State insurance
Jul 6th 2007, 6:39 am
#1
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Thread Starter
Joined: Jul 2006
Location: Porirua,NZ
Posts: 3,275
State insurance
Just being honest here. 4pm today,Don phoned State to tell them of a leak in our bedroom.By 1730,a carpet bloke had been,set up a fan,a dehumidifier, cleaned the wet area,and will return Monday to finish the whole carpet.
Meanwhile the assessor will be out soon.
Credit where credit is due.
Meanwhile the assessor will be out soon.
Credit where credit is due.
Jul 6th 2007, 6:49 am
#2
conquering the world!
Joined: Aug 2006
Location: Puatahanui, Porirua
Posts: 4,905
Re: State insurance
Just being honest here. 4pm today,Don phoned State to tell them of a leak in our bedroom.By 1730,a carpet bloke had been,set up a fan,a dehumidifier, cleaned the wet area,and will return Monday to finish the whole carpet.
Meanwhile the assessor will be out soon.
Credit where credit is due.
Meanwhile the assessor will be out soon.
Credit where credit is due.
Jul 6th 2007, 7:04 am
#3
Too close to the sun
Joined: Aug 2006
Location: Waihola, Dunedin
Posts: 411
Re: State insurance
Good service. all our policies are with them
Jul 6th 2007, 9:53 am
#4
Winter hibernator
Joined: May 2007
Location: Miramar - Wellington - North Island - New Zealand
Posts: 779
Re: State insurance
State aye ?????????? damn !!!!!!!!!!!
Jul 6th 2007, 10:16 am
#5
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Location: Porirua,NZ
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Jul 6th 2007, 2:47 pm
#7
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Joined: Sep 2006
Location: Mission Bay, Auckland
Posts: 649
Re: State insurance
Dumb question - State Insurance are they a NZ company, do they have branches all over NZ and do they just do house and content insurance? Sorry Danny re all of the questions but we will need this in three weeks time 
Jul 7th 2007, 11:41 am
#8
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Joined: Dec 2006
Location: Porirua, Wellington, NZ
Posts: 645
Re: State insurance
They also do car insurace - the more insurance you have ith them the cheaper it is!
Jul 8th 2007, 1:07 am
#9
Banned
Joined: May 2007
Location: South of the North Island
Posts: 49
Re: State insurance
Both our cars and the home also with State and a generous discount for all being with the one company,just need to get the Kiwi drivers licence to get the cheaper claim allowance as we have to pay the first $500 of any motorist accident claim but hey it`s still cheaper than the UK .
Jul 9th 2007, 2:49 am
#10
Forum Regular
Joined: Sep 2004
Location: Paraparaumu & Upper Hutt
Posts: 96
Re: State insurance
Jul 9th 2007, 3:25 am
#11
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Location: North Shore
Posts: 1,417
Re: State insurance
Wow! Our flood happened back in April and it still isn't sorted!
Jul 9th 2007, 3:37 am
#12
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Joined: May 2006
Location: Auckland
Posts: 1,631
Re: State insurance
me too, we have house contents and car
they settled our broken window claim in about a week...and that was even when I logged the claim 10 days after it broke and had paid to have it repaired...it was only when someone mentioned i could claim that I rang them
they also settled our car claim quickly...no queries and no problems, once form filled in they settled with other car owners and direct with our panel beaters...we just had the excess to pay
no problems
so far Ami are fine
they settled our broken window claim in about a week...and that was even when I logged the claim 10 days after it broke and had paid to have it repaired...it was only when someone mentioned i could claim that I rang them
they also settled our car claim quickly...no queries and no problems, once form filled in they settled with other car owners and direct with our panel beaters...we just had the excess to pay
no problems
so far Ami are fine
Jul 9th 2007, 3:46 am
#13
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Joined: Apr 2005
Location: Beachlands, East Auckland
Posts: 2,957
Re: State insurance
All our insurance policies are with AMI too.
As for customer service.... SKY keep ringing us offering us better and better deals... well, last week we gave in and said we would have it. We arranged for them to come and set it up on Saturday..... on Thursday afternoon they rang my OH and said they could come on Friday instead... booked for 3pm. I had to leave Chipmunks before my friends, dragging my 3 year old with me, who was having fun with his friends. I got home at quarter to 3. Did SKY turn up?? NOPE.... no phone call nothing.... no call from them over the weekend either to apologise. I got a call this morning from a SKY engineer saying he would be here today at lunchtime. I rang up their customer service and asked why they never turned up on Friday and she basically said that we were wrong and it was booked for Monday. She said that somebody had booked it for Friday at 9am originally (ermmm nope!) and then had spoken to us to change it to Monday. I finally got my apology from this lady who could just about speak English. Not a good start to our relationship with them and crap communication and customer service.... and hes left us with 2 unwanted holes in the wall to fill in as he couldnt get his drill to go through.
As for customer service.... SKY keep ringing us offering us better and better deals... well, last week we gave in and said we would have it. We arranged for them to come and set it up on Saturday..... on Thursday afternoon they rang my OH and said they could come on Friday instead... booked for 3pm. I had to leave Chipmunks before my friends, dragging my 3 year old with me, who was having fun with his friends. I got home at quarter to 3. Did SKY turn up?? NOPE.... no phone call nothing.... no call from them over the weekend either to apologise. I got a call this morning from a SKY engineer saying he would be here today at lunchtime. I rang up their customer service and asked why they never turned up on Friday and she basically said that we were wrong and it was booked for Monday. She said that somebody had booked it for Friday at 9am originally (ermmm nope!) and then had spoken to us to change it to Monday. I finally got my apology from this lady who could just about speak English. Not a good start to our relationship with them and crap communication and customer service.... and hes left us with 2 unwanted holes in the wall to fill in as he couldnt get his drill to go through.
