Hi everyone, new to the forum

Just wondered if anyone could give me some advice about what to do after a flight delay. My flight back from the UK last month was delayed by over 5 hours and I've been told that I can claim compensation.

I imagine that I'd have to speak with the CAA, or at least the Spanish equivalent. Has anyone done this successfully? I've also heard about a company that manages your claim for you - www.refund.me/en/ - but I'm unsure as to whether it's totally legit.

Any advice would be appreciated. Thanks!

Hi and a warm welcome to the Spanish forum on BE. Myself and Fred James are the moderators for the Spanish forums whilst BEVS moderates Europe. Moderators are there to ensure that the site runs smoothly within the rules of BE. This is so that members gain the information that they are looking for and find their experiences on the forums to be friendly and worthwhile.

Problems and complaints should always be addressed to a moderator who will look into the matter and deal with it efficiently and fairly. Our members who post in the Spain Forums are usually friendly and helpful with a wealth of knowledge about the issues of living in Spain. I hope that you enjoy your time participating in the forums.

Please let me know if you need any further help.

Rosemary

Thank you, Rosemary!

This looks like SPAM to to advertise a particular company which has popped up to take advantage of the gullible. Who would think of contacting the CAA august body that it is you would just contact your airline and quote the relevant EU reg. And you can go back six years with that!

Info on claiming here, at the very end of info is a link re how to make claim. Flight Delay Compensation: Get up to £500 per person - Money Saving Expert

Great, thank you! Having seen it all prepared for you it appears far more straightforward than I first thought.

And, as an airline regulator, I don't think that the CAA was such a silly idea...