Used to be free but now costs 18 cents!

You get a free text telling you your balance after making a call and that is free.

I am trying, with great difficulty, to find a telephone number to ring Telefonica, I have checked their website, and looked at their brochures. Does anyone have a telephone contact number to ring them from a phone which does not belong to them. It does not matter if they dont speak English!!!

Off the web site

Telephone Assistance Line 1004 24x7
Self Care Line 900 10 10 10 24x7
Small Business 900 10 10 10 24x7
Business and Enterprise 900 120 900 24x7
Information Services 11822/11818 24x7
Telephone Assistance Line from abroad (English, French, German and Spanish) 34 699 99 10 04 24x7

Thanks Mitzyboy, I have tried most of the numbers, with no success, except the 'Self Care Line' will try that tomorrow. I cannot understand why they cannot have a a general number for people who want to organise internet and a telephone line with them!!!

They do - it's 1004.

They assume that inquiries will come from people in Spain.

Odd isn't it?

As Mitzy said , try 34 699 99 10 04

Up until February last year I was getting 1mb for 40€ on my Movestar landline (rural connection), at that point my router broke.
It took weeks to get the new WiFi router delivered, and in one of the very many calls I made to them they offered me a new promotional deal, 3mb for 24€. The lady said that without a mobile from them it would be for twelve months only, but if I took a mobile it would be for ever at that price.

Well in a couple of weeks the twelve months is up, so today I called them because I wanted to extend the deal, and I was quite prepared to take a mobile on contract in order to do so...but I don't need to.
I am now on the same speed and price for another two years....it looks like Movistar are at long last reacting to the competition out there and keeping their prices competitive!

I'm actually quite happy to stay with Movistar, I know it's a pain not being able to speak to the Tech department in English, but staying with them avoids all the hassle of changing companies....that should be a simple thing to do but this after all is Spain...there is no such thing as simple!

I'm not sure you're right Fred - I just did a balance enquiry and then checked my online bill - I have been charged 18cents as I said previously! (I am on PAYG).

Also, 1004 is useless unless you already have a service with Movistar

Yes you get charged for an inquiry.

My point was that you get an automatic, free text after you make a normal phone call that tells you your balance.

never had one free or charged after making a phone call, but yes I do get charged if I ask for the balance
but then I am on PAYGO

I'm talking about PAYG.

If you were on a contract you wouldn't have a balance!

You can also check it free online and even get a detailed statement.

This is my point, I cannot ring 1004, because I do not have a service with Movistar. Having done lots of research I decided I wanted to acquire Movistar Fusion, buy a new SMART phone with them etc.

Now if it was just a case of changing the service I could ring 1004, or go into one of their shops, but we need to make sure that the connections are all set up from the house to the street. So therefore would prefer to speak to somone before we sign up for the package.

OH is Spanish so no problems with the language, I thought it would be a straight forward process just to call them, but now I find it so frustrating. I have twice put OH mobile number and his name into their website, which says they will call you, they have not rang back!!!

All I want to do is speak to someone to see if they will come out and check the connections before signing up. It just seems incredible that they do not do more to encourage people to take a contract out with them!!!

Are you saying that you have a Telefonica line but it is not connected?

In which case the best bet is to sign up for a fixed line with ADSL and wait until they have installed it. Then you can go and buy a Smartphone at one of their shops and they will arrange the fusion contract for you.

I had a line/ADSL and the shop sorted out a new Sim for the phone and changed my contract over to Fusion (which is a very good deal).

Thanks for the advice Fred, never thought about doing that - probably the easiest way forward!!!

There is so much knowledge and of course personal assistance on this site and for that we are so grateful.

But from our standpoint we live in France and will be arriving hopefully in Javea on the 7th of April together with furniture hope animals and trepidation.

Simply put who do I ring with my school boy Spanish (yes folks donkeys years ago) or email to get a basic phone service + internet for I have to get dossiers back to the UK daily.

The French were and are particularly difficult towards those who do not 'communicate' with them in their own language but EDF Orange and SAUR and the like do have English speaking help lines. We used them years ago but not now. Does this exist in Spain please and as I understand it you can pay someone to sort things out for you? best wishes