Go Back  British Expats > Living & Moving Abroad > USA
Reload this Page >

Customer service

Wikiposts

Customer service

Thread Tools
 
Old Oct 7th 2005 | 9:33 am
  #16  
gruffbrown's Avatar
 
Joined: Jun 2005
Posts: 30,102
gruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond repute
Default Re: Customer service

Originally Posted by Big D
you're an old cynic?
Now call me a taxi, nothing like feeding a line
 
Old Oct 7th 2005 | 9:34 am
  #17  
BE Forum Addict
 
Joined: Oct 2004
Posts: 1,834
From: The Big Apple
Big D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond repute
Default Re: Customer service

Originally Posted by snowbunny
Chorlton you been to Fry's yet? I can't FIND an associate when I want one.

Of course, being female, they think I'm an idiot who's waiting for my husband to come along eventually. When I was younger I would tell them my credentials but I can't be fussed these days.

and when you do find one they know **** all - i love watching them read the box to try and answer your question? i also love when you talk about mobile phones that no one can tell you what your actual bill will be because no one knows what taxes and charges will be added on!!!
 
Old Oct 7th 2005 | 9:34 am
  #18  
BE Forum Addict
 
Joined: Oct 2004
Posts: 1,834
From: The Big Apple
Big D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond repute
Default Re: Customer service

Originally Posted by gruffbrown
Now call me a taxi, nothing like feeding a line

your a taxi

i'm getting too old for this s**t!!!!
 
Old Oct 7th 2005 | 9:36 am
  #19  
gruffbrown's Avatar
 
Joined: Jun 2005
Posts: 30,102
gruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond repute
Default Re: Customer service

I know I take the piss out of it, but generally the service in the States is miles ahead of the UK. I think it probably seems overbearing because we're not used to it. In the UK if you ask someone about an item, the answer is generally "If it's not on the shelf, we ain't got it"
 
Old Oct 7th 2005 | 9:37 am
  #20  
gruffbrown's Avatar
 
Joined: Jun 2005
Posts: 30,102
gruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond repute
Default Re: Customer service

Originally Posted by Big D
your a taxi

i'm getting too old for this s**t!!!!
You're never too old, keeps you young
 
Old Oct 7th 2005 | 9:37 am
  #21  
mandpete's Avatar
BE Forum Addict
 
Joined: Aug 2003
Posts: 1,272
From: NJ
mandpete has a reputation beyond reputemandpete has a reputation beyond reputemandpete has a reputation beyond reputemandpete has a reputation beyond reputemandpete has a reputation beyond reputemandpete has a reputation beyond reputemandpete has a reputation beyond reputemandpete has a reputation beyond reputemandpete has a reputation beyond reputemandpete has a reputation beyond reputemandpete has a reputation beyond repute
Default Re: Customer service

My husband refuses to set foot in a Raymour & Flanigan furniture store after we were stalked by a salesman in there. He introduced himself by name as we walked in and said to give him a shout if we needed anything. He followed us around the whole store hiding behind furniture so we couldn't actually see him. If we stopped to look at anything he came out of hiding immediately and asked if we needed any help. In the end I started laughing about it but hubby did not find it amusing.

R&F is in our local shopping mall and my hubby is convinced that the sales people in there actually stalk people as they walk past and are eyeing up their prey.
 
Old Oct 7th 2005 | 9:38 am
  #22  
Philgr's Avatar
BE Enthusiast
 
Joined: Jan 2004
Posts: 872
From: Northern California
Philgr has a reputation beyond reputePhilgr has a reputation beyond reputePhilgr has a reputation beyond reputePhilgr has a reputation beyond reputePhilgr has a reputation beyond reputePhilgr has a reputation beyond reputePhilgr has a reputation beyond reputePhilgr has a reputation beyond reputePhilgr has a reputation beyond reputePhilgr has a reputation beyond reputePhilgr has a reputation beyond repute
Default Re: Customer service

Originally Posted by snowbunny
Chorlton you been to Fry's yet? I can't FIND an associate when I want one.

Of course, being female, they think I'm an idiot who's waiting for my husband to come along eventually. When I was younger I would tell them my credentials but I can't be fussed these days.
I always feel sorry for the Fry's computer associates - I live in Silicon Valley - it's got to be a pain when ALL your customers know more about the stuff you sell than you do. If I need help in there I usually ask one of the other customers. If you know anything about computers here you don't need to work at Fry's.

I would think Austin is pretty similar.
 
Old Oct 7th 2005 | 9:40 am
  #23  
BE Forum Addict
 
Joined: Oct 2004
Posts: 1,834
From: The Big Apple
Big D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond reputeBig D has a reputation beyond repute
Default Re: Customer service

Originally Posted by Philgr
I always feel sorry for the Fry's computer associates - I live in Silicon Valley - it's got to be a pain when ALL your customers know more about the stuff you sell than you do. If I need help in there I usually ask one of the other customers. If you know anything about computers here you don't need to work at Fry's.

I would think Austin is pretty similar.

Trust me its the same in Dallas!!
 
Old Oct 7th 2005 | 9:47 am
  #24  
snowbunny's Avatar
Lapine Member
 
Joined: Nov 2004
Posts: 21,691
From: Austin, Texas in my own little world
snowbunny has a reputation beyond reputesnowbunny has a reputation beyond reputesnowbunny has a reputation beyond reputesnowbunny has a reputation beyond reputesnowbunny has a reputation beyond reputesnowbunny has a reputation beyond reputesnowbunny has a reputation beyond reputesnowbunny has a reputation beyond reputesnowbunny has a reputation beyond reputesnowbunny has a reputation beyond reputesnowbunny has a reputation beyond repute
Default Re: Customer service

Originally Posted by Philgr

I would think Austin is pretty similar.
Actually, with the recent tech slump a lot of fairly qualified folk went to work at Fry's, and not *everyone* in their is a techno-geek.

But they do the same damn thing that happens at workplaces, thinking that all women must be secretaries.
 
Old Oct 7th 2005 | 9:47 am
  #25  
mandpete's Avatar
BE Forum Addict
 
Joined: Aug 2003
Posts: 1,272
From: NJ
mandpete has a reputation beyond reputemandpete has a reputation beyond reputemandpete has a reputation beyond reputemandpete has a reputation beyond reputemandpete has a reputation beyond reputemandpete has a reputation beyond reputemandpete has a reputation beyond reputemandpete has a reputation beyond reputemandpete has a reputation beyond reputemandpete has a reputation beyond reputemandpete has a reputation beyond repute
Default Re: Customer service

Sales people in sports shops in the US and UK are exactly the same, they are all absolutely useless.
 
Old Oct 7th 2005 | 9:54 am
  #26  
Account Closed
 
Joined: Sep 2005
Posts: 8,271
Angry White Pyjamas is a splendid one to beholdAngry White Pyjamas is a splendid one to beholdAngry White Pyjamas is a splendid one to beholdAngry White Pyjamas is a splendid one to beholdAngry White Pyjamas is a splendid one to beholdAngry White Pyjamas is a splendid one to beholdAngry White Pyjamas is a splendid one to beholdAngry White Pyjamas is a splendid one to beholdAngry White Pyjamas is a splendid one to beholdAngry White Pyjamas is a splendid one to beholdAngry White Pyjamas is a splendid one to behold
Default Re: Customer service

I have to say that on the whole I prefer service here. If I want something theres always a lackey to get it for me. Having said that I dont like to be stalked by a salesperson hoping I'll drop my loose change. I've found furniture stores to be the worst for stalking but in most other places I normally just say "Its ok im just looking. I'll call you if i need you." and they get the message.

One thing I REALLY liked was in publix the other day I as I was unloading my groceries on the conveyor a lackey walking by stopped and asked if i'd found everything I wanted. When I said no I couldnt find the Soy Milk they promptly scuttled away and re-emerged 30 seconds later bearing a selection for me to choose from. Now THAT is what I call excellent service. I let the duty manager know how impressed I was.
 
Old Oct 7th 2005 | 9:56 am
  #27  
gruffbrown's Avatar
 
Joined: Jun 2005
Posts: 30,102
gruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond repute
Default Re: Customer service

Originally Posted by Angry White Pyjamas
I have to say that on the whole I prefer service here. If I want something theres always a lackey to get it for me. Having said that I dont like to be stalked by a salesperson hoping I'll drop my loose change. I've found furniture stores to be the worst for stalking but in most other places I normally just say "Its ok im just looking. I'll call you if i need you." and they get the message.

One thing I REALLY liked was in publix the other day I as I was unloading my groceries on the conveyor a lackey walking by stopped and asked if i'd found everything I wanted. When I said no I couldnt find the Soy Milk they promptly scuttled away and re-emerged 30 seconds later bearing a selection for me to choose from. Now THAT is what I call excellent service. I let the duty manager know how impressed I was.
If you ever go near a car dealership, take a cattle prod
 
Old Oct 7th 2005 | 10:02 am
  #28  
Account Closed
 
Joined: Sep 2005
Posts: 8,271
Angry White Pyjamas is a splendid one to beholdAngry White Pyjamas is a splendid one to beholdAngry White Pyjamas is a splendid one to beholdAngry White Pyjamas is a splendid one to beholdAngry White Pyjamas is a splendid one to beholdAngry White Pyjamas is a splendid one to beholdAngry White Pyjamas is a splendid one to beholdAngry White Pyjamas is a splendid one to beholdAngry White Pyjamas is a splendid one to beholdAngry White Pyjamas is a splendid one to beholdAngry White Pyjamas is a splendid one to behold
Default Re: Customer service

Originally Posted by gruffbrown
If you ever go near a car dealership, take a cattle prod
Been there done that got the shirt. Scamming scrounging theiving bastards.

Mind you they are just the same in UK car showrooms on the whole
 
Old Oct 7th 2005 | 11:28 am
  #29  
NC Penguin's Avatar
Not living a 9 to 5 life
 
Joined: Jun 2002
Posts: 11,061
From: North Carolina
NC Penguin has a reputation beyond reputeNC Penguin has a reputation beyond reputeNC Penguin has a reputation beyond reputeNC Penguin has a reputation beyond reputeNC Penguin has a reputation beyond reputeNC Penguin has a reputation beyond reputeNC Penguin has a reputation beyond reputeNC Penguin has a reputation beyond reputeNC Penguin has a reputation beyond reputeNC Penguin has a reputation beyond reputeNC Penguin has a reputation beyond repute
Default Re: Customer service

Originally Posted by gruffbrown
I know I take the piss out of it, but generally the service in the States is miles ahead of the UK. I think it probably seems overbearing because we're not used to it. In the UK if you ask someone about an item, the answer is generally "If it's not on the shelf, we ain't got it"
That response is exactly what I hear so often when asking about stock in US stores.



NC Penguin
 
Old Oct 7th 2005 | 11:41 am
  #30  
gruffbrown's Avatar
 
Joined: Jun 2005
Posts: 30,102
gruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond reputegruffbrown has a reputation beyond repute
Default Re: Customer service

Originally Posted by NC Penguin
That response is exactly what I hear so often when asking about stock in US stores.



NC Penguin
In the UK they generally add "now F**k off". I was being polite
 


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Your Privacy Choices

Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.