Is this really, that terrible compared to UK?
#316
Forum Regular


Joined: Aug 2010
Posts: 71
From: Glasgow

In my opinion customer service in the US is far better. I had to take a job in the UK where the whole job was providing customer service, and during the training I could not BELIEVE how lax the people doing the training were, not to mention my fellow employees, when it came to treating the customer right. In my experience, in the UK, customer service reps aren't usually outrightly rude, but they make it very clear that they do not give a crap. Like, when I walk into a US store, it is common for me to be greeted with a smile and a "Hi, how are you? Can I help you find anything?" Here, not so much. I worked at 2 clothing retailers in the states, and at both there was someone who's job it was to do just that.If I had acted like I've seen UK store employees do, eg. ignoring the customer, not saying a word to the customer whilst ringing them up but rather talking loudly to a co-worker across the store, etc. I would have had a severe dressing down fro my manager.Obviously not ALL US customer service is good and not ALL UK customer service is bad (granted, I've only been living in Scotland) but overall I'd say there is a big disparity. Even the difference between Irish and British CS is quite noticeable.
Last edited by BrittanyB; Feb 2nd 2011 at 7:18 pm.
#317
Just Joined

Joined: Jan 2011
Posts: 24

I agree with Brittany. I'm British and lived in the US for a few years whilst going to university, and the customer service was far better, without question. When I have a question about an item in a shop, the nice smile and reply I would get from an American worker was so much nicer than the dead-behind the eyes stare I now get when asking questions of British sales associates.
#318
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Joined: Feb 2005
Posts: 53
From: Huddersfield UK to Memphis Tn to Huddersfield UK











Lived in the States for 6 years moved back 2 years ago, the thing that shocked me the most about the USA was the level of poverty experienced by so many, I volunteered at one of many soup kitchens/homeless shelters, its just astounding how so many people are forgotten about and left to live like this in the richest country in the world. Most of the areas surrounding the big cities are little more than slums. I have never seen anything near this in the UK and I have lived in some so-called poor/rough areas.
#319
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Joined: Jan 2011
Posts: 24

Ever been to the east end of Glasgow? It is horrifying. Life expectancy in the east end of Glasgow is lower than that in Iraq, something like 54, whereas in most first world countries it is in the 70s and 80s. Really sad.
Last edited by EverettM; Feb 2nd 2011 at 10:57 pm.
#320
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Joined: Aug 2002
Posts: 38,864
From: Kentucky











I should point out that it's unfair to make a comparison between a specific part of a city, and the average for an entire country!
Ian
#321
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Joined: Jan 2011
Posts: 24

and I was not saying the whole UK was like that, I was just pointing out that there are some horrific places/slums in the UK as well. The previous poster said areas surrounding cities were awful, which isn't true. For example. Mid-New Jersey is next to new york city, and you'll get HORRIBLE parts (camden) as well as extremely affluent and lovely parts (Princteon). Every country has its warts.
Last edited by EverettM; Feb 3rd 2011 at 12:11 am. Reason: spelling
#322
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Joined: Feb 2005
Posts: 53
From: Huddersfield UK to Memphis Tn to Huddersfield UK











No I havent been there, and I should have put most of the big cities I visited, we lived in a beautiful area, in the US, clean safe and wealthy, and I loved the experience, both countries have their faults I dont think either one is better than the other.
#323
Lost in BE Cyberspace










Joined: Jan 2008
Posts: 41,517











Is that your personal opinion or can you please point to some statistics on that? I don't dispute what you're saying... and it's been a long time since I've lived in Glasgow, but that's a significant age difference.
I should point out that it's unfair to make a comparison between a specific part of a city, and the average for an entire country!
Ian
I should point out that it's unfair to make a comparison between a specific part of a city, and the average for an entire country!
Ian
#326
You will not hear a British politician saying the word God! I still find American patriotism and religiosity embarrassing and backward. Also, in San Francisco, there is a huge influx of Asian and Hispanic. This effects the culture in many aspects. (I'm really tired of hearing 3 announcements on the bus: one in English, Chinese then Spanish, and having to read posters in a mess of languages. My voting card was nearly impossible to decipher! It's all so politically correct and I don't think it helps anyone out).
Regardless, the Mexican and Chinese were well established in San Francisco long before California/San Francisco became admitted/incorporated into the US. The Mexican and Chinese are not an "effect" on the culture. They are the culture.
#327
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Joined: Jan 2011
Posts: 24

I'm sure there have been stats compiled, I'm just not familiar with them. I was merely pointing out that the UK has hugely devastated areas as well as the USA. I'm from Glasgow, so obviously I know the city is not all like that. Same as parts of LA, New York City, DC, etc.
#328
Lost in BE Cyberspace










Joined: Jan 2008
Posts: 41,517











Interesting, you criticize the culture for not being more politically British yet point out the "effect" (I read that as a negative effect) of other cultures. If America became more British wouldn't that "effect" the culture too?
Regardless, the Mexican and Chinese were well established in San Francisco long before California/San Francisco became admitted/incorporated into the US. The Mexican and Chinese are not an "effect" on the culture. They are the culture.
Regardless, the Mexican and Chinese were well established in San Francisco long before California/San Francisco became admitted/incorporated into the US. The Mexican and Chinese are not an "effect" on the culture. They are the culture.
#329
It's a fascinating history and ethnic variations are specifically reflected in certain agricultural and industrial events by region. There were plenty of ethnically "white" groups that came over and were treated basically as slave labor as well. I think this is in part why, in America, some groups cling so tightly to their immigrant/clan heritage. The fact that their personal history was forged in hardship and exploitation is very poignant to them.
#330
Lost in BE Cyberspace










Joined: Jan 2008
Posts: 41,517











It's a fascinating history and ethnic variations are specifically reflected in certain agricultural and industrial events by region. There were plenty of ethnically "white" groups that came over and were treated basically as slave labor as well. I think this is in part why, in America, some groups cling so tightly to their immigrant/clan heritage. The fact that their personal history was forged in hardship and exploitation is very poignant to them.



