Cannot access Internet Perth / BigPond
 

We haven't been able to connect to the internet since yesterday lunch. We are on bigpond broadband in Perth northern suburbs.

Anyone else had similar problems?

We have tried ringing the service line but you get put on hold for ever, though there is always a message about unusually high call volumes which may suggest a general issue though there is nothing on their website.

Re: Cannot access Internet Perth / BigPond
 

I can't help, but can sympathise. I'm with iinet, and when it rains, our connection is shocking. At other times, for no reason, I cannot connect. Have to turn modem on and off, repair connection. Drives me bonkers!!

Hope they sort the problem out soon!

Re: Cannot access Internet Perth / BigPond
 

We haven't had rain for a few days so that can't be it. And we haven't had problems in the 5 weeks at this house or 4 months previous.

I have rebooted, run virus checks, anti-spyware, turned off the modem etc. But what do you do to "repair the connection"? :)

Re: Cannot access Internet Perth / BigPond
 

Try going to internet explorer (you do not need to have an internet connection to do this) and go to an address http://10.0.0.138/index.htm

From there , left hand side menu, click "save all", then go to "connections", click "disconnect", wait 10seconds and click "connect", Reboot and see how you went... :)

(forgot to add this earlier....) it normally doesn't ask any passwords etc in the process...

Re: Cannot access Internet Perth / BigPond
 

Look, I'm no whizz, but this generally helps me.

Main menu, control panel, network connections, click on your modem and one option is "repair this connection".

Re: Cannot access Internet Perth / BigPond
 

no probs here in mindarie m8

Re: Cannot access Internet Perth / BigPond
 

Mate, I take my hat off to you.
Unable to access internet but still posting? It's amazing ;)

Have you had a look at www.whirlpool.net.au, in there will be a discussion forum for Bigpond users. Maybe someone else is having the same issues.

Re: Cannot access Internet Perth / BigPond
 

Bigpond has been down for a vast amount or Australia coverage for the last few days. It is hoped to be up and running today. sooo frustrating but at least you know that the problem it is not at you end. :rolleyes:

Re: Cannot access Internet Perth / BigPond
 

I binned big pond as their customer service is rotten ,i went westnet in the end a small perth based company who have excellent customer service and will always ring you back in 5-10 minutes

Re: Cannot access Internet Perth / BigPond
 

I can second that, Westnet are excellent and actually value your custom, unlike Telstra who are more shocking than B.T if that is possible. Everyone should move to Westnet if you value great customer service.

Re: Cannot access Internet Perth / BigPond
 

Website to find a new broadband ISP

Forum for Bigpond


Whirlpool

Check out these for all your broadband/ISP questions

Re: Cannot access Internet Perth / BigPond
 

what I said
post #7 ;)

Re: Cannot access Internet Perth / BigPond
 

lol, I got to post five and didn't go any further. :) Sorry for missing yours :)

Re: Cannot access Internet Perth / BigPond
 

no worries, great minds think alike ;) I don't know how we did :D

Re: Cannot access Internet Perth / BigPond
 

here,here :beer: