Go Back  British Expats > Living & Moving Abroad > New Zealand
Reload this Page >

Customer Service NZ

Customer Service NZ

Old Sep 28th 2008, 11:58 pm
  #1  
TeamEmbo
Thread Starter
 
TeamEmbo's Avatar
 
Joined: Jan 2007
Location: Rangiora
Posts: 1,557
TeamEmbo has a reputation beyond reputeTeamEmbo has a reputation beyond reputeTeamEmbo has a reputation beyond reputeTeamEmbo has a reputation beyond reputeTeamEmbo has a reputation beyond reputeTeamEmbo has a reputation beyond reputeTeamEmbo has a reputation beyond reputeTeamEmbo has a reputation beyond reputeTeamEmbo has a reputation beyond reputeTeamEmbo has a reputation beyond reputeTeamEmbo has a reputation beyond repute
Default Customer Service NZ

2 hours ago I rang Fisher & Paykel in Christchurch to order a new element for my cooker. It's just been delivered! Maybe it's just me, but I think that's amazing customer service
TeamEmbo is offline  
Old Sep 29th 2008, 12:07 am
  #2  
Account Closed
 
Joined: Mar 2008
Posts: 0
scrubbedexpat094 has a reputation beyond reputescrubbedexpat094 has a reputation beyond reputescrubbedexpat094 has a reputation beyond reputescrubbedexpat094 has a reputation beyond reputescrubbedexpat094 has a reputation beyond reputescrubbedexpat094 has a reputation beyond reputescrubbedexpat094 has a reputation beyond reputescrubbedexpat094 has a reputation beyond reputescrubbedexpat094 has a reputation beyond reputescrubbedexpat094 has a reputation beyond reputescrubbedexpat094 has a reputation beyond repute
Default Re: Customer Service NZ

WOW!
scrubbedexpat094 is offline  
Old Sep 29th 2008, 1:28 am
  #3  
Sleazy Dippin Doodle
 
Kiwiprincess's Avatar
 
Joined: May 2007
Location: wellington
Posts: 1,363
Kiwiprincess has a reputation beyond reputeKiwiprincess has a reputation beyond reputeKiwiprincess has a reputation beyond reputeKiwiprincess has a reputation beyond reputeKiwiprincess has a reputation beyond reputeKiwiprincess has a reputation beyond reputeKiwiprincess has a reputation beyond reputeKiwiprincess has a reputation beyond reputeKiwiprincess has a reputation beyond reputeKiwiprincess has a reputation beyond reputeKiwiprincess has a reputation beyond repute
Default Re: Customer Service NZ

Holy hell! That is pretty impressive!
Kiwiprincess is offline  
Old Sep 29th 2008, 1:34 am
  #4  
BE Enthusiast
 
jueinnz's Avatar
 
Joined: Jan 2004
Location: auckland
Posts: 547
jueinnz is a glorious beacon of lightjueinnz is a glorious beacon of lightjueinnz is a glorious beacon of lightjueinnz is a glorious beacon of lightjueinnz is a glorious beacon of lightjueinnz is a glorious beacon of lightjueinnz is a glorious beacon of lightjueinnz is a glorious beacon of lightjueinnz is a glorious beacon of lightjueinnz is a glorious beacon of lightjueinnz is a glorious beacon of light
Default Re: Customer Service NZ

Yer but we are still waiting for a call back from the people who are supposed to be repairing out "6 months old TV" from 2 weeks ago!!! Gave up and rang panasonic in the end our selves unfortuantly though they say there is no other option than for us to go through this repairer!!!!!!!!! Wew found out from panasonic that the parts are on order and we now have a ETA so i wonder if they will ring us when they arrive??????
jueinnz is offline  
Old Sep 29th 2008, 2:45 am
  #5  
Give us a kiss
 
Biddy's Avatar
 
Joined: Feb 2005
Location: Peka Peka - Kapiti Coast - Nice!
Posts: 3,140
Biddy has a reputation beyond reputeBiddy has a reputation beyond reputeBiddy has a reputation beyond reputeBiddy has a reputation beyond reputeBiddy has a reputation beyond reputeBiddy has a reputation beyond reputeBiddy has a reputation beyond reputeBiddy has a reputation beyond reputeBiddy has a reputation beyond reputeBiddy has a reputation beyond reputeBiddy has a reputation beyond repute
Default Re: Customer Service NZ

I find customer service here can be one of 2 opposing degrees (does that make sense? You know what I mean!)

1) The call to the plumber, roofer, etc ....." My (insert product here) is broken, needs replacing etc, can you come and look and give me a quote?" Said tradesperson will show up and suggest a figure. All's good.......But then you never see them again despite a million phone calls.

2) The trip to any electrical type store....."have you got a (insert product here). "Yis, here it is"
" How much?"
"$100 (for example)"
" How about $80 for cash?"
"No problem"

I've had loads and loads of positive customer service experiences with offers of discounts, free stuff chucked in etc, often without prompting - I find most people are genuinely trying to please. Usually sales staff are chatty and have plenty of time and are not too 'in yer face'.
I've had a significant minority of the negative ones. Can be quite amusing sometimes but not when you have a leaking roof and have been waiting several weeks for the roofer who has 'just ordered the part' or 'just finishing another job' or 'just forgotten':curse:
Biddy is offline  
Old Sep 29th 2008, 6:49 am
  #6  
BE Forum Addict
 
luvwelly's Avatar
 
Joined: Jul 2007
Posts: 2,285
luvwelly has a reputation beyond reputeluvwelly has a reputation beyond reputeluvwelly has a reputation beyond reputeluvwelly has a reputation beyond reputeluvwelly has a reputation beyond reputeluvwelly has a reputation beyond reputeluvwelly has a reputation beyond reputeluvwelly has a reputation beyond reputeluvwelly has a reputation beyond reputeluvwelly has a reputation beyond reputeluvwelly has a reputation beyond repute
Default Re: Customer Service NZ

I find customer service here extremely good and it nearly always comes with a smile and a quick chat despite tipping not being the norm.
Tradespeople generally turn up when they say or better yet phone you as they get near so you can return home and not have to wait in for them all day.
Same if you are getting a large piece of furniture or similar delivered..no need to sit in all day waiting.
I get reminder phone calls from my hairdresser, podiatrist and dentist the day before to confirm appointments, which means you get a chance to re-arrange before incurring a cancellation fee.
When you first arrive, much easier to open a Bank Account, buy a car etc etc than it would be in UK as they are so geared up for new arrivals.
The only 'grumpy' service I have encountered to date is from teenage boys serving in Petrol Stations....and I expect that is universal ...
Good customer service is definitely one of the plusses of being here and is remarkable considering how low the wages tend to be..
luvwelly is offline  
Old Sep 29th 2008, 9:45 am
  #7  
BE Forum Addict
 
garryhg's Avatar
 
Joined: Mar 2007
Location: Cockle Bay, NEW ZEALAND
Posts: 1,007
garryhg is a glorious beacon of lightgarryhg is a glorious beacon of lightgarryhg is a glorious beacon of lightgarryhg is a glorious beacon of lightgarryhg is a glorious beacon of lightgarryhg is a glorious beacon of lightgarryhg is a glorious beacon of lightgarryhg is a glorious beacon of lightgarryhg is a glorious beacon of lightgarryhg is a glorious beacon of lightgarryhg is a glorious beacon of light
Default Re: Customer Service NZ

I have to agree customer service is fantastic..

Bought a pair of jeans from Shantons in Botony 1 year ago,they were a bit tight for me when i bought them so i put them away till i lost a bit of weight

about 2 weeks ago just remembered about them and tried them on,and they are now too big for me

thought I would be really cheeky and took them back to the store and asked if i could exchange them,
The reply"yes thats no problem at all" just go and exchange them for something else or a credit note...
Can you imagine getting that response in the UK,me thinks not

well done NZ keep up the good work...Jacky
garryhg is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell or Share My Personal Information -

Copyright © 2023 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.