Bluegrass Lass

Honestly, I don't understand the gripe. Yes, I'd be a bit miffed that they didn't have what I wanted, but they refunded your money for it. If it was the only item in your order, I can understand wanting a shipping refund as well. However, it wasn't the only item and you still have to pay for the shipping for the other items. Besides, most of the time, when I've read fine print, shipping fees are always non-refundable - that is pretty much bog standard for anything I've ordered online. I've also read fine print that allows companies to substitute similar items for an item they don't have in stock (I've seen this on several food sites) without asking the customer's permission to do so.

You're now free to reorder said item from them again, or take your business elsewhere. At least you got your money back.

BritishGuy36

They haven't asked me to, presumably because the shipping would be more than the cost of the item.

But the item isn't really any use to me, I'll just chuck it or throw it away.

BritishGuy36

That's because it didn't happen to you.

I see where you are coming from, but the fact remains that to obtain the item I originally ordered and which I paid for in good faith, I have to go further out of pocket.

I have taken copies of their FAQs and Ts & Cs page, none of which states that they can ship a replacement item if they have no stock. But this company doesn't stock anything anyway, apparently they shop for everything when ordered. They just appear to have a shopper (or packer) who's a moron who can't tell the difference between two products whose containers look nothing alike.

It's not even the money.....I just hate it when companies think they can railroad you and blow you off on the cheap to get rid of you, when they have messed up.

If I owned a company and this happened, I'd feel morally duty bound to just ship the correct item for free.

Rete

Let me see if I get this straight:

1. (#'s are made up) You paid $10 for Brand X but was shipped Brand Y. Brand Y is only $7.50. You were charged $10 for Brand X but only refunded $7.50 for Brand Y which was subsituted so you are out $2.50.

or

2. You paid $10 for Brand X and but was shipped Brand Y. Brand Y is only $7.50. You were charged $10 for Brand X and received a refund of $10.

In either case you are bitching because now you have to reorder Brand X but are out the new shipping charges to ship the Brand X so you want the company to either refund the entire shipping charges for the last order and/or pay for the shipment of the correct item?

Poppy girl

I have had this happen to me before and upon further invetigation, noted in the small print of the order process, which stated that if the original brand name was not availiable then a generic name may be used in place (or words to that affect) its wrong to my mind, for all we know they may never had the original brand name in the 1st place.

mellybrown

I wanna know what you ordered!!!!!

Poppy girl

Lol so do I

AmerLisa

The Sun and he got The Guardian instead.....

Trixie_b

No he ordered the Daily mail and got the guardian..........

Sally Redux

A company with good customer service would now send you the correct item for free, but life's too short to be working yourself up about it

Tarkak9

or perhaps its a box of tissues.

Trixie_b

Actually - all joking apart, I understand your irritation.

Perhaps you wouldn't have placed the whole order if you had known that you'd not get this one item.

However, those are the breaks.

You paid shipping for multiple items - and a refund for the item that wasn't right.

I think it would have been better customer service for them to have sent you the item you wanted and for them to absorb the shipping, but I don't think they are obliged to do that.

Sorry, I'd chalk this one up to experience.

Bob

Gonna know what the item is now don't we

rivit

I prefer Brand Y, Brand X allways leaves me wanting.

BritishGuy36

No.

I want a refund for the cost of ordering brand X, including shipping of that item only. What I've got is the cost of ordering brand X, excluding shipping.

That is all.