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ADSL - connection problem
Sorry if this is in the wrong place - it's probably not specific to Spain but that's where I am...
I moved 3 weeks ago and today my ISP phoned to say that my ADSL should be working now. However it's not. The ADSL light on the router keeps flashing, it needs to be on and steady. I checked with an adsl modem I still have here, it flashes aswell. I've checked the cables (work with telephone Ok) and I've tried with and without filter and with telephone disconnected. The light is still flahsing and I still can't connect (I'm currently using dial-up) Am I right in thinking there is definitely a problem with the line - it's not my hardware or my configuration? For what it's worth, I previously moved just over a year ago and on that occasion just had to reconnect the router once the service was activated and it worked as before and I'm sure it should have been just as simple this time. Any advice much appreciated.... |
Re: ADSL - connection problem
Originally Posted by rachelk
(Post 5335853)
Sorry if this is in the wrong place - it's probably not specific to Spain but that's where I am...
I moved 3 weeks ago and today my ISP phoned to say that my ADSL should be working now. However it's not. The ADSL light on the router keeps flashing, it needs to be on and steady. I checked with an adsl modem I still have here, it flashes aswell. I've checked the cables (work with telephone Ok) and I've tried with and without filter and with telephone disconnected. The light is still flahsing and I still can't connect (I'm currently using dial-up) Am I right in thinking there is definitely a problem with the line - it's not my hardware or my configuration? For what it's worth, I previously moved just over a year ago and on that occasion just had to reconnect the router once the service was activated and it worked as before and I'm sure it should have been just as simple this time. Any advice much appreciated.... |
Re: ADSL - connection problem
Plug your phone in without any filter then pick it up. Do you get a normal ringtone or is there ADSL interference on the line?
If there is no interference, ADSL is not connected. If that's the case report it. Also when you say you have checked cables, make sure they "click" when pushed in and aren't just pushed in. It could take a few days of intermittent ADSL before you get it 24/7 - going from my own experience of Telefonica. |
Re: ADSL - connection problem
Router preconfigured with username and password?
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Re: ADSL - connection problem
Whos your providor?
I felt the need to go with TF in the end as I heard so many stories about third party providors not delivering a reliable service. |
Re: ADSL - connection problem
I'm with idecnet - been with them 2 years and generally they've been great.
I'd originally applied to telefonica, but waited over 2 months, people at 1004 telling me, no, I jsut had to go on waiting, they had no idea how much longer, etc. I spoke to them this morning, took about 10 mnutes but eventually they admitted it sounds like "the adsl line isn't working". So, is the adsl problem their fault or telefonica's? And yes, router came pre-configured - however I take the flashng light to mean there is no adsl so the problem is unlikely to be the configuration. |
Re: ADSL - connection problem
i can't help but i empathise, i was in the same position last week and i just kept clicking stuff in the control panel, moving thing up in priority, changing setting and it just started working. I wouldn't advise it though cos it may have worked this time but last time i completely cocked up my laptop settings...
Sorry, not that helpful really... |
Re: ADSL - connection problem
but this may be more helpful and just a thought. Did you have a really bad storm last night? We did a couple of weeks ago and that's when mine started playing up. Telefonica said the storm was likely to have affected my network card (whatever that is...maybe blown it or something?) so if there was a storm that may have affected something?
Telefonica advised me to make sure i switch my router off next time there's a storm...which I do now, but at the time as they couldn't get the blinking thing to work it was a bit of a pointless piece of advice.... |
Re: ADSL - connection problem
Originally Posted by rachelk
(Post 5337916)
I'm with idecnet - been with them 2 years and generally they've been great.
I'd originally applied to telefonica, but waited over 2 months, people at 1004 telling me, no, I jsut had to go on waiting, they had no idea how much longer, etc. I spoke to them this morning, took about 10 mnutes but eventually they admitted it sounds like "the adsl line isn't working". So, is the adsl problem their fault or telefonica's? And yes, router came pre-configured - however I take the flashng light to mean there is no adsl so the problem is unlikely to be the configuration. When ours was strangely switched off at Telefonics end we got no light at all. Ours flashes amber when the line is on then goes green when connected. Get them to check with Telefonica if its activated. |
Re: ADSL - connection problem
Originally Posted by jdr
(Post 5338305)
I would take it the flashing light means there is adsl line but not connecting.
When ours was strangely switched off at Telefonics end we got no light at all. Ours flashes amber when the line is on then goes green when connected. Get them to check with Telefonica if its activated. The flashing continues exactly the same if I take the telephone cable out, so I don't think it signifies there's adsl there. Funnily enough when telefonica first connected my telephone a few weeks back, I had a steady green light - as if they'd also connected adsl. I couldn't connect, because I'm not a customer of theirs. Once Idecnet requested the adsl for me, the steady green light vanished and now I only have a flashing light (I think it's amber, it's the LAN light which is steady green and makes everything else look greenish). The Ready light is also flashing. |
Re: ADSL - connection problem
Hi Rachelk!
If you have a flashing adsl light your modem is not in sync. Try the following: Make sure plugged in the main socket or Test with telephone extensions (if any) disconnected Also disconnect all other non adsl equipment eg: faxes, cordless phones, satelite tv (if you have it and it is on the same line) Reinstall drivers If possible try connecting to a known working adsl line, or try known working modem on your line If your modem works elsewhere , it is likely to be the adsl service, if another modem works on your line, it is either your modem or filter. Have you had b/b long or is it new, if so has it worked at all. If new and hasn't worked get your ISP to confirm order completed. Check with your telephony provider to confirm there is no line fault as this will affect your adsl. If has worked and you have done all the above report as a fault. Good luck! ;) Chris XXX :thumbsup: |
Re: ADSL - connection problem
There is a little hole at the back of these routers, if you stick a pin into it, that re programmes it again. Hopefully that helps.
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Re: ADSL - connection problem
I haven't had BB before at this address - I moved last month.
I haven't tried the router in another line, but have tried it with the telephone unplugged. Also tried a speedtouch modem instead and it doesn't detect a signal either. I reported it as a fault on Thursday, but so far nothing. The customer service dept doesn't appear to work weekends and it's unlikely that the technical dept do either. So it'll be monday at the soonest, and if not, I may cancel and look for another supplier. ISP confimed order completed and service 'available' on thursday. Telphony provider, Telfonica, say they don't have any information because my adsl service isn't with them. I also tried the reset button, but it didn't help. The only light lit is the LAN one. Ready and adsl are flashing amber. As I said above, when telefonica first connected my telephone a few weeks back, I had a steady green light - as if they'd also connected adsl. I couldn't connect, because I'm not a customer of theirs. For that reason I'm confident it's not the router. |
Re: ADSL - connection problem
we have a Hayes ADSL Duo, and on that there are two lights, well three if you count the power one, there is a steady LINK light, shows the router is connected to a suitable telephone line, and a LAN light which flashes when you are connected to the internet.
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Re: ADSL - connection problem
Ok, another question
The old modem occasionally shows a steady green light, so maybe there is adsl on the line? I can't use it though, I don't have a password - the router came ready configured. To change or check the configuration, according to the user guide I need to go to http://10.0.0.2 but I can't do it, the page won't open. Another question I moved a year ago with none of this hassle - but on that occasion moved within the same city and kept the same phone number. This time I moved city and changed number. Is there something in the router set-up or at their end which needs changing to take account of the change of phone number? What can I do? |
Re: ADSL - connection problem
Hi Rackelk,
If you are using a modem which was configured for another ISP, it might need reconfiguring and your current ISP should be able to do this remotely. From what you have said, I should think the most likely possibilities are that the modem needs reconfiguring or that the circuit has not been correctly routed or jumpered at the exchange, or that your order may not even have been fully completed. Hopefully you should get this sorted when you can contact them on Monday. I wouldn't change providers until you are given an explanation as to what the problem is, as if it is an incompleted order, another change is likely to have a knock on effect with the next provider, only doubled! :ohmy: Chris XXX :wub: |
Re: ADSL - connection problem
Originally Posted by rachelk
(Post 5341686)
Ok, another question
The old modem occasionally shows a steady green light, so maybe there is adsl on the line? I can't use it though, I don't have a password - the router came ready configured. To change or check the configuration, according to the user guide I need to go to http://10.0.0.2 but I can't do it, the page won't open. Another question I moved a year ago with none of this hassle - but on that occasion moved within the same city and kept the same phone number. This time I moved city and changed number. Is there something in the router set-up or at their end which needs changing to take account of the change of phone number? What can I do? Is the user guide from the router manufacturer or the adsl provider? What is the make and model of the router? Is the router connected to your pc via a cable or wireless? Try typing in 192.168.1.1 to the address bar at the top of an explorer page. If it came pre-configured, and you have used the reset button on the back of the router, you will have reset the router to its' factory default settings, not the settings of the provider, so you need a different plan of action. I'll try and be around to help, but can't promise. You may want to pm me instead. Regards Tim |
Re: ADSL - connection problem
Thanks both - yes, it was pre-configured but I haven't changed ISP, just phone number, so would it need changing?
The user guide is on a CD which was provided with the router by the ISP. it states 10.0.0.2 - which I can't access. Neither can I access 192.168.1.1 I'm not sure of the make - in my device manager it says SiS but on the router itself there's no indication, just a label which says ethernet adsl modem. It's a router though. The user guide gives no indication of the make either. Yes, I have used the reset button but only this afternoon when the problem had already arisen. yesterday I was convinced this was their problem and that there was no adsl. Today I have found that my old speedtouch modem shows a steady green light- does this mean that there IS adsl on my line and that the problem lies with the router? |
Re: ADSL - connection problem
Hi Rachelk,
Yes, it does sound like it may be your ethernet router. Is it new, or have you had it a while? Does the working modem connect to b/b? or are you just getting solid adsl light? Chris XXX |
Re: ADSL - connection problem
Originally Posted by chrisw
(Post 5342442)
Hi Rachelk,
Yes, it does sound like it may be your ethernet router. Is it new, or have you had it a while? Does the working modem connect to b/b? or are you just getting solid adsl light? Chris XXX |
Re: ADSL - connection problem
Originally Posted by rachelk
(Post 5342507)
The router is the same one i was using up until a month ago when I moved.
If I were you, I would try and establish whether you are getting b/b with your working modem as you seem at least to be picking up the adsl signal. You can then work from there. Is there a fault finder or help section on your ISP's website? Have you installed all the software and rebooted? On your welcome page, what are the selected connection options showing? I had a problem with mine the other week as my SP updates seemed to have removed my b/b connection details and left me with dial up only. I called techies and they reconfigured my connection settings. Chris XXX :wub: |
Re: ADSL - connection problem
3 Attachment(s)
Make a manual connection on the PC and try to access via modem....providing you have all the necessary info.
If it works then you know your router is not configured properly. If you don't have ALL the relevant info then you need to contact your ISP to get it. I've included 3 jpegs which contain the Telefonica parameters on a Zyxel router, so you can see the sort of info that you need to verify with your ISP. Some of the info will still be valid, but username/pass/DNS is going to be different. |
Re: ADSL - connection problem
Originally Posted by chrisw
(Post 5342551)
Hi Rachel,
If I were you, I would try and establish whether you are getting b/b with your working modem as you seem at least to be picking up the adsl signal. You can then work from there. Is there a fault finder or help section on your ISP's website? Have you installed all the software and rebooted? On your welcome page, what are the selected connection options showing? I had a problem with mine the other week as my SP updates seemed to have removed my b/b connection details and left me with dial up only. I called techies and they reconfigured my connection settings. Chris XXX :wub: Although the old modem has its lights on, I can't try to connect with it because I don't have an ID and password. The router doesn't show the adsl light. All my settings on the PC appear to still be there, so if a recent update changed mine, then it changed it somewhere I can't see. I have no software to install/reinstall, the router came pre-set and worked fine for the first two years. I haven't knowingly changed any of that. ISP's help pages deal with modems (requiring password, which I don't have) but not routers. My techies don't work weekends and appear to have extremely limited hours during mon-fri. :frown: |
Re: ADSL - connection problem
Originally Posted by rachelk
(Post 5342660)
Hi
Although the old modem has its lights on, I can't try to connect with it because I don't have an ID and password. The router doesn't show the adsl light. All my settings on the PC appear to still be there, so if a recent update changed mine, then it changed it somewhere I can't see. I have no software to install/reinstall, the router came pre-set and worked fine for the first two years. I haven't knowingly changed any of that. ISP's help pages deal with modems (requiring password, which I don't have) but not routers. My techies don't work weekends and appear to have extremely limited hours during mon-fri. :frown: It could still be one or more of several causes, most of which you will need your ISP to check on. Do you know anyone who could connect their PC to your socket? If so, get them to connect to their own internet service. If they can, the adsl is working ok and that leaves you with either a faulty router or settings issue. If they can't you are back to the original possibilities which would be possible incompleted circuit/jumpering/routing or an adsl fault, which would need to be reported to your ISP. If the latter is the case only they will be able to determine by running line tests or confirming order completed fully. Was your ethernet router programmed with your old telephone number on or your new one? You should be able to bring up the details from your welcome screen (prior to logging on). Chris :wub: |
Re: ADSL - connection problem
Hmm, I wondered if it might be the phone number, having not encountered this problem last time I moved. Problem is, I can't even log in to the welcome screen.
I've been pointed to 192.168.1.1 and also to 10.0.0.2 (by the user guide they sent me) but get page not available. Do I or do I not need a connection to view those welcome/configuration pages? When I originally set this up, over 2 years ago, I vaguely remember having to log into a config page but it's too long ago to remember properly, and the last move I did it was just a case of plugging everything back in. My LAN line is fine and sees the router - tells me LAN disconnected if I switch the router off. |
Re: ADSL - connection problem
Originally Posted by rachelk
(Post 5344037)
Hmm, I wondered if it might be the phone number, having not encountered this problem last time I moved. Problem is, I can't even log in to the welcome screen.
I've been pointed to 192.168.1.1 and also to 10.0.0.2 (by the user guide they sent me) but get page not available. Do I or do I not need a connection to view those welcome/configuration pages? When I originally set this up, over 2 years ago, I vaguely remember having to log into a config page but it's too long ago to remember properly, and the last move I did it was just a case of plugging everything back in. My LAN line is fine and sees the router - tells me LAN disconnected if I switch the router off. You should be able to see the config page without an internet connection. The router should not be concerned with the phone number. It should make no difference. Regards Tim |
Re: ADSL - connection problem
Originally Posted by valenciatim
(Post 5344093)
Hi again Rachel, are you sure that the manual says 10.0.0.2? Try 10.0.0.1.
You should be able to see the config page without an internet connection. The router should not be concerned with the phone number. It should make no difference. Regards Tim Nothing - page not found. I've tried with firefox and IE |
Re: ADSL - connection problem
When I try, it says page not available without connection and asks me if I want to connect. I can only conenct via dial-up. if I connect, it takes me to a page of search results for pages containing 10.0.0.2 or whatever. If I don't conenct, I get page not found.
i ran ipconfig /all and tried connecting to the IP address given there - same results. It won't allow me to view the pages without connection. Microsoft Windows XP [Versión 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\rk>ipconfig /all Configuración IP de Windows Nombre del host . . . . . . . . . : Rachel Sufijo DNS principal . . . . . . : Tipo de nodo . . . . . . . . . . : desconocido Enrutamiento habilitado. . . . . .: No Proxy WINS habilitado. . . . . : No Adaptador Ethernet Conexión de área local : Sufijo de conexión especÃfica DNS : Descripción. . . . . . . . . . . : Adaptador Ethernet Fast PCI de SiS 9 00 Dirección fÃsica. . . . . . . . . : 00-0D-61-74-D6-F9 DHCP habilitado. . . . . . . . . : No Dirección IP. . . . . . . . . . . : 192.168.0.2 Máscara de subred . . . . . . . . : 255.255.255.0 Puerta de enlace predeterminada : 192.168.0.1 Servidores DNS . . . . . . . . . .: 212.64.166.30 150.199.1.11 212.64.160.30 Adaptador PPP tresmacacos : Sufijo de conexión especÃfica DNS : Descripción. . . . . . . . . . . : WAN (PPP/SLIP) Interface Dirección fÃsica. . . . . . . . . : 00-53-45-00-00-00 DHCP habilitado. . . . . . . . . : No Dirección IP. . . . . . . . . . . : 213.0.200.242 Máscara de subred . . . . . . . . : 255.255.255.255 Puerta de enlace predeterminada : 213.0.200.242 Servidores DNS . . . . . . . . . .: 213.0.184.85 213.0.184.88 C:\Documents and Settings\rk> |
Re: ADSL - connection problem
Rachel, is the pc hard wired to the router or wireless?
Tim |
Re: ADSL - connection problem
Hard wired, standard network cable.
Edited to add The most likely cause I think is incompleted order, whatever they told. I'm going to wait and see what they say tomorrow. |
Re: ADSL - connection problem
Originally Posted by rachelk
(Post 5344144)
Hard wired, standard network cable.
Tim |
Re: ADSL - connection problem
Originally Posted by valenciatim
(Post 5344183)
Then according to what you have put above, the admin page of the router should be accessible by typing 192.168.0.1 into the address bar. If that does not work, then I'd say that the network cable is knackered!
Tim Original cable worked fine, have also tried with new one. COmputer tells me LAN is connected, if I switch off the router it tells me LAN has been disconnected, so I'm sure it's not the cable. But I don't understand why I can't access that page. Will speak to them again tomorrow. |
Re: ADSL - connection problem
Update but no news.
They say they've been phoning the engineers - telefonica, I imagine - every 2 hours since I first complained to find out the status. However, still no success. Today they suggested I connect via RTB in the meantime which I thought sounded ok until I realised that just means dial-up. |
Re: ADSL - connection problem
Open a DOS prompt and type in the following: netstat -n
Do this while connected to the router and paste what you get here. |
Re: ADSL - connection problem
Thanks SoJohn
Ok, connected to router via LAN cable. Router connected to phone socket. Microsoft Windows XP [Versión 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\rk>netstat -n Conexiones activas Proto Dirección local Dirección remota Estado TCP 127.0.0.1:1051 127.0.0.1:1052 ESTABLISHED TCP 127.0.0.1:1052 127.0.0.1:1051 ESTABLISHED TCP 127.0.0.1:1053 127.0.0.1:1054 ESTABLISHED TCP 127.0.0.1:1054 127.0.0.1:1053 ESTABLISHED C:\Documents and Settings\rk> Those numbers are utterly unfamiliar to me....they are not the numbers in my network set up TCP boxes... |
Re: ADSL - connection problem
Yeah, Nothing too helpful there.
Sorry, I don't use Windows, so thinking a bit :) if you double click the little networking box in the bottom right. That should open a box with two tabs on. General and Support. Click Support and tell me what the default gateway is. |
Re: ADSL - connection problem
Dirección fÃsica: 00-0D-61-74-D6-F9
Dirección IP: 0.0.0.0 Máscara de subred: 0.0.0.0 Puerta de enlace predeterminada: Servidores DNS: 212.64.166.30, 150.199.1.11, 212.64.160.30 Servidor WINS: |
Re: ADSL - connection problem
Well, it may say you are connected. But that says you aren't. If you want, PM me your phone number and I will try to talk you through some things. My Spanish is limited though.
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Re: ADSL - connection problem
Does it say my PC isn't connected to the router?
Or that the router isn't conencted to the outside world? |
Re: ADSL - connection problem
Originally Posted by rachelk
(Post 5349967)
Does it say my PC isn't connected to the router?
Or that the router isn't conencted to the outside world? |
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