British Expats

British Expats (https://britishexpats.com/forum/)
-   Spain (https://britishexpats.com/forum/spain-75/)
-   -   LOSS OF BBC AND ITV CHANNELS ON SKY (https://britishexpats.com/forum/spain-75/loss-bbc-itv-channels-sky-588353/)

Joddle Feb 2nd 2009 4:37 am

Re: LOSS OF BBC AND ITV CHANNELS ON SKY
 
Hi - I have lost everything - mainly due to having lost the entire dish - ripped clean out of its mounts and flattened on my terrace in the storms last weekend - now need some help locate a good installer in or close to the Valencia City area - ie one who knows what size I really need from experience rather than from looking at the web. Anyone out there in the area who can recommend someone ?? - PLEASE

prosaic Feb 2nd 2009 5:21 am

Re: LOSS OF BBC AND ITV CHANNELS ON SKY
 

Originally Posted by Satandpcguy (Post 7240088)
hi,
even on a 1.8m dish you should get bbc2 (and itv1,2,3,4) for some of the day..maybe until about 5pm ish for bbc2 and much later for itvs
so maybe there is a problems with your dish, be it alignment of LNB.

AFAIK cabo TV is another rebroadcaster..and nothing to do with the TV Cabo satellite package from portugal..

Thank you to all of you for your input - much appreciated. I didn't realise that there were two CABO TVs - information re dish and LNB may very well be source of problem - it is quite an old installation - so it probably needs servicing/looking at... I am a lot more confident about asking locally for assistance now I have a better idea of what the problems might be... Since starting the post, Swiss Cable have arranged for someone from CABO to come and see us (about 30 minutes ago they emailled) so we will see what they are offering and then get the big dish serviced - you have helped - so thanks for your time cheers :-) Gaile (prosaic)

PS just been informed that our aberrent dish is 2.5m not two - which makes me even more certain you are right about the deterioration being down to tape or LNB

The Guy Feb 2nd 2009 5:42 am

Re: LOSS OF BBC AND ITV CHANNELS ON SKY
 
Some LNBs only last for a few years, and need replacing. you notice that your reception of channels slowly gets worse and worse. water in the cable (if the install company were cheap and used two cable and joined them together!) can also cause the LNB to fail.

EDIT: you can do a quick check and see if there are any "nasties" nesting inside the LNB....which will cause a loss of signal...do not use anythng conductive, and dont "ram it up in there" as you may damaged the "pins" inside.

but, with all the calls i have had due to the storms, i would more than likely suspect that your dish just needs a bit of TLC and realigning.

you also dont mention what type of receiver you are using, which canbe crucial as they all perform differently...grundigs are currently failing and just "go weird".

shame, i was in javea today!

EDIT: I was unsure of your 2m dish...i have only ever seen one 2m dish since i have been here...and then are you sure its 2.5m???? the popular ones are 2.4m (although the manufacturer spec sheets class them as 2.3m - just to confuse even more - just like there are no 1.9's as the spec sheets all call them 1.8's!).

Joddle: I may know someone in your area...but cannot say who as it would be classed as self promotion and mitz and co would start editing my posts.

jurdyr Feb 2nd 2009 9:42 am

Re: LOSS OF BBC AND ITV CHANNELS ON SKY
 
great many cowboys operating in this trade. we know bought myself and Satandpcguy are keepped working hard to repair there bad install . pay once and get the job right and pay few extra more for it

Winds for last few weeks and snow have ben making are day long and fruitful
, i njoy my work , i am a rigger for mastes, towers so keep me going
I got calls from pubs , homes , radio station , tv stations , mobile phone companies ports and yes Airports

cables we used for the use off brodcasting have no brakes in them as water would blow up and cost thousand pounds damage and lot to you radio singles

so cable running from a dish to sat reciver sould only have one run with no brakes and befor entre a building should have u on it U know to the trade as loop

the builing blocks are holo core so not like the uk as the breze block , less anker in the wall , you dish be come a sail and want to move , know as the "windy dish Gremlins"


Cable that have water running trought them will damage you recivers and cost you

prosaic Feb 2nd 2009 9:51 am

Re: LOSS OF BBC AND ITV CHANNELS ON SKY
 

Originally Posted by jurdyr (Post 7241103)
great many cowboys operating in this trade. we know bought myself and Satandpcguy are keepped working hard to repair there bad install . pay once and get the job right and pay few extra more for it

Winds for last few weeks and snow have ben making are day long and fruitful
, i njoy my work , i am a rigger for mastes, towers so keep me going
I got calls from pubs , homes , radio station , tv stations , mobile phone companies ports and yes Airports

cables we used for the use off brodcasting have no brakes in them as water would blow up and cost thousand pounds damage and lot to you radio singles

so cable running from a dish to sat reciver sould only have one run with no brakes and befor entre a building should have u on it U know to the trade as loop

the builing blocks are holo core so not like the uk as the breze block , less anker in the wall , you dish be come a sail and want to move , know as the "windy dish Gremlins"


Cable that have water running trought them will damage you recivers and cost you

Thank you again - both of you - I am still in touch with the guy that did the original install - the dish (yes she has now told me it is 2.4m :confused: ) is around 20 years old - the LNB is only 5 years old - the receiver an Axil is less than a year old. I will get in touch with the original installer who also did the LNB 5 years ago and see if he is still doing maintenance - if he is - problem solved - if not will come back to you both, if I may, to ask you for some general advice - rather than risk the moderator's wrath for the second time today!!


Cheers

jurdyr Feb 2nd 2009 10:02 am

Re: LOSS OF BBC AND ITV CHANNELS ON SKY
 
you ask and we give you ther best knowledge we know and we not spamming here for bussines , it is a forum , the rule that set down here we stay with in them and that why we asked a lot about tv in spain . try not to duplicating posts as take up space , when people as and we post we not just helpping you but lot off people

jurdyr Feb 2nd 2009 10:05 am

Re: LOSS OF BBC AND ITV CHANNELS ON SKY
 
best one i was asked so far was we can get are sky are D+ , was in madrid . Weather was cold and snowing out , "go clean you dish its full off snow , dont fall " :rofl:

digdug Feb 3rd 2009 7:08 am

Re: LOSS OF BBC AND ITV CHANNELS ON SKY
 

Originally Posted by Satandpcguy (Post 7237132)
if you have lost your pay tv channels (like Sky One...with the message like "Sky One leading the way in top entertainment...to upgrade call..."), then it an issue with your card and subscription...not the dish...it will only be the dish if you get the "no signal being received" message or for example you can not longer get bbc (if you have a big dish!)

you may find that you have been downgraded to one "mix" - like the music channels only....this is probably because you are using a uk address provided by your card supplier and they want a yearly maintenance fee for the use of this address, instead of using your "own" uk address. and to make you pay it they have downgraded your subscription so that you cal your installer who provided you with the card so that they can tell you to pay 100 - 150 euros a year for the use of this address.

it is happening to a lot of people and have not been told about this yearly fee...your installer should have mentioned that you may have to pay a yearly fee for using their card suppliers address when you got the card from them...i try ro get my clients to use a uk address they "own", but on the rare occasion this is not possible, then yes they pay a yearly fee for a "borrowed" one. this is not a new process, as it has been around since i have been doing sky cards etc, but it may be new that they have not told you about it!!

so to get your pay tv channel back wither pay the yearly fee, or cancel the dd, and get a new sky card registered at a uk address you control.

yep, you're right. after borrowing a friends sky card to check, its showing the sky channels, so my cards billy rucked. i actually inherited it when we bought our apt, and have been paying the previous owner. looks like they have not kept up the payments, or something. so is my best option to register one with my own uk address (well, my dads actually) and if so, any idea of costs and protocol? cheers for your help as always.
DD

The Guy Feb 3rd 2009 10:09 am

Re: LOSS OF BBC AND ITV CHANNELS ON SKY
 
dig: i have sent you a pm, but basically you get your dad (or whoever in the uk) to call sky and order the card for you...it does help if the address you are using does not have sky already, and ask for just a card, not an installation.

fionamw Feb 3rd 2009 8:34 pm

Re: LOSS OF BBC AND ITV CHANNELS ON SKY
 
Just to take it slightly offtopic, how can I find out what channels are available on satellite freeview? I've a paid for Sky combo with a chap (whose cards come from a UK region no use to me...) anyway, someone just wised us up to the possibility most of these channels (maybe CNN?CNBC? Bloomberg?not) are available free... but how do I double check before cutting the contract?

valenciatim Feb 3rd 2009 8:42 pm

Re: LOSS OF BBC AND ITV CHANNELS ON SKY
 

Originally Posted by fionamw (Post 7246792)
Just to take it slightly offtopic, how can I find out what channels are available on satellite freeview? I've a paid for Sky combo with a chap (whose cards come from a UK region no use to me...) anyway, someone just wised us up to the possibility most of these channels (maybe CNN?CNBC? Bloomberg?not) are available free... but how do I double check before cutting the contract?

Take the card out? :D

fionamw Feb 3rd 2009 8:51 pm

Re: LOSS OF BBC AND ITV CHANNELS ON SKY
 

Originally Posted by valenciatim (Post 7246816)
Take the card out? :D

:confused:Didn't realise it was that simple, I'd been told we could use the same card simply not pay for the package we currently are.... so the card would give access to Sky but without paying extra we'd only get the free channels.

valenciatim Feb 3rd 2009 8:57 pm

Re: LOSS OF BBC AND ITV CHANNELS ON SKY
 

Originally Posted by fionamw (Post 7246846)
:confused:Didn't realise it was that simple, I'd been told we could use the same card simply not pay for the package we currently are.... so the card would give access to Sky but without paying extra we'd only get the free channels.

Without the card you should get the free to air channels, with the card but no subscription, you should get the free- to -air and free-to-view channels.

fionamw Feb 3rd 2009 9:08 pm

Re: LOSS OF BBC AND ITV CHANNELS ON SKY
 

Originally Posted by valenciatim (Post 7246864)
Without the card you should get the free to air channels, with the card but no subscription, you should get the free- to -air and free-to-view channels.

:thumbup: thanks... I'll try the card-out later.

spainboy Feb 3rd 2009 9:09 pm

Re: LOSS OF BBC AND ITV CHANNELS ON SKY
 

Originally Posted by Satandpcguy (Post 7237132)
if you have lost your pay tv channels (like Sky One...with the message like "Sky One leading the way in top entertainment...to upgrade call..."), then it an issue with your card and subscription...not the dish...it will only be the dish if you get the "no signal being received" message or for example you can not longer get bbc (if you have a big dish!)

you may find that you have been downgraded to one "mix" - like the music channels only....this is probably because you are using a uk address provided by your card supplier and they want a yearly maintenance fee for the use of this address, instead of using your "own" uk address. and to make you pay it they have downgraded your subscription so that you cal your installer who provided you with the card so that they can tell you to pay 100 - 150 euros a year for the use of this address.

it is happening to a lot of people and have not been told about this yearly fee...your installer should have mentioned that you may have to pay a yearly fee for using their card suppliers address when you got the card from them...i try ro get my clients to use a uk address they "own", but on the rare occasion this is not possible, then yes they pay a yearly fee for a "borrowed" one. this is not a new process, as it has been around since i have been doing sky cards etc, but it may be new that they have not told you about it!!

so to get your pay tv channel back wither pay the yearly fee, or cancel the dd, and get a new sky card registered at a uk address you control.


My sky card was bought from a company in Spain who control my upgrades and downgrades for a fee of £30 a time. i change my packages 2 or 3 times a year and usually take off sky sports in the summer.
Can I order my own sky card from sky(or get my mum to do it from her uk landline) and send it over here so I can get her to control it and avoid these agency fees set by the agents that work between Sky and spanish sky installation shops????
I would be using a visa card but from spain.(will that make a difference?)

Advice?


All times are GMT -12. The time now is 2:47 pm.

Powered by vBulletin: ©2000 - 2026, Jelsoft Enterprises Ltd.
Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.