Customer service
#1
Thread Starter
Joined: Oct 2002
Posts: 1,750
Customer service
This is kind of an offshoot from The "How is your day" thread. I'm just wondering what is so hard about shop staff just being visible and available to help (and pretending they give a *****).
Last year I was in a Conns, and as soon as I walked in, some guy asked if he could "help me find something". I said my usual no thanks, and the little punk followed me around the store. I guess he was on commission. I gave him a Great British glare and walked to the next aisle. They didnt get the message, I so decided to walk out. I got hassled right up to the door by staff, until we exchanged words. Of course that was my last visit to Conns. It seems its either harassment like that or a bunch of kids who can't wait to get back to their little party.
Now I remember the latter in the UK, but the other - whats the deal? Is this a Texas thing??
I prefer to shop online where possible now. No language barriers there either
Last year I was in a Conns, and as soon as I walked in, some guy asked if he could "help me find something". I said my usual no thanks, and the little punk followed me around the store. I guess he was on commission. I gave him a Great British glare and walked to the next aisle. They didnt get the message, I so decided to walk out. I got hassled right up to the door by staff, until we exchanged words. Of course that was my last visit to Conns. It seems its either harassment like that or a bunch of kids who can't wait to get back to their little party.
Now I remember the latter in the UK, but the other - whats the deal? Is this a Texas thing??
I prefer to shop online where possible now. No language barriers there either
#3
Re: Customer service
I'm surprised at Best Buys because their people aren't on commission. They usually ask and I say no I'm just grazing and they leave me alone.
#4
Re: Customer service
This is an American thing. Just tell them that if you have a question you'll ask.
#5
BE Forum Addict
Joined: Oct 2004
Location: The Big Apple
Posts: 1,834
Re: Customer service
I am so used to it now that i walk into stores in the UK smile and say hello to the staff and they look at me like i have lost the plot
must admit usually if i say i'm fine they disappear! I think they are genuinely friendly here in Texas!
must admit usually if i say i'm fine they disappear! I think they are genuinely friendly here in Texas!
#6
Thread Starter
Joined: Oct 2002
Posts: 1,750
Re: Customer service
Originally Posted by snowbunny
This is an American thing. Just tell them that if you have a question you'll ask.
#7
Re: Customer service
Originally Posted by Chorlton
I did that when I walked in! I guess they dont understand ENGLISH.
Okay next time try: "If you disturb me while I'm shopping, I'll leave."
#8
Re: Customer service
Originally Posted by Chorlton
I did that when I walked in! I guess they dont understand ENGLISH.
#9
Thread Starter
Joined: Oct 2002
Posts: 1,750
Re: Customer service
Originally Posted by snowbunny
We're just not USED to unfriendly people who want to be left alone, here. But the electronics store personnel are real pestilence.
Okay next time try: "If you disturb me while I'm shopping, I'll leave."
Okay next time try: "If you disturb me while I'm shopping, I'll leave."
#10
Thread Starter
Joined: Oct 2002
Posts: 1,750
Re: Customer service
Originally Posted by Philgr
Maybe they thought you were going to steal something. You didn't walk to the store did you?
#11
Re: Customer service
Originally Posted by Philgr
Maybe they thought you were going to steal something. You didn't walk to the store did you?
#12
Re: Customer service
Originally Posted by Chorlton
You're right. I should have used a drive thru
#13
Re: Customer service
Originally Posted by Chorlton
Most other places are okay. You're right, its the electronics stores - just like used car lots. Go to a sporting goods store and they're all really helpful and not intrusive. See, it can be done.
#14
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Joined: Oct 2004
Location: The Big Apple
Posts: 1,834
Re: Customer service
Originally Posted by gruffbrown
I'm still convinced electronics stores think all there customers are there to shoplift, hence the lingering sales associates and don't even start me off with the (usually) old fart at the door of Walmart "May I see your receipt for that unfeasably large TV, which you may have slipped into the cart on purpose, without paying for it" OK OK call me an old cynic....
you're an old cynic?
#15
Re: Customer service
Chorlton you been to Fry's yet? I can't FIND an associate when I want one.
Of course, being female, they think I'm an idiot who's waiting for my husband to come along eventually. When I was younger I would tell them my credentials but I can't be fussed these days.
Of course, being female, they think I'm an idiot who's waiting for my husband to come along eventually. When I was younger I would tell them my credentials but I can't be fussed these days.