Orange Mobile

Old Jun 9th 2013, 8:39 pm
  #1  
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Default Orange Mobile

Does anybody know why orange.es silly website not accept
my English bank card nor credit card visa nor mastercard ???
Do I realy need to que in orange shop in Oliva or Carrefour again???
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Old Jun 9th 2013, 8:43 pm
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Default Re: Orange Mobile

What about using a cash machine? They usually work fine.
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Old Jun 9th 2013, 8:59 pm
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Default Re: Orange Mobile

but if I top up online I get 100% added for free
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Old Jun 9th 2013, 9:25 pm
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Default Re: Orange Mobile

Take it bank informed you may use them in Spain? just some have to be authorized if used outside UK and may be rejecting request.
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Old Jun 9th 2013, 10:04 pm
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Default Re: Orange Mobile

Originally Posted by bobd22 View Post
Take it bank informed you may use them in Spain? just some have to be authorized if used outside UK and may be rejecting request.
what????? the only poblem I have is with orange .es not with uk bank card the work fine in spain.
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Old Jun 9th 2013, 10:16 pm
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Default Re: Orange Mobile

OK it was just a thought in case trying to be helpful
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Old Jun 9th 2013, 10:26 pm
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Default Re: Orange Mobile

Originally Posted by HeikeundAlan View Post
Does anybody know why orange.es silly website not accept
my English bank card nor credit card visa nor mastercard ???
Do I realy need to que in orange shop in Oliva or Carrefour again???
How about you use orange.co.uk silly website? No need to queue at all.
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Old Jun 9th 2013, 10:28 pm
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Default Re: Orange Mobile

I have the same problem with Vodafone.es. It won't accept my UK bank for a top-up even though i want to pay in euros. It does, however, accept payment using my debit card from my Spanish bank.
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Old Jun 10th 2013, 1:15 pm
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Default Re: Orange Mobile

Originally Posted by bobd22 View Post
OK it was just a thought in case trying to be helpful
was not ment to be mean
but I did say my problem is with the online servce.....
I can top up at atm but that way I loose out on 100% extra,
so they take my card at atm and in the shop you see
oh well will see if anybody here on campsite will do it for me,
as I have the cash in hand
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Old Jun 10th 2013, 1:31 pm
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Default Re: Orange Mobile

Do they have a support line? try to check with them, it sounds like the problem is on their side
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Old Jun 10th 2013, 3:34 pm
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Default Re: Orange Mobile

Originally Posted by HeikeundAlan View Post
was not ment to be mean
but I did say my problem is with the online servce.....
I can top up at atm but that way I loose out on 100% extra,
so they take my card at atm and in the shop you see
oh well will see if anybody here on campsite will do it for me,
as I have the cash in hand
That could be the problem ATM you use your pin but as online it is being presented direct without any PIN or other authorisation. Even if you use in a shop you authorise by PIN.
It is something I need to look into to be honest as I bank online and need to ask to confirm it will all work over in Spain.
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Old Jun 10th 2013, 3:59 pm
  #12  
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Default Re: Orange Mobile

Originally Posted by bobd22 View Post
That could be the problem ATM you use your pin but as online it is being presented direct without any PIN or other authorisation. Even if you use in a shop you authorise by PIN.
It is something I need to look into to be honest as I bank online and need to ask to confirm it will all work over in Spain.
We used Spanish bank cards when we lived in Spain, even though we had UK cards, it may be just that the on-line payment system doesn't recognise the UK card number system.
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Old Jun 10th 2013, 4:53 pm
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Default Re: Orange Mobile

Very possibly but they seem to recognise them when used with a Pin in a chip and pin machine. I also to be honest use my Spanish bank debit card I only ever use my UK credit card for deposit on hire cars. My personal concern that I have to resolve by speaking to my bank is that as I use online banking which is secured via my UK debit card Barclays. Now I am retired and spend longer in Spain will that affect my use of online banking as I may need to use that to make a online transfer it is a quest ion I need to ask. I do know it used to be that with some bank/credit cards you had to inform them if you were intending using them abroad.
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Old Jun 10th 2013, 8:37 pm
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Default Re: Orange Mobile

Originally Posted by bobd22 View Post
Very possibly but they seem to recognise them when used with a Pin in a chip and pin machine. I also to be honest use my Spanish bank debit card I only ever use my UK credit card for deposit on hire cars. My personal concern that I have to resolve by speaking to my bank is that as I use online banking which is secured via my UK debit card Barclays. Now I am retired and spend longer in Spain will that affect my use of online banking as I may need to use that to make a online transfer it is a quest ion I need to ask. I do know it used to be that with some bank/credit cards you had to inform them if you were intending using them abroad.
we bank online with our Uk banks works great
for our euros we have a caxton fx euro card that works well online too
ornage have send me a phone number for the english speaking service out here in spain now if Anybody else needs this service number is 902011900
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Old Jun 10th 2013, 8:56 pm
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Default Re: Orange Mobile

Good to hear that thanks
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