Re: Telefonica - Internet Pricing Change
 

I have had ADSL rural for about 2 months. It is tarifa duo, that's 24/7 and local and national calls free.

Re: Telefonica - Internet Pricing Change
 

... and how much do you pay?

I have just spoken to Telefonica and they insisit on charging me 19,90 to change from my current tarif to the one Fred mentioned!

I tried arguing that I should have been on this lower rate for the last two years but my Sopanish wasn't up to it nor was her English - oh, well

Re: Telefonica - Internet Pricing Change
 

Look here

http://www.telefonicaonline.com/on/o...TERNET,00.html

Re: Telefonica - Internet Pricing Change
 

I have been paying 39.90 for years and it was 512, over the time it has crept up to 2.5, but no extra charges although they used to keep advertising extra for another € a month.
I just looked at the bill and they have now put "internet 3Mb, Tarifa plana nacional."
I will get the Spanish guy that works with my wife to phone and find out the real cost, as he has the right expression frequencies. lol

Re: Telefonica - Internet Pricing Change
 

JDR that would be great. On another forum we were told that you had to "claim it before the end of June"

Re: Telefonica - Internet Pricing Change
 

See the Sur in English on this. Apparently you have to threaten to cancel your contract before they will reduce it.

Re: Telefonica - Internet Pricing Change
 

We pay 29.80 per month for 1mb. This was reduce from 39.00 per month automatically. We didn't have to do anything. Well done Telefonica.

Although I have seen a advert with Telitec for 14.99 per month. Anyone know anything about them?

Re: Telefonica - Internet Pricing Change
 

Their internet site appears to be deliberately void of facts :frown:

Re: Telefonica - Internet Pricing Change
 

Just to clarify,
The link Fred gave in #18 is what I have, Duo.
Also, this is ADSL Rural, Rural is a completely different kettle of fish to all other connections.
It means that if you live in the campo you get ripped off.

Re: Telefonica - Internet Pricing Change
 

We're paying 44,90 a month for Duo 3mb. This is before IVA. I notice their website is offering 3mb for 29,90 for the first 12 months to new customers and says that after that the charge is 40,90 per month.

Not sure if its worth arguing with customer services over 4 euros per month. However its an excessive charge. Maybe we should try to move to the 1mb service.

Anyone know if they'll let you do that?

Rose

Re: Telefonica - Internet Pricing Change
 

You are paying too much for ADSL DUO 3mb - it should be 39.90 + IVA.

Check you bill to make sure that you are not paying for extra maintenance or anti-virus.

Re: Telefonica - Internet Pricing Change
 

We're on something called Duo 3mb Tarifa Plana Nactional/Bono F-M 60. We get free calls throughout Spain but thats all that I'm aware of and the factura doesn't say anything else.

Rose

Re: Telefonica - Internet Pricing Change
 

The Bono F-M 60 is a deal where you get 60 minutes a month of calls from your fixed phone to any mobile. If it is part of the ADSL package it only costs an extra €4 a month.

http://www.telefonica.es/on/onTOFich...%2Bqgo,00.html

You will get all your Spanish fixed line calls free with the basic ADSL package.

If you don't want the FM 60 package, call them on 1004 and get it cancelled.

Re: Telefonica - Internet Pricing Change
 

Thanks Fred, we'll do that. 'Every little helps' as they say.

However have just been looking at their website again and it seems they don't even offer a 3mb package any more. Its 1 or 6 now and 6 is the same price as we pay so I guess we should be asking for an upgrade as well.

Rose

Re: Telefonica - Internet Pricing Change
 

Be careful what you ask for
I got a call before Christmas telling me I could have 6 Mb connection for €1 extra a month. I naturally said yes but heard nothing. When the next bill came in it had €138 extra for configuration charges, but nothing had actually changed and indeed still hasnt :lol: