NTL Hotline

Old Sep 27th 2004, 11:27 am
  #1  
BE Forum Addict
Thread Starter
 
Joined: Dec 2002
Posts: 2,894
doctor scrumpy is a splendid one to beholddoctor scrumpy is a splendid one to beholddoctor scrumpy is a splendid one to beholddoctor scrumpy is a splendid one to beholddoctor scrumpy is a splendid one to beholddoctor scrumpy is a splendid one to beholddoctor scrumpy is a splendid one to beholddoctor scrumpy is a splendid one to beholddoctor scrumpy is a splendid one to beholddoctor scrumpy is a splendid one to beholddoctor scrumpy is a splendid one to behold
Default NTL Hotline

http://uk.news.yahoo.com/040927/325/f3d3y.html

Having dealt with NTL that is so close to the truth.
doctor scrumpy is offline  
Old Sep 27th 2004, 1:09 pm
  #2  
Mummy and baby 1982
 
Maggs's Avatar
 
Joined: May 2003
Location: North West Chicago Suburbs
Posts: 1,067
Maggs has a reputation beyond reputeMaggs has a reputation beyond reputeMaggs has a reputation beyond reputeMaggs has a reputation beyond reputeMaggs has a reputation beyond reputeMaggs has a reputation beyond reputeMaggs has a reputation beyond reputeMaggs has a reputation beyond reputeMaggs has a reputation beyond reputeMaggs has a reputation beyond reputeMaggs has a reputation beyond repute
Default Re: NTL Hotline

Hi
I agree. I have had numerous problems with NTL the last one being that I kept getting bills for an account that had been closed and paid 6 months before. They even threatened to take me to court and get a debt collector which would have been interesting! There is no number to call from the US apart from an 0800 number which can't be accessed from the US! Their complaints e mail is ok as long as they reply. They hadn't replied for 6 weeks and when I tried to e mail to them again I discovered you can only e mail one complaint at a time!! My husband eventually got fed up of their ridiculous demands and phoned their investor relations department which does have a normal UK number and also phoned their head office and left a message on their CEO's answering service. Amazingly enough, we had a phone call the next day and the next day, promising to resolve the matter. I had calls from them every few days after that until they realised their mistake. 4 weeks after that, I had an e mail teling me their complaints department were investigating my complaint! NTL really has major problems. The shame is that some people would have just paid the money thinking it was their fault. Sorry for the rant but seeing this just reminded me how angry and upset NTL managed to make me even though I was 4000 miles away! Oh...I also had a bill 12 months after a telephone line I had was disconnected!

Maggie

Originally Posted by doctor scrumpy
http://uk.news.yahoo.com/040927/325/f3d3y.html

Having dealt with NTL that is so close to the truth.
Maggs is offline  
Old Sep 27th 2004, 1:23 pm
  #3  
BE Forum Addict
 
USBound's Avatar
 
Joined: Mar 2004
Location: Chicago, Il
Posts: 1,320
USBound has a reputation beyond reputeUSBound has a reputation beyond reputeUSBound has a reputation beyond reputeUSBound has a reputation beyond reputeUSBound has a reputation beyond reputeUSBound has a reputation beyond reputeUSBound has a reputation beyond reputeUSBound has a reputation beyond reputeUSBound has a reputation beyond reputeUSBound has a reputation beyond reputeUSBound has a reputation beyond repute
Default Re: NTL Hotline

NTL are shit... no other way around it.

I cancelled with them in November of 2002, in writing and by phone. Got all the requisite numbers, cancellation charges blah blah blah, paid the whole thing off in December 2002.

In August of 2003 they actually stopped trying to charge me having put us onto debt collection agencies, sent threatening letters. I'd called them about 30 times, after about 4 times with totally crap and stupid people I started recording all details. After about 15 calls people started listening.

Eventually I threatened legal action quoting people I'd spoken to with employee numbers, extensions blah blah blah... not long after I got a call from someone high up who took 5mins to sort the whole thing out.

I'll never touch them again.
USBound is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.