14 working days, I believe Sat/Sun don't count.

Give them until the middle of next week, but don't hold your breath.

Thanks Fredbargate, I apprectiate your comments, you must have been there as well lol

Hi Fredbargate, just checked the Terms and Conditions again and it says "15 days notice", so I am taking as 15 days from the 23rd which is when I informed them. However, what you say is correct as they never listened to me from the start, so I wont be holding my breathe (Mr Blue in the face)

When I sold up in Spain I cancelled as per contract both Vodafone and Movistar.

Months later after after too many ignored complaints I closed my bank account to stop them both from trying to raid it.

I thank you Fredbargate for your comments, usefull to know lol.
I was thinking about saxy,s comments the other day and I remember watching the TV when the breaking news re an infamouse Doctor and hearing a former patient say "he was an excellent man, a lovely Doctor, I dont believe it"......and then it turned out the Doctor had killed hundreds of patients......so one happy customer doesnt make it perfect lol

I think it's time that you came clean about the reason that you have got your knickers in such a twist.
Let's go right back to your reason for contacting Telefonica in the very first place.

Do Tell

why do you keep twisting things people say

the OP wants nothing to do with Telefonica after previous bad experiences and has explicitly said so. I can relate to that, but then I have been around the world a couple of times.
So Mr Happy goes round with a smile on his face as if he knows more than the rest of us, has never had a bad experience and won't consider not going into a certain bar, shop, restaurant ever again.

It would help us understand the problem if HE provided us with the FULL FACTS!!!
There are two sides to every story, i.e more to this than he has so far disclosed.
Where did it all go wrong - What did Telefonica do wrong in the first place?

I'm not commenting on this particular OP's experience, but a lot of foreigners in Spain find it difficult to reconcile their Spanish experience with the British ways they are used to.

One of the differences I have found, among thousands of others, is the Spanish reluctance to answer emails, despite ending them out in the first place.

I started out with Telefonica and because of their shocking customer service changed over to several others hoping for a better service. I didn't get it and am now back with Telefonica and must admit that either their service has improved, or my tolerance level (resignedidness) has adjusted to their ways.

It could simply be that my Spanish speaking skills are much better now. When they growl at me, I growl back at them.

Hi HBG,
Telefonica's service certainly appears to have improved a lot. Last week a neighbour had a problem at 22.00hrs and it was repaired the next morning. That can't be bad!!!!!!
I still suspect that in the OP's case, there is more to it. Let's see what he comes back with!!

So as to keep Saxy satisfied . Some years ago I had a bad experience with Telefonica and as a former Client of theirs, I will never have any dealings with them again. As a Customer, that is my right and freedom of choice.
Europa Network failed to fully explain ALL procedures and facts involved from the initial enquiry made by myself for having the equipment installed. Their customer service department have tried using bully boy tactics. As a "VERY unhappy customer" of Europa Network, I have asked them to cancel which they seem to have just ignored. That is their choice. I have made mine.

I R R E L E V A N T

You can shout as loud as you like, but it is very relevant. What was that bad experience, that has made him rant about it on more than just this forum?
Why won't he tell us? We could then make a judjement on Telefonicas actions!

Saxy, it would appear you are taking more than a personal interest in this subject, too much me thinks, I wonder who you work for?

I have been retired for 9 years!
If you are going to bad mouth someone without telling your reasons for doing so, you must expect questions as to the validity of your complaint!
So, once again, what was your bad experience?
If you tell us, then it might help us avoid the same situation!!!