So that is YES THEY DO KNOW and put commercial interest before passengers

These are actual complaints received by “Thomas Cook Vacations” from dissatisfied customers… allegedly:
1. "They should not allow topless sunbathing on the beach. It was very distracting for my husband who just wanted to relax."
2. "On my holiday to Goa in India, I was disgusted to find that almost every restaurant served curry. I don't like spicy food."
3. "We went on holiday to Spain and had a problem with the taxi drivers as they were all Spanish."
4. "We booked an excursion to a water park but no-one told us we had to bring our own swimsuits and towels. We assumed it would be included in the price."
5. "The beach was too sandy. We had to clean everything when we returned to our room."
6. "We found the sand was not like the sand in the brochure. Your brochure shows the sand as white but it was more yellow."
7. "It's lazy of the local shopkeepers in Puerto Vallartato close in the afternoons. I often needed to buy things during 'siesta' time -- this should be banned."
8. "No-one told us there would be fish in the water. The children were scared."
9. "Although the brochure said that there was a fully equipped kitchen, there was no egg-slicer."
10. "I think it should be explained in the brochure that the local convenience store does not sell proper biscuits like custard creams or ginger nuts."
11. "The roads were uneven and bumpy, so we could not read the local guide book during the bus ride to the resort. Because of this, we were unaware of many things that would have made our holiday more fun."
12. "It took us nine hours to fly home from Jamaica to England. It took the Americans only three hours to get home. This seems unfair."
13. "I compared the size of our one-bedroom suite to our friends' three-bedroom and ours was significantly smaller."
14. "The brochure stated: 'No hairdressers at the resort.' We're trainee hairdressers and we think they knew and made us wait longer for service."
15. "When we were in Spain, there were too many Spanish people there. The receptionist spoke Spanish, the food was Spanish. No one told us that there would be so many foreigners."
16. "We had to line up outside to catch the boat and there was no air-conditioning."
17. "It is your duty as a tour operator to advise us of noisy or unruly guests before we travel."
18. "I was bitten by a mosquito. The brochure did not mention mosquitoes."
19. "My fiancée and I requested twin-beds when we booked, but instead we were placed in a room with a king bed. We now hold you responsible and want to be re-reimbursed for the fact that I became pregnant. This would not have happened if you had put us in the room that we booked."

Unfortunately the EU-261 compensation rights are playing a part in this. If they fly the plane full of passengers and they don't get the doors opened within 3 hours of the scheduled arrival they have all the costs of the flight plus the compensation. If they cancel it last minute they only have to pay the compensation. It's still a loss as the compensation is often more than the ticket price.

Where they win is when people book the outbound and return tickets separately. They have no obligation to refund the return leg if it's not part of the same booking.

The root cause remains unchanged, they haven't got enough staff as some of the greedy sods got their planning wrong.

Funny ... Reminded me of these....

https://www.businessballs.com/amusem...-forms-gaffes/


Jon

That was my point. They know in advance and don't make any effort to tell passengers in a timely fashion their flight will be cancelled.

Friends booked flights for this week in advance and got a deal. The flight was cancelled at short notice with a refund promised... The replacement tickets were considerably more expensive...

Cant win.....