Sophmason

Hi - when it eventually worked for you did it say that a decision had been made?

I get the impression that until a decision is made it won't recognise your reference numbers (ie same thing that happens when you email asking for an update).

hullmonkey

I just tried this site and got a message saying "Reference number not recognised" I used our GWF No. (with and without the GWF prefix) and also the VAF No, at the top of the mail they sent me confirming receipt of our application. Any one else tried this site with similar results.
Thanks

Britflyer

From June 1st the Customer Enquiry service has been contracted out to a private company Sitel UK, it's nothing more than an answering service, who from my experience yesterday, just read back stock answers from a script, you learn nothing specific to your application.

https://www.gov.uk/government/news/c...ervice-changes

Sophmason

Hi - just wondering if your lawyer has heard anything about what they say to people if they can't meet the published guidelines.

I've just received the standard email which says 'your visa application is not straightforward and a decision cannot be made within the published guidelines' after applying on March 15. Obviously this is concerning (if my visa really isn't straightforward) but I'd be interested to know if they're using this generic email to cover themselves for their internal delays which have nothing to do with the application.

Flynn.pauline

I'm very nervous reading all this... I applied March 12th... recieved in sheffield March 15th
daughters got both Canadian and British passports... husband makes enough... people saying where children are involved applications been paused.... I never recieved a email about a pause but a desicion was made June 5th I received an email June 7th... I pick up package today when it's available.. so does that mean approved ? urg anyways I suppose I will update everyone once I recieve and maybe that'll answer whether it's genetic email that they just don't have the time or what.... positive thoughts and hoping everyone else gets an answer asap

Sophmason

You should be fine - I think they are only pausing decisions where you actually don't meet the financial requirements but it should be approved anyway (ie special circumstances such as keeping children apart from their parents)

Colesy898

No I haven't seen or heard anyone with that email, I have however read about people receiving an email about a new court order so some people's applications have been placed on hold. Surely if it isn't straightforward then it would be because there are documents missing or otherwise some reason that really I think should be discussed with you so that you can clear up whatever they feel is not straight forward. They must see hundreds of applications every day from all walks of life so it does sound a bit like a cop out to me (only my opinion though). I do agree with your comment of them covering themselves about the delays, we paid what I feel as a lot of money for a priority service that they only advise will be looked at with ink 15 days but don't guarantee it, so you can never argue for a refund which I think is really wrong. Annoyingly my lawyer is off until next week but I'm hoping she will be able to put some pressure on them to hurry up! I will let you know if I get the same response!

Flynn.pauline

parcel picked up and been approved.... I want to thank so many strangers in here for the advice and helping me along the way with positivity, I truly hope this pause is for the best of each of you and you all get your happy endings also
much love

Colesy898

Congratulations!! That's fantastic news

Untraceablebr

Congratulations, fantastic news! Thanks for your best wishes

Untraceablebr

Colesy did you try that link again? Any luck? Mine still says decided since 4th June however my solicitor picked up a email on 5th June saying it was a assigned to a caseworker for decision. That's the same email twice in 2months. Standard computer generated reply....

Colesy898

That's strange (and quite annoying) that you received the same email again after 2 months. Yeah I have been trying that website all day and still says the reference is not recognised but when I click back it says I have selected 'applied within he UK' if I change the answer to outside the UK it just takes me to a page with the phone number to call them.

Untraceablebr

I couldn't resist!!!
I just got off the phone to UKVI the new service seems OK. They confirmed its been decided (Monday) same time my solicitor got the generic assigned to case worker email.... I asked why they did not send out the decision email and he said sometimes just the VFS (Where you have biometrics and documents taken) notifies you when they receive your document back.... I think as soon as your application is with a caseworker, that link will recognise your application number

Colesy898

Oh ok, another website I am going to be checking 1000 times a day. When I called UKVI yesterday (because I couldn't resist too!) they said it had been passed to a caseworker on the 15th May (even though I got an email on the 11th says the same thing) but I guess just because it is with someone it doesn't actually mean they are looking at it. Just going crazy waiting and checking every day. Miss my husband

benileo

hi
you can't use that when u are applying outside UK