ricko

I left the US in a hurry to care for a sick relative in the UK, and left a TDWaterhouse bank account open for an expected tax refund. I've not been able to return to the US since and not been able to access the bank account online.
I have found out that TDWatehouse bank accounts should have been transferred to a TDBanknorth account, but this does not seem to have happened to my account.
For the last three months I've been bounced backwards and forwards between TDBanknorth and Ameritrade (who took over TDWatehouse brokerage) but have not been able to locate my account.
Does anyone know enough about the US banking system to suggest a way of finding what happened to the bank account?

Tracym

Do you have a statement with an account number?

This sounds bizarre, but I dealt with Waterhouse (briefly!) and they sure weren't the best.

I think I would probably get yank-style hostile at this point, and demand they find my money and I didn't care who did it. If Ameritrade took over Waterhouse, it is their responsibility to find it, so I think that's who I would yell at. You would need the statement and account number I would think. I would suggest sending a letter registered mail, but I don't know if you can do that from over there.

Bob

of course they could...costs a bit international though.

franc11s

Go to the PR areas of the companies in question where they gladly expose their "email" addresses. From here, you can guess the format of other executives quite easily.

Send an email to one or two of the PR addresses and CC someone real important (CEO isn't a bad idea).

Stay REALLY polite and plead your case in virtually the terms you posted here and ending with an "please help, I don't know what else to do to get my money".

If the email repsonse back is unhelpful (unlikely) then turn the heat up and threaten the copies of the next email will go to the press.

I give it 10 days before you get your money.....

paddingtongreen

Have you talked to their UK branch?

http://www.tdwaterhouse.co.uk/

Depending on the amount of money involved, have a friend here, buy one share in TD Ameritrade Holding Corporation, and then call investor relations to tell them that they are disturbed by your story, and they intend to attend the AGM and ask a question on this problem, because it shines a bad light, reduces confidense, etc. etc. They really don't like anyone interfering with the choreographed smoothness of the AGM.

http://www.amtd.com/

BigDavyG

You're a crafty old ******, aren't you - that's a really good idea.

Jerseygirl

Find out the name and phone numbers of their board of directors. Contact the office of one of them explaining your predicament. That's what I did when I had problems with my bank...PM me if you want further details.

paddingtongreen

Thanks, that's the greatest compliment I've had in years.

ricko

Thanks to everyone for their replies.
But perhaps I should have phrased the question differently. Its not clear which of the two companies (if any of them) is responsible for my account. Remember that it was a 'TDWaterhouse Bank' account, and that company is no longer in existence.
So my question should have been: "How do I find out which company is responsible for my account?".
It may be one of the two companies mentioned, or a completely different one.

Ray

Well that took all of 10 secs
http://www.tdbanknorth.com/tdbankusa/index.html

ricko

This is the communication that I discovered in January of this year, and the first time I'd heard of TD Banknorth. I've had numerous communications with them, but they have no details of my account. So there is no indication that they are the company responsible for the account.
As I said in my last post, finding the company who is responsible is the difficulty.

Jerseygirl

Contact a member of the board of directors...post #7.

Bob

If they took over, then they are responsible, just because they can't find the details doesn't mean they ain't responsible...

Tracym

Isn't someone mailing a statement on this account?