ADSL - connection problem
Sep 22nd 2007 | 5:03 am
#16
Livin' in Spain at last!
Joined: Aug 2006
Posts: 862
From: La Hortichuela Almeria
Re: ADSL - connection problem
Hi Rackelk,
If you are using a modem which was configured for another ISP, it might need reconfiguring and your current ISP should be able to do this remotely.
From what you have said, I should think the most likely possibilities are that the modem needs reconfiguring or that the circuit has not been correctly routed or jumpered at the exchange, or that your order may not even have been fully completed. Hopefully you should get this sorted when you can contact them on Monday. I wouldn't change providers until you are given an explanation as to what the problem is, as if it is an incompleted order, another change is likely to have a knock on effect with the next provider, only doubled!
Chris XXX
If you are using a modem which was configured for another ISP, it might need reconfiguring and your current ISP should be able to do this remotely.
From what you have said, I should think the most likely possibilities are that the modem needs reconfiguring or that the circuit has not been correctly routed or jumpered at the exchange, or that your order may not even have been fully completed. Hopefully you should get this sorted when you can contact them on Monday. I wouldn't change providers until you are given an explanation as to what the problem is, as if it is an incompleted order, another change is likely to have a knock on effect with the next provider, only doubled!
Chris XXX
Sep 22nd 2007 | 5:06 am
#17
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Joined: Jul 2006
Posts: 1,778
From: Leigh, Lancs. Ex Valencia!
Re: ADSL - connection problem
Ok, another question
The old modem occasionally shows a steady green light, so maybe there is adsl on the line? I can't use it though, I don't have a password - the router came ready configured.
To change or check the configuration, according to the user guide I need to go to http://10.0.0.2 but I can't do it, the page won't open.
Another question
I moved a year ago with none of this hassle - but on that occasion moved within the same city and kept the same phone number. This time I moved city and changed number. Is there something in the router set-up or at their end which needs changing to take account of the change of phone number?
What can I do?
The old modem occasionally shows a steady green light, so maybe there is adsl on the line? I can't use it though, I don't have a password - the router came ready configured.
To change or check the configuration, according to the user guide I need to go to http://10.0.0.2 but I can't do it, the page won't open.
Another question
I moved a year ago with none of this hassle - but on that occasion moved within the same city and kept the same phone number. This time I moved city and changed number. Is there something in the router set-up or at their end which needs changing to take account of the change of phone number?
What can I do?
Is the user guide from the router manufacturer or the adsl provider?
What is the make and model of the router?
Is the router connected to your pc via a cable or wireless?
Try typing in 192.168.1.1 to the address bar at the top of an explorer page.
If it came pre-configured, and you have used the reset button on the back of the router, you will have reset the router to its' factory default settings, not the settings of the provider, so you need a different plan of action.
I'll try and be around to help, but can't promise. You may want to pm me instead.
Regards
Tim
Sep 22nd 2007 | 5:19 am
#18
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From: Córdoba
Re: ADSL - connection problem
Thanks both - yes, it was pre-configured but I haven't changed ISP, just phone number, so would it need changing?
The user guide is on a CD which was provided with the router by the ISP. it states 10.0.0.2 - which I can't access. Neither can I access 192.168.1.1
I'm not sure of the make - in my device manager it says SiS but on the router itself there's no indication, just a label which says ethernet adsl modem. It's a router though. The user guide gives no indication of the make either.
Yes, I have used the reset button but only this afternoon when the problem had already arisen.
yesterday I was convinced this was their problem and that there was no adsl. Today I have found that my old speedtouch modem shows a steady green light- does this mean that there IS adsl on my line and that the problem lies with the router?
The user guide is on a CD which was provided with the router by the ISP. it states 10.0.0.2 - which I can't access. Neither can I access 192.168.1.1
I'm not sure of the make - in my device manager it says SiS but on the router itself there's no indication, just a label which says ethernet adsl modem. It's a router though. The user guide gives no indication of the make either.
Yes, I have used the reset button but only this afternoon when the problem had already arisen.
yesterday I was convinced this was their problem and that there was no adsl. Today I have found that my old speedtouch modem shows a steady green light- does this mean that there IS adsl on my line and that the problem lies with the router?
Sep 22nd 2007 | 7:22 am
#19
Livin' in Spain at last!
Joined: Aug 2006
Posts: 862
From: La Hortichuela Almeria
Re: ADSL - connection problem
Hi Rachelk,
Yes, it does sound like it may be your ethernet router. Is it new, or have you had it a while?
Does the working modem connect to b/b? or are you just getting solid adsl light?
Chris XXX
Yes, it does sound like it may be your ethernet router. Is it new, or have you had it a while?
Does the working modem connect to b/b? or are you just getting solid adsl light?
Chris XXX
Sep 22nd 2007 | 7:36 am
#20
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From: Córdoba
Re: ADSL - connection problem
Sep 22nd 2007 | 7:46 am
#21
Livin' in Spain at last!
Joined: Aug 2006
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From: La Hortichuela Almeria
Re: ADSL - connection problem
If I were you, I would try and establish whether you are getting b/b with your working modem as you seem at least to be picking up the adsl signal. You can then work from there. Is there a fault finder or help section on your ISP's website? Have you installed all the software and rebooted? On your welcome page, what are the selected connection options showing? I had a problem with mine the other week as my SP updates seemed to have removed my b/b connection details and left me with dial up only. I called techies and they reconfigured my connection settings.
Chris XXX
Sep 22nd 2007 | 7:53 am
#22
Mucho Macho
Joined: Sep 2005
Posts: 1,213
From: Huescar
Re: ADSL - connection problem
Make a manual connection on the PC and try to access via modem....providing you have all the necessary info.
If it works then you know your router is not configured properly. If you don't have ALL the relevant info then you need to contact your ISP to get it.
I've included 3 jpegs which contain the Telefonica parameters on a Zyxel router, so you can see the sort of info that you need to verify with your ISP. Some of the info will still be valid, but username/pass/DNS is going to be different.
If it works then you know your router is not configured properly. If you don't have ALL the relevant info then you need to contact your ISP to get it.
I've included 3 jpegs which contain the Telefonica parameters on a Zyxel router, so you can see the sort of info that you need to verify with your ISP. Some of the info will still be valid, but username/pass/DNS is going to be different.
Sep 22nd 2007 | 8:24 am
#23
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From: Córdoba
Re: ADSL - connection problem
Hi Rachel,
If I were you, I would try and establish whether you are getting b/b with your working modem as you seem at least to be picking up the adsl signal. You can then work from there. Is there a fault finder or help section on your ISP's website? Have you installed all the software and rebooted? On your welcome page, what are the selected connection options showing? I had a problem with mine the other week as my SP updates seemed to have removed my b/b connection details and left me with dial up only. I called techies and they reconfigured my connection settings.
Chris XXX
If I were you, I would try and establish whether you are getting b/b with your working modem as you seem at least to be picking up the adsl signal. You can then work from there. Is there a fault finder or help section on your ISP's website? Have you installed all the software and rebooted? On your welcome page, what are the selected connection options showing? I had a problem with mine the other week as my SP updates seemed to have removed my b/b connection details and left me with dial up only. I called techies and they reconfigured my connection settings.
Chris XXX
Although the old modem has its lights on, I can't try to connect with it because I don't have an ID and password. The router doesn't show the adsl light.
All my settings on the PC appear to still be there, so if a recent update changed mine, then it changed it somewhere I can't see. I have no software to install/reinstall, the router came pre-set and worked fine for the first two years. I haven't knowingly changed any of that.
ISP's help pages deal with modems (requiring password, which I don't have) but not routers.
My techies don't work weekends and appear to have extremely limited hours during mon-fri.
Sep 22nd 2007 | 10:58 am
#24
Livin' in Spain at last!
Joined: Aug 2006
Posts: 862
From: La Hortichuela Almeria
Re: ADSL - connection problem
Hi
Although the old modem has its lights on, I can't try to connect with it because I don't have an ID and password. The router doesn't show the adsl light.
All my settings on the PC appear to still be there, so if a recent update changed mine, then it changed it somewhere I can't see. I have no software to install/reinstall, the router came pre-set and worked fine for the first two years. I haven't knowingly changed any of that.
ISP's help pages deal with modems (requiring password, which I don't have) but not routers.
My techies don't work weekends and appear to have extremely limited hours during mon-fri.
Although the old modem has its lights on, I can't try to connect with it because I don't have an ID and password. The router doesn't show the adsl light.
All my settings on the PC appear to still be there, so if a recent update changed mine, then it changed it somewhere I can't see. I have no software to install/reinstall, the router came pre-set and worked fine for the first two years. I haven't knowingly changed any of that.
ISP's help pages deal with modems (requiring password, which I don't have) but not routers.
My techies don't work weekends and appear to have extremely limited hours during mon-fri.
It could still be one or more of several causes, most of which you will need your ISP to check on. Do you know anyone who could connect their PC to your socket? If so, get them to connect to their own internet service. If they can, the adsl is working ok and that leaves you with either a faulty router or settings issue. If they can't you are back to the original possibilities which would be possible incompleted circuit/jumpering/routing or an adsl fault, which would need to be reported to your ISP. If the latter is the case only they will be able to determine by running line tests or confirming order completed fully.
Was your ethernet router programmed with your old telephone number on or your new one? You should be able to bring up the details from your welcome screen (prior to logging on).
Chris
Sep 22nd 2007 | 10:29 pm
#25
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Joined: Mar 2007
Posts: 1,558
From: Córdoba
Re: ADSL - connection problem
Hmm, I wondered if it might be the phone number, having not encountered this problem last time I moved. Problem is, I can't even log in to the welcome screen.
I've been pointed to 192.168.1.1 and also to 10.0.0.2 (by the user guide they sent me) but get page not available. Do I or do I not need a connection to view those welcome/configuration pages? When I originally set this up, over 2 years ago, I vaguely remember having to log into a config page but it's too long ago to remember properly, and the last move I did it was just a case of plugging everything back in.
My LAN line is fine and sees the router - tells me LAN disconnected if I switch the router off.
I've been pointed to 192.168.1.1 and also to 10.0.0.2 (by the user guide they sent me) but get page not available. Do I or do I not need a connection to view those welcome/configuration pages? When I originally set this up, over 2 years ago, I vaguely remember having to log into a config page but it's too long ago to remember properly, and the last move I did it was just a case of plugging everything back in.
My LAN line is fine and sees the router - tells me LAN disconnected if I switch the router off.
Sep 22nd 2007 | 11:04 pm
#26
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Joined: Jul 2006
Posts: 1,778
From: Leigh, Lancs. Ex Valencia!
Re: ADSL - connection problem
Hmm, I wondered if it might be the phone number, having not encountered this problem last time I moved. Problem is, I can't even log in to the welcome screen.
I've been pointed to 192.168.1.1 and also to 10.0.0.2 (by the user guide they sent me) but get page not available. Do I or do I not need a connection to view those welcome/configuration pages? When I originally set this up, over 2 years ago, I vaguely remember having to log into a config page but it's too long ago to remember properly, and the last move I did it was just a case of plugging everything back in.
My LAN line is fine and sees the router - tells me LAN disconnected if I switch the router off.
I've been pointed to 192.168.1.1 and also to 10.0.0.2 (by the user guide they sent me) but get page not available. Do I or do I not need a connection to view those welcome/configuration pages? When I originally set this up, over 2 years ago, I vaguely remember having to log into a config page but it's too long ago to remember properly, and the last move I did it was just a case of plugging everything back in.
My LAN line is fine and sees the router - tells me LAN disconnected if I switch the router off.
You should be able to see the config page without an internet connection.
The router should not be concerned with the phone number. It should make no difference.
Regards
Tim
Sep 22nd 2007 | 11:06 pm
#27
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Joined: Mar 2007
Posts: 1,558
From: Córdoba
Re: ADSL - connection problem
Nothing - page not found. I've tried with firefox and IE
Sep 22nd 2007 | 11:20 pm
#28
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From: Córdoba
Re: ADSL - connection problem
When I try, it says page not available without connection and asks me if I want to connect. I can only conenct via dial-up. if I connect, it takes me to a page of search results for pages containing 10.0.0.2 or whatever. If I don't conenct, I get page not found.
i ran ipconfig /all and tried connecting to the IP address given there - same results. It won't allow me to view the pages without connection.
Microsoft Windows XP [Versión 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\rk>ipconfig /all
Configuración IP de Windows
Nombre del host . . . . . . . . . : Rachel
Sufijo DNS principal . . . . . . :
Tipo de nodo . . . . . . . . . . : desconocido
Enrutamiento habilitado. . . . . .: No
Proxy WINS habilitado. . . . . : No
Adaptador Ethernet Conexión de área local :
Sufijo de conexión especÃfica DNS :
Descripción. . . . . . . . . . . : Adaptador Ethernet Fast PCI de SiS 9
00
Dirección fÃsica. . . . . . . . . : 00-0D-61-74-D6-F9
DHCP habilitado. . . . . . . . . : No
Dirección IP. . . . . . . . . . . : 192.168.0.2
Máscara de subred . . . . . . . . : 255.255.255.0
Puerta de enlace predeterminada : 192.168.0.1
Servidores DNS . . . . . . . . . .: 212.64.166.30
150.199.1.11
212.64.160.30
Adaptador PPP tresmacacos :
Sufijo de conexión especÃfica DNS :
Descripción. . . . . . . . . . . : WAN (PPP/SLIP) Interface
Dirección fÃsica. . . . . . . . . : 00-53-45-00-00-00
DHCP habilitado. . . . . . . . . : No
Dirección IP. . . . . . . . . . . : 213.0.200.242
Máscara de subred . . . . . . . . : 255.255.255.255
Puerta de enlace predeterminada : 213.0.200.242
Servidores DNS . . . . . . . . . .: 213.0.184.85
213.0.184.88
C:\Documents and Settings\rk>
i ran ipconfig /all and tried connecting to the IP address given there - same results. It won't allow me to view the pages without connection.
Microsoft Windows XP [Versión 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\rk>ipconfig /all
Configuración IP de Windows
Nombre del host . . . . . . . . . : Rachel
Sufijo DNS principal . . . . . . :
Tipo de nodo . . . . . . . . . . : desconocido
Enrutamiento habilitado. . . . . .: No
Proxy WINS habilitado. . . . . : No
Adaptador Ethernet Conexión de área local :
Sufijo de conexión especÃfica DNS :
Descripción. . . . . . . . . . . : Adaptador Ethernet Fast PCI de SiS 9
00
Dirección fÃsica. . . . . . . . . : 00-0D-61-74-D6-F9
DHCP habilitado. . . . . . . . . : No
Dirección IP. . . . . . . . . . . : 192.168.0.2
Máscara de subred . . . . . . . . : 255.255.255.0
Puerta de enlace predeterminada : 192.168.0.1
Servidores DNS . . . . . . . . . .: 212.64.166.30
150.199.1.11
212.64.160.30
Adaptador PPP tresmacacos :
Sufijo de conexión especÃfica DNS :
Descripción. . . . . . . . . . . : WAN (PPP/SLIP) Interface
Dirección fÃsica. . . . . . . . . : 00-53-45-00-00-00
DHCP habilitado. . . . . . . . . : No
Dirección IP. . . . . . . . . . . : 213.0.200.242
Máscara de subred . . . . . . . . : 255.255.255.255
Puerta de enlace predeterminada : 213.0.200.242
Servidores DNS . . . . . . . . . .: 213.0.184.85
213.0.184.88
C:\Documents and Settings\rk>
Sep 22nd 2007 | 11:29 pm
#29
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From: Leigh, Lancs. Ex Valencia!
Re: ADSL - connection problem
Rachel, is the pc hard wired to the router or wireless?
Tim
Tim
Sep 22nd 2007 | 11:30 pm
#30
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Posts: 1,558
From: Córdoba
Re: ADSL - connection problem
Hard wired, standard network cable.
Edited to add
The most likely cause I think is incompleted order, whatever they told.
I'm going to wait and see what they say tomorrow.
Edited to add
The most likely cause I think is incompleted order, whatever they told.
I'm going to wait and see what they say tomorrow.
Last edited by rachelk; Sep 22nd 2007 at 11:42 pm. Reason: to add...
