Brexit Biometric card payment difficulties
Nov 12th 2022, 10:42 am
#16
BE Enthusiast
Joined: Jun 2010
Posts: 666
Re: Brexit Biometric card payment difficulties
Just went onto SEF site and generated my DUC... no problem. Onto bank...filled in correctly double checked details and requested SMS code to validate payment.
This is where the problem starts.None of the codes have been accepted by the bank and so payment hasn't gone through,and I've tried 4/5 times. Is this a problem with the bank or SEF does anyone know ,or had the same problem?
This is where the problem starts.None of the codes have been accepted by the bank and so payment hasn't gone through,and I've tried 4/5 times. Is this a problem with the bank or SEF does anyone know ,or had the same problem?
Nov 12th 2022, 10:46 am
#17
BE Enthusiast
Joined: Aug 2009
Location: Wales/Ribatejo
Posts: 575
Re: Brexit Biometric card payment difficulties
Ah.. thanks BA .Little slip I was given said to wait 48 hours to generate the DUC (which I have) and to pay via bank or Multibanco. No mention that I had to wait 48 hours AFTER generating the DUC. Could have done that a couple of days ago!!
Nov 13th 2022, 8:41 am
#19
Forum Regular
Joined: Feb 2018
Location: Portugal
Posts: 61
Re: Brexit Biometric card payment difficulties
I’m not sure if others have had this issue, but I still have not been able to generate the DUC on their Brexit residence card website, did anyone else here have that issue and how did it get resolved? I had my appointment 2.5 weeks ago and still haven't been able to pay for mine.
All the usual claims of “click the printer icon” or “click the calendar icon” don’t apply here because there’s no icon to click! I just get the message of “No active or pending payment documents (DUC)”.
I've emailed SEF and tried calling, literally 200 times according to my redial counter, but to no avail. They only emailed back to say they could see the 'process' in their back end and the DUC will only be released when they are finished. Whatever that may mean.
All the usual claims of “click the printer icon” or “click the calendar icon” don’t apply here because there’s no icon to click! I just get the message of “No active or pending payment documents (DUC)”.
I've emailed SEF and tried calling, literally 200 times according to my redial counter, but to no avail. They only emailed back to say they could see the 'process' in their back end and the DUC will only be released when they are finished. Whatever that may mean.
Nov 14th 2022, 1:02 pm
#20
Forum Regular
Thread Starter
Joined: Feb 2013
Posts: 42
Re: Brexit Biometric card payment difficulties
It’s not easy or clear. Click on the € sign. Click on your name. Click on the date that you had your appointment. Then click on the printer sign. Can’t remember if it then reveals its self but if it doesn’t, click on the printer sign that shows up again on the right side. This should reveal the payment reference you need. Screen shot if it does appear. Good luck.
Your answer is the kind I specifically mention didn’t work in mine and many other people’s situations. It would have failed after clicking on the name, because there’s nothing to click beyond there. There’s a real back-end issue for those applying for 10-year card it seems.
Nov 14th 2022, 7:36 pm
#21
Forum Regular
Joined: Feb 2021
Posts: 44
Re: Brexit Biometric card payment difficulties
SEF has just published a 1 min video showing step-by-step what to click on when you are paying - it's on Facebook, not sure if this link will work, but I'll try:
[edit - no, failed.. can't add link - but if you go to SEF's page on Facebook, it's the first item (at the moment)]
[edit - no, failed.. can't add link - but if you go to SEF's page on Facebook, it's the first item (at the moment)]
Last edited by sam349; Nov 14th 2022 at 7:41 pm.
Nov 17th 2022, 4:52 pm
#22
Forum Regular
Joined: Jul 2021
Location: Abergele, Alges and Faro (boat)
Posts: 281
Re: Brexit Biometric card payment difficulties
Oh well, payment deadline today (17/11/22) and SEF still not posted the payment DUC. Have emailed the contact address and will just have to wait until they bother to reply.
Nov 18th 2022, 7:28 am
#23
BE Forum Addict
Joined: Mar 2014
Location: East Algarve
Posts: 1,001
Re: Brexit Biometric card payment difficulties
A good news post for a change.
Attended interview at SEF offices Faro at 4pm on Wed 16 Nov.
Logged in to SEF website this morning (18 Nov) and printed off payment details.
Will now wait 48 hours before paying 15 Euros as instructed.
Attended interview at SEF offices Faro at 4pm on Wed 16 Nov.
Logged in to SEF website this morning (18 Nov) and printed off payment details.
Will now wait 48 hours before paying 15 Euros as instructed.
Nov 20th 2022, 4:23 pm
#24
BE Enthusiast
Joined: Jan 2008
Location: Península de Setúbal
Posts: 407
Re: Brexit Biometric card payment difficulties
I made my request on 7/11
It was issued on the 17/11
Payment deadline is 24/11
Today is 20/11
"De momento não é possivel efectuar esta operação. Por favor tente mais tarde."
That should be the National Anthem
Maybe it is 48 'working day' hours .....?
Or maybe this is just the start of yet another exiting Portuguese adventure to incredulity and beyond
Probably I will get a fine for not paying on time when my payment deadline passes before the system allows me to pay
That's no joke, its happened to me before
Oh well, the lady in the appointment was very nice, so its fine
Nov 21st 2022, 7:03 am
#25
BE Enthusiast
Joined: Jan 2008
Location: Península de Setúbal
Posts: 407
Re: Brexit Biometric card payment difficulties
Me too, she told me to wait 48 hours before trying to make the DUC, but it appears that its 48 hours after the DUC that you can pay (but maybe I wouldnt have been able to make the DUC before 48 hours too?)
I made my request on 7/11
It was issued on the 17/11
Payment deadline is 24/11
Today is 20/11
"De momento não é possivel efectuar esta operação. Por favor tente mais tarde."
That should be the National Anthem
Maybe it is 48 'working day' hours .....?
Or maybe this is just the start of yet another exiting Portuguese adventure to incredulity and beyond
Probably I will get a fine for not paying on time when my payment deadline passes before the system allows me to pay
That's no joke, its happened to me before
Oh well, the lady in the appointment was very nice, so its fine
I made my request on 7/11
It was issued on the 17/11
Payment deadline is 24/11
Today is 20/11
"De momento não é possivel efectuar esta operação. Por favor tente mais tarde."
That should be the National Anthem
Maybe it is 48 'working day' hours .....?
Or maybe this is just the start of yet another exiting Portuguese adventure to incredulity and beyond
Probably I will get a fine for not paying on time when my payment deadline passes before the system allows me to pay
That's no joke, its happened to me before
Oh well, the lady in the appointment was very nice, so its fine
Operação Efectuada
Just when I had that 15 digit payment code memorised by heart, I'd tried it so many times
Nov 21st 2022, 8:18 am
#26
BE Forum Addict
Joined: Mar 2014
Location: East Algarve
Posts: 1,001
Re: Brexit Biometric card payment difficulties
Less than 48 hours passed and I was able to pay online through my bank. Now the long wait for delivery of the card in the post.
Nov 21st 2022, 8:22 am
#27
BE Enthusiast
Joined: Oct 2019
Posts: 459
Re: Brexit Biometric card payment difficulties
"O DUC encontra-se disponível para pagamento dois dias úteis após a data da sua emissão."
Nov 28th 2022, 7:22 pm
#28
Just Joined
Joined: Sep 2022
Posts: 6
Re: Brexit Biometric card payment difficulties
Hi i have had difficulties paying for my biometric card online and today I checked my document they issuedy for my biometric card and it says the deadline was the 22th November. Has anyone else had these issues and could I pay if I went to the SEF office?
Nov 28th 2022, 10:12 pm
#29
Forum Regular
Joined: Jul 2021
Location: Abergele, Alges and Faro (boat)
Posts: 281
Re: Brexit Biometric card payment difficulties
Deadline for issue of my DUC was 17th and when it was overdue, I emailed SEF but no reply. On 22nd I managed to get through on telephone and woman issued it immediately, with payment deadline of 29th. Paid by internet banking on 25th and it's now appeared on SEF portal as paid.
Nov 29th 2022, 3:57 am
#30
BE Enthusiast
Joined: Dec 2019
Location: Lagos and Hong Kong
Posts: 572
Re: Brexit Biometric card payment difficulties
Deadline for issue of my DUC was 17th and when it was overdue, I emailed SEF but no reply. On 22nd I managed to get through on telephone and woman issued it immediately, with payment deadline of 29th. Paid by internet banking on 25th and it's now appeared on SEF portal as paid.