
Joined: Feb 2006
Posts: 880
Re: Cannot access Internet Perth / BigPond
Originally Posted by worzel
We haven't been able to connect to the internet since yesterday lunch. We are on bigpond broadband in Perth northern suburbs.
Anyone else had similar problems?
We have tried ringing the service line but you get put on hold for ever, though there is always a message about unusually high call volumes which may suggest a general issue though there is nothing on their website.
Anyone else had similar problems?
We have tried ringing the service line but you get put on hold for ever, though there is always a message about unusually high call volumes which may suggest a general issue though there is nothing on their website.
Apr 6th 2006, 3:12 am
#10
BE Enthusiast
Joined: Jan 2006
Location: Sanctuary Cove, Gold Coast, Queensland
Posts: 689
Re: Cannot access Internet Perth / BigPond
Originally Posted by sassenach
I binned big pond as their customer service is rotten ,i went westnet in the end a small perth based company who have excellent customer service and will always ring you back in 5-10 minutes
I can second that, Westnet are excellent and actually value your custom, unlike Telstra who are more shocking than B.T if that is possible. Everyone should move to Westnet if you value great customer service.
Apr 6th 2006, 3:38 am
#11
BE Enthusiast
Joined: Aug 2002
Posts: 359
Re: Cannot access Internet Perth / BigPond
Website to find a new broadband ISP
Forum for Bigpond
Whirlpool
Check out these for all your broadband/ISP questions
Forum for Bigpond
Whirlpool
Check out these for all your broadband/ISP questions
Apr 6th 2006, 3:40 am
#12
Joined: Jan 2003
Posts: 13,233
Re: Cannot access Internet Perth / BigPond
Originally Posted by shorrock
Website to find a new broadband ISP
Forum for Bigpond
Whirlpool
Check out these for all your broadband/ISP questions
Forum for Bigpond
Whirlpool
Check out these for all your broadband/ISP questions
post #7
Apr 6th 2006, 3:50 am
#13
BE Enthusiast
Joined: Aug 2002
Posts: 359
Re: Cannot access Internet Perth / BigPond
Originally Posted by gedge
what I said
post #7
post #7
Sorry for missing yours
Apr 6th 2006, 3:57 am
#14
Joined: Jan 2003
Posts: 13,233
Re: Cannot access Internet Perth / BigPond
Originally Posted by shorrock
lol, I got to post five and didn't go any further. Sorry for missing yours
Sorry for missing yours I don't know how we did 
Apr 6th 2006, 4:29 am
#15
Banned
Joined: Feb 2006
Posts: 880
Re: Cannot access Internet Perth / BigPond
Originally Posted by Gold Coaster
I can second that, Westnet are excellent and actually value your custom, unlike Telstra who are more shocking than B.T if that is possible. Everyone should move to Westnet if you value great customer service.
