Go Back  British Expats > Living & Moving Abroad > USA
Reload this Page >

Cable/Internet company

Cable/Internet company

Old Sep 21st 2018, 11:15 am
  #1  
Banned
Thread Starter
 
Joined: Jul 2017
Posts: 58
expatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond repute
Default Cable/Internet company

I realise all are useless in the US compared to the UK but which is least worst?

Nightmare talking to Verizon who have no idea what services I can get in my building (website says can not get tv ...phone agent says you can )

Comcast also awful and other option is spectrum

Honestly was on phone for 6 hrs yesterday with Verizon and got nowhere
expatdoc is offline  
Old Sep 21st 2018, 11:29 am
  #2  
Often not so civil...
 
civilservant's Avatar
 
Joined: Apr 2010
Location: The Boonies, GA
Posts: 7,653
civilservant has a reputation beyond reputecivilservant has a reputation beyond reputecivilservant has a reputation beyond reputecivilservant has a reputation beyond reputecivilservant has a reputation beyond reputecivilservant has a reputation beyond reputecivilservant has a reputation beyond reputecivilservant has a reputation beyond reputecivilservant has a reputation beyond reputecivilservant has a reputation beyond reputecivilservant has a reputation beyond repute
Default Re: Cable/Internet company

If WIndstream services your area, avoid it like it's a zombie trying to eat your face...
civilservant is offline  
Old Sep 21st 2018, 11:43 am
  #3  
BE Forum Addict
 
tom169's Avatar
 
Joined: Mar 2015
Location: NC, USA (ex Yorkshire)
Posts: 4,018
tom169 has a reputation beyond reputetom169 has a reputation beyond reputetom169 has a reputation beyond reputetom169 has a reputation beyond reputetom169 has a reputation beyond reputetom169 has a reputation beyond reputetom169 has a reputation beyond reputetom169 has a reputation beyond reputetom169 has a reputation beyond reputetom169 has a reputation beyond reputetom169 has a reputation beyond repute
Default Re: Cable/Internet company

Not had any more issues with TWC/Spectrum now ATT fiber as I did with companies in the UK.
tom169 is offline  
Old Sep 21st 2018, 12:02 pm
  #4  
Wondering if...
 
celticgrid's Avatar
 
Joined: Apr 2009
Location: Clarence, NY
Posts: 1,177
celticgrid has a reputation beyond reputecelticgrid has a reputation beyond reputecelticgrid has a reputation beyond reputecelticgrid has a reputation beyond reputecelticgrid has a reputation beyond reputecelticgrid has a reputation beyond reputecelticgrid has a reputation beyond reputecelticgrid has a reputation beyond reputecelticgrid has a reputation beyond reputecelticgrid has a reputation beyond reputecelticgrid has a reputation beyond repute
Default Re: Cable/Internet company

I would avoid Spectrum. But as you say, all as bad as each other from one view or another. At least it appears you have a choice.
celticgrid is offline  
Old Sep 21st 2018, 1:41 pm
  #5  
Concierge
 
Rete's Avatar
 
Joined: Apr 2001
Posts: 43,724
Rete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond repute
Default Re: Cable/Internet company

Had Verizon many years when living in New York and they were great to deal with. The issue is fiber optics. Not all buildings are wired for fiber optics and without it you can't use Verizon. Their website might say one thing but the rep says another. Talk to other tenants or the superintendent and see if the building has been rewired for fiber optics.

Currently have Comcast and it is the pits. Service is lousy and the packages are super expensive here in Mississippi giving you less than what you get in New York City area. I'm comparing New York Verizon and Cablevision service and package deals. Friends in SC and NC have Spectrum and hate them.

If you can untangle the Verizon issue, I would go with them. They are spot on with sending repairmen for problems and their package deals are good.
Rete is offline  
Old Sep 21st 2018, 2:01 pm
  #6  
BE Forum Addict
 
steveq's Avatar
 
Joined: Feb 2013
Location: State College Pa.
Posts: 1,465
steveq has a reputation beyond reputesteveq has a reputation beyond reputesteveq has a reputation beyond reputesteveq has a reputation beyond reputesteveq has a reputation beyond reputesteveq has a reputation beyond reputesteveq has a reputation beyond reputesteveq has a reputation beyond reputesteveq has a reputation beyond reputesteveq has a reputation beyond reputesteveq has a reputation beyond repute
Default Re: Cable/Internet company

Originally Posted by Rete View Post
Currently have Comcast and it is the pits. Service is lousy and the packages are super expensive here in Mississippi giving you less than what you get in New York City area. I'm comparing New York Verizon and Cablevision service and package deals. .
Yet I have Comcast, and can't fault the line speed or their service ! Its got to be down to your "particular" service provider and their people.
steveq is offline  
Old Sep 21st 2018, 3:08 pm
  #7  
Concierge
 
Rete's Avatar
 
Joined: Apr 2001
Posts: 43,724
Rete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond repute
Default Re: Cable/Internet company

There is no service operators for Comcast on the weekends here, either in person on a Saturday or on the phone. You are told to call back on Monday morning. When you are lucky enough to get through to someone the Indian accent is so strong neither myself nor my husband can understand them. When you have trouble with the converter box, you need to bring it back to them and they hand you another one. We watched while they take yours and drop it into a container and the customer service rep in the next window took our broken one and gave it to someone else to take home. I don't call that good service. We have had to bring boxes back sometimes 4 times before we got one that worked. It took them three attempts to close husband's account and open mine while they still billed us both and we only had one account. We have Comcast because it is the only game in town outside of Direct TV.
Rete is offline  
Old Sep 22nd 2018, 11:21 am
  #8  
Banned
Thread Starter
 
Joined: Jul 2017
Posts: 58
expatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond repute
Default Re: Cable/Internet company

Took a phone call lasting 2 hours plus to try and order a service from Verizon?! Is this typical? Past few years was with Comcast never thought was this bad!

I asked for a complaints department they said they don't have one or a customer relations one ether! Insane

Customer service is pretty dire across all US consumer services I was told the opposite to coming here!!
expatdoc is offline  
Old Sep 22nd 2018, 3:40 pm
  #9  
BE Forum Addict
 
Joined: Jul 2015
Location: Watford
Posts: 1,147
dj6372 has a reputation beyond reputedj6372 has a reputation beyond reputedj6372 has a reputation beyond reputedj6372 has a reputation beyond reputedj6372 has a reputation beyond reputedj6372 has a reputation beyond reputedj6372 has a reputation beyond reputedj6372 has a reputation beyond reputedj6372 has a reputation beyond reputedj6372 has a reputation beyond reputedj6372 has a reputation beyond repute
Default Re: Cable/Internet company

Had Time Warner/Spectrum when we lived in LA, telly was fine but t'internet was pretty slow, I believe it was because of the age of the building we lived, have since moved to Atlanta and we had the choice of AT&T or Comcast, picked Comcast only because they appeared the best of the worst!

Had a few issues getting setup, but that was due to the apartment complex being brand new, had our box replaced with a new version, but since that they have been pretty good, t'internet is ultra quick and I've not seen any throttling back, they are pretty spendy, but then I spent a fortune in the UK for Sky.
dj6372 is offline  
Old Sep 22nd 2018, 3:46 pm
  #10  
Concierge
 
Rete's Avatar
 
Joined: Apr 2001
Posts: 43,724
Rete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond reputeRete has a reputation beyond repute
Default Re: Cable/Internet company

Originally Posted by expatdoc View Post


Customer service is pretty dire across all US consumer services I was told the opposite to coming here!!
And I have found this to be just the opposite with any other company other than a cable company. I had Verizon in New York for over a decade and was always extremely happy with their services and customer services.
Rete is offline  
Old Sep 22nd 2018, 4:49 pm
  #11  
Banned
Thread Starter
 
Joined: Jul 2017
Posts: 58
expatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond reputeexpatdoc has a reputation beyond repute
Default Re: Cable/Internet company

Originally Posted by Rete View Post
And I have found this to be just the opposite with any other company other than a cable company. I had Verizon in New York for over a decade and was always extremely happy with their services and customer services.
You are very lucky found generally the standards here to be pretty low. Fact all these companies do not have a complaints or customer relations department says it all. They have a monopoly so it's a race to the bottom over service standards.

2 hour call to set up service is totally insane

Lots of things like banking etc are very archaic tech wise compared to Europe
expatdoc is offline  
Old Sep 22nd 2018, 11:42 pm
  #12  
Lost in BE Cyberspace
 
mrken30's Avatar
 
Joined: Jul 2008
Location: Portlandia Metro
Posts: 7,147
mrken30 has a reputation beyond reputemrken30 has a reputation beyond reputemrken30 has a reputation beyond reputemrken30 has a reputation beyond reputemrken30 has a reputation beyond reputemrken30 has a reputation beyond reputemrken30 has a reputation beyond reputemrken30 has a reputation beyond reputemrken30 has a reputation beyond reputemrken30 has a reputation beyond reputemrken30 has a reputation beyond repute
Default Re: Cable/Internet company

Originally Posted by Rete View Post
There is no service operators for Comcast on the weekends here, either in person on a Saturday or on the phone. You are told to call back on Monday morning. When you are lucky enough to get through to someone the Indian accent is so strong neither myself nor my husband can understand them. When you have trouble with the converter box, you need to bring it back to them and they hand you another one. We watched while they take yours and drop it into a container and the customer service rep in the next window took our broken one and gave it to someone else to take home. I don't call that good service. We have had to bring boxes back sometimes 4 times before we got one that worked. It took them three attempts to close husband's account and open mine while they still billed us both and we only had one account. We have Comcast because it is the only game in town outside of Direct TV.
I think service may vary depending on region. I have never been able to fault Comcast service. They have always been very responsive. As for cost, yes, they cost a tiny bit more, but the equipment and service is light years ahead of my other option, Frontier.
mrken30 is offline  
Old Sep 23rd 2018, 12:21 am
  #13  
BE Forum Addict
 
zzrmark's Avatar
 
Joined: Apr 2014
Location: Palmetto, Florida
Posts: 2,399
zzrmark has a reputation beyond reputezzrmark has a reputation beyond reputezzrmark has a reputation beyond reputezzrmark has a reputation beyond reputezzrmark has a reputation beyond reputezzrmark has a reputation beyond reputezzrmark has a reputation beyond reputezzrmark has a reputation beyond reputezzrmark has a reputation beyond reputezzrmark has a reputation beyond reputezzrmark has a reputation beyond repute
Default Re: Cable/Internet company

We're on Spectrum, slow but it works most of the time, pretty much as expected from a service that still delivers using a co-axial cable, absolutely extortionate just like their competitors but the same could be said about US mobile companies too.
Welcome to the land of advanced technology. This week I paid three cheques into my bank account, reminded me of my birthdays back in the 1970's! ...And I really love pretending to be a caveman cooking over fire on wet summer afternoons (that's every summer afternoon in Florida), rolling out the BBQ because the thingy in the kitchen that heats stuff up doesn't have a grill.
zzrmark is offline  
Old Sep 23rd 2018, 2:38 am
  #14  
MODERATOR
 
penguinsix's Avatar
 
Joined: Nov 2006
Location: Hong Kong, mostly.
Posts: 5,105
penguinsix has a reputation beyond reputepenguinsix has a reputation beyond reputepenguinsix has a reputation beyond reputepenguinsix has a reputation beyond reputepenguinsix has a reputation beyond reputepenguinsix has a reputation beyond reputepenguinsix has a reputation beyond reputepenguinsix has a reputation beyond reputepenguinsix has a reputation beyond reputepenguinsix has a reputation beyond reputepenguinsix has a reputation beyond repute
Default Re: Cable/Internet company

US telecommunication's policy is generally designed to create two ISPs in an area, one from the telephone company and one from the cable tv company. In most cities, these are your two main options, with sundry other smaller shops or 'piggyback' providers operating over one of those two lines (i.e. they provide the service but utilize the big telco or cable tv provider's actually lines to do so, just adding another layer of bureaucracy to your setup).

As such, your choices are really quite limited.

In many areas you can get a month-to-month contract. You might want to give one provider a try and see how it works, jumping ship to another if you are frustrated.
penguinsix is offline  
Old Sep 23rd 2018, 4:10 am
  #15  
Forum Regular
 
Joined: Aug 2011
Posts: 143
HDWill has a reputation beyond reputeHDWill has a reputation beyond reputeHDWill has a reputation beyond reputeHDWill has a reputation beyond reputeHDWill has a reputation beyond reputeHDWill has a reputation beyond reputeHDWill has a reputation beyond reputeHDWill has a reputation beyond reputeHDWill has a reputation beyond reputeHDWill has a reputation beyond reputeHDWill has a reputation beyond repute
Default Re: Cable/Internet company

Originally Posted by penguinsix View Post
US telecommunication's policy is generally designed to create two ISPs in an area, one from the telephone company and one from the cable tv company. In most cities, these are your two main options, with sundry other smaller shops or 'piggyback' providers operating over one of those two lines (i.e. they provide the service but utilize the big telco or cable tv provider's actually lines to do so, just adding another layer of bureaucracy to your setup).
It's interesting how the enormous resources poured into telephone infrastructure and later cable TV infrastructure in the 20th century have evolved into the current internet landscape. I'd like to learn more about how all this evolved - how public and private money co-mingled, and how policy varied across different countries. Any good books out there?
HDWill is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.