Originally Posted by Poppy girl

http://airtravel.about.com/od/airlin...traxbest10.htm


No US airline even in the top 10

Originally Posted by Manc

or European Airline.

Originally Posted by Poppy girl

http://airtravel.about.com/od/airlin...traxbest10.htm


No US airline even in the top 10

Originally Posted by atlanta yorkie

Thats because they are crap and on the whole treat travellers as an inconvenience.

Originally Posted by jan_michigan

My son has been flying to the US for visits couple times a year for the last 7 years this year was a living nightmare, not only did he get detained by customs who were beyond rude (they called him a retarded moron because he couldnt read a form they wanted him to fill in, he has dyslexia) after being cleared he'd missed his flight, he said whenever he mentioned he had an onward flight they laughed and told him 'what a shame you've missed that'. He went to the NW/Delta check in desk to see if there was a possibility of getting on another flight and they had no record of him being on the London - Minneapolis stage !! Thank goodness hes a seasoned traveller now as he stood with his passes and argued the point, they eventually got him onto a flight the next afternoon. This meant staying at the airport overnight and spending huge amounts of money on food.

At the Anchorage end we were frantically trying to get someone to give us even a tiny slither of information now i know that hes over 18 so technically they wernt supposed to be handing out passenger details but i also happen to be the one who paid for his ticket on my credit card. In 3 seperate visits (yes we went home overrnight) we were told he'd be arriving on 3 different flights he was on none, he managed to get onto a Delta flight somewhere in between us driving the 100 miles round trip to the airport and home.
Kid says he probably wont visit again for a while as he doesnt want to go through that again.

Good luck with the NW/Delta nightmare

Originally Posted by jan_michigan

My son has been flying to the US for visits couple times a year for the last 7 years this year was a living nightmare, not only did he get detained by customs who were beyond rude (they called him a retarded moron because he couldnt read a form they wanted him to fill in, he has dyslexia) after being cleared he'd missed his flight, he said whenever he mentioned he had an onward flight they laughed and told him 'what a shame you've missed that'. He went to the NW/Delta check in desk to see if there was a possibility of getting on another flight and they had no record of him being on the London - Minneapolis stage !! Thank goodness hes a seasoned traveller now as he stood with his passes and argued the point, they eventually got him onto a flight the next afternoon. This meant staying at the airport overnight and spending huge amounts of money on food.

At the Anchorage end we were frantically trying to get someone to give us even a tiny slither of information now i know that hes over 18 so technically they wernt supposed to be handing out passenger details but i also happen to be the one who paid for his ticket on my credit card. In 3 seperate visits (yes we went home overrnight) we were told he'd be arriving on 3 different flights he was on none, he managed to get onto a Delta flight somewhere in between us driving the 100 miles round trip to the airport and home.
Kid says he probably wont visit again for a while as he doesnt want to go through that again.

Good luck with the NW/Delta nightmare

Originally Posted by Poppy girl

http://airtravel.about.com/od/airlin...traxbest10.htm


No US airline even in the top 10

Originally Posted by Manc

I had the same problem with One World when I flew ORD-MAN in April.

ticketted through BA but on an AA plane.

neither knew their arse from their elbow.

With regards Continental flying for Star Alliance, is there room for a 3rd US carrier in that network?

Originally Posted by Jsmth321

If you look at the majority on the list, they dont have to fly in highly competitive domestic markets either.

Originally Posted by Manc

But all 10 of the top 10 are competing for the same Europe -> Middle East / Far East traffic.

Originally Posted by cindyabs

I REALLY try and avoid that scenario unless the customer insists (usually due to cost) because if there's a problem it's up to the ticketing airline to fix it, and that is nearly always a real pain in the patoot.

Originally Posted by Jsmth321

When I was working in ORD, there was a online trave agency that shall not be named, who was booking passengers on our airline, but ticketing was being done by Frontier, and always a paper ticket, (before everything was electronic) and never done right.

Frontier did not serve Chicago O'hare so that added to the problem since we could not allow the passenger to travel without the proper flight coupons.

If I recall correctly they had to go over to Midway Airport and see Frontier, I worked mostly gate, but the ticket counter hated seeing these tickets.

Originally Posted by cindyabs

That's still a problem with people doing online- they look at the price period and don't pay attention to problems that can crop up, either with too short or too long connections or combining more than one airline, or even changing airports......sigh.......

Originally Posted by Jsmth321

I fixed enough mistakes by expedia, and the like that I only book direct through the airline, and all travel on one airline, I dont do the code share thing either.

I mostly book US Airways, used to work for America West so have alot of friends now at US Airways, but I only fly within the west coast which is mostly old America West people, so nice to see old co-workers from time to time.