Brexit Biometric card payment difficulties
I’m not sure if others have had this issue, but I still have not been able to generate the DUC on their Brexit residence card website, did anyone else here have that issue and how did it get resolved? I had my appointment 2.5 weeks ago and still haven't been able to pay for mine.
All the usual claims of “click the printer icon” or “click the calendar icon” don’t apply here because there’s no icon to click! I just get the message of “No active or pending payment documents (DUC)”. I've emailed SEF and tried calling, literally 200 times according to my redial counter, but to no avail. They only emailed back to say they could see the 'process' in their back end and the DUC will only be released when they are finished. Whatever that may mean. |
Re: Brexit Biometric card payment difficulties
Originally Posted by Ninmurai
(Post 13150779)
I’m not sure if others have had this issue, but I still have not been able to generate the DUC on their Brexit residence card website, did anyone else here have that issue and how did it get resolved? I had my appointment 2.5 weeks ago and still haven't been able to pay for mine.
All the usual claims of “click the printer icon” or “click the calendar icon” don’t apply here because there’s no icon to click! I just get the message of “No active or pending payment documents (DUC)”. I've emailed SEF and tried calling, literally 200 times according to my redial counter, but to no avail. They only emailed back to say they could see the 'process' in their back end and the DUC will only be released when they are finished. Whatever that may mean. After Euro symbol, click on your name, then in your date. Then you should be able to generate DUC. If you dont see date after your name, you got to go nearest SEF office processing WA cards. |
Re: Brexit Biometric card payment difficulties
Thanks for the quick reply.
Yes, I cannot see a date after my name. By “visit the SEF office processing WA cards” do you literally mean SEF? Because my biometrics appointment was in the Geral dos Assuntos Consulares e das Comunidades Portuguesas rather than a SEF office. And what should I ask them? Would they be able to issue me a DUC on the spot? |
Re: Brexit Biometric card payment difficulties
I waited three days after generating the DUC, but I'm unable to make the payment.
I haven't made a payment like this before, so I'm wondering if I'm doing it correctly. On my bank website, I navigate to a page with the banner Pagamentos ao Estado | Documento Único Cobrança There are three fields: NIF Referencia Montante I get the error message Informação em falta ou incorrecta with Referência Inválida next to the reference field. A number of things occurred to me: is it a government NIF and not my own NIF? the reference is 15 characters with no spaces at start or end is it 2 Working days you have to wait? Has anyone else had this problem? |
Re: Brexit Biometric card payment difficulties
During my appointment, I was told to log in after 48 hrs to make the payment but so far I still haven't seen it yet. I'll give them another 2 working days. Let me know if you are successful with making a payment.
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Re: Brexit Biometric card payment difficulties
Those of you who have had your appointment, do you have to wait until you've paid to recieve the card by post as Red Eric said?
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Re: Brexit Biometric card payment difficulties
Originally Posted by Ninmurai
(Post 13150779)
I’m not sure if others have had this issue, but I still have not been able to generate the DUC on their Brexit residence card website, did anyone else here have that issue and how did it get resolved? I had my appointment 2.5 weeks ago and still haven't been able to pay for mine.
All the usual claims of “click the printer icon” or “click the calendar icon” don’t apply here because there’s no icon to click! I just get the message of “No active or pending payment documents (DUC)”. I've emailed SEF and tried calling, literally 200 times according to my redial counter, but to no avail. They only emailed back to say they could see the 'process' in their back end and the DUC will only be released when they are finished. Whatever that may mean. |
Re: Brexit Biometric card payment difficulties
Had my appointment on 18th and still no payment details. It does however have an "issuance deadline" date of 17/11 so presumably they have until then to issue the DUC.
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Re: Brexit Biometric card payment difficulties
Originally Posted by GrahamF
(Post 13151549)
Had my appointment on 18th and still no payment details. It does however have an "issuance deadline" date of 17/11 so presumably they have until then to issue the DUC.
Let us know if there's any news! Also, how did you find out about issuance deadline? Were you given something written about this? I wasn't told anything about this during my appointment. |
Re: Brexit Biometric card payment difficulties
Originally Posted by Jlindon
(Post 13151773)
My appointment was last Friday 28th and also no payment details yet.
Let us know if there's any news! Also, how did you find out about issuance deadline? Were you given something written about this? I wasn't told anything about this during my appointment. |
Re: Brexit Biometric card payment difficulties
Originally Posted by Ninmurai
(Post 13151425)
I should say, that I specifically had a 5-year CRUE which expired before my appointment. During my appointment they confirmed my application was for a 10-year permanent residence card, and according to a source close to the British Embassy they speculate that this is reason why I'm experiencing this issue. Apparently they had designed the system to be only doing direct swaps, i.e. 5-year CRUE to 5-year cards, or 10-year EU Permanent Residence to 10-year cards.
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Re: Brexit Biometric card payment difficulties
DUC was also unlocked for me today too after 6 days since my appointment. Fingers crossed with the payment next.
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Re: Brexit Biometric card payment difficulties
Hi, yes i am day 12 now post SEF appointment and I get to the page where there is a EURO sign then it says NO ACTIVE OR PENDING PAYMENT DOCS (DUC) and when i try to click on my name (which looks like a link) nothing happens. I have tried from many different devices, logging in and out and restarting my laptop. A friend tried also to log in from their laptop but received the same info. I have emailed SEF but they saud to call the hotline, but it's always engaged with no 'on hold' option. Anyone can advice or help please ? Blessings, thank you, Suzanna x
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Re: Brexit Biometric card payment difficulties
My DUC was generated 6 days after my appointment and I made the payment (yesterday on Sunday) through my banking app without problem. I did sent an email on Wednesday before I see the DUC was generated on Thursday. They did replied back to me today that my payment was successfully and that the card will be sent in the post to the registered address.
Try sending an email and I think they reply within a few days. |
Re: Brexit Biometric card payment difficulties
Just went onto SEF site and generated my DUC... no problem. Onto bank...filled in correctly double checked details and requested SMS code to validate payment.
This is where the problem starts.None of the codes have been accepted by the bank and so payment hasn't gone through,and I've tried 4/5 times. Is this a problem with the bank or SEF does anyone know ,or had the same problem? |
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