culchie

I thought I´d ´share´ with you and see if anyone can beat this!!

Bought an apartment in Western CDS. Rang Telefonica and signed up for a phone line and ADSL. 2 weeks later telephoned them to check on the ´status´of my order which had promised some class of connection within a week or 2. ¨What order? ¨ said the South American lady who took my call. ¨No, no.... you imagined it.¨ Oh, okay then ....would it be possible to organise a contract for a telephone line with whatever ADSL you deem available to me. Of course...and we spent another 40 minutes discussing every detail of my life ...I´m sure y´all know how that goes!!

Another coupla weeks go by and I call again to check on ´progress´. Oh we´ll call you any day now. Phew!!

A week or so later (a Friday) a ´technico´ calls to say he´ll be along in 5 minutes. I couldn´t make it so we arranged that he would call me on the following Monday to do his installation. Monday comes and goes, cos´ as does the following week. On the Monday of the next again week I rang the ´technico´s tel. number to be told that he´d have to check with ´technico´central and he´d/they´d call me back. Much to my surprise (!) he didn´t call me back.

After another couple of days I called Telefonica central again. Imagine my surprise when I was told that I had never applied for a telephone line or ADSL...no, no, not once but twice. Oh...and that technico ...because I hadn´t been available at 5 minutes notice meant that my contract was automatically cancelled........AAHHAAAAAA....they acknowledged that I had, in fact, a kinda contract cos´a technico had called me ...after I mentioned that , they simply hung up!!! LOL LOL!

So, I gave up on telefonica and went with Vodafone (en casa). I won´t tell you how useless they are cos´I do, in fact, have a phone line and ADSL now - installed (hilarious) by a telefonica technico!!!

How DO these people stay in business...suggestions on a postcard please!

Mitzyboy

Its strange, when we got our line they were the epitomy of efficiency. We were set up and running in two weeks. Over the three years we have been dealing with them there have been a couple of times when the line was lost, but they sorted it quickly. Oh, and they billed me for a modem when I hadnt had one from them, but they refunded immediately when I pointed it out

I guess we all have varying stories, but yours seems pretty bad

johncar61

Some few years ago I was staying in a casita next to a friends house. I wanted ADSL. Telefonica came and said they could not get a line from the post which about 100 metres away to the casita. A couple of days later, I cut a groove on the road to an inspection hole, and installed a conduit tube.

I called Telefonica again and when they came and said they could not get the line from the post, Showed them where I had 'discovered' a conduit tube. I then started unrolling the cable to 'help" him. We installed the new line.

Its illegal to open the road but, like others here, I decided to interpret the law the way I wanted it.

Madridboy

What next, dodgey UK driving licenses?

johncar61

Or maybe ever a DODGY one.

Its a fair cop guv, I plead guilty.

Madridboy

lol, my English spelling is getting worse

HBG

I’ve always found that if you come across someone useful in life, like a plumber, electrician, satellite installer, taxi driver, policeman, telefonica technico, bank manager, or the like, it’s useful to keep friendly with them for when you need a decent service.

It may cost a bit extra, bit it saves the kind of trauma experienced by the OP.

I should have added the local mayor to the list, or at least a cousin of his.

johncar61

Maybe I should have added, that getting the line to casita was NOT POSSIBLE, that was the reason I had to find the 'existing' conduit, which Telefonica had not be aware of !!!!

Mitzyboy

You beat me to it!!!

big wheels

Can't fault them myself

Applied on-line to Telefonica for a phone line + ADSL at 15:00
Got a call from one of their engineers the next morning at 09:00 asking if we were at home. He arrived at 09:15 and by 10:00 the line was installed and everything was up and running.

Harry Bohun

I used to work for a business (not telecoms but IT) that did a similar thing.

TBH .. thats business today. Call centers staffed by immigrants who don't have any training and don't care liasing with field service/installation engineers who have a ridiculous quota to get through each day and who really don't have time or inclination to piss around with people who can't keep appointments.

Its kinda the way it is nowdays alas.

Fredbargate

I applied in 1985 and was connected in 1989.

Note I live in town.

Madridboy

We 've had no end of problems with them........how much and how well has my OH complained about things?..........Oh has a meeting with Telefonica management and directors in Madrid tomorrow and getting paid 50E for taking up our time. I'll go into more detail tomorrow when I get back from work and hear the outcome.