Hi, I moved back to the UK from Massachusetts six years ago. I have a US pension and use Wise to transfer it to my UK bank every month. For a while the transfers would go through in a couple of minutes. However recently, they have either taken about 4 days but now seem to be cancelled before the transfer completes. These cancellations are a bit scary as they happen after the money has been removed from my US account and it is usually a day or do before it is put back. No explanation is provided on why the cancellations are happening, while a phone call to the helpdesk only led to a confused conversation (will try again). The transfers are set up so that the money comes from my US account by ACH (a direct debit?). I can't do a wire transfer as that requires physically going into a bank branch which is in the US and I'm in the UK.

Has anyone had a similar experience? Any suggestions?

Many thanks for any help, advice you can give.

With best regards,

Paul C.

Hi there, yes I've had the same issues with a monthly transfer, they blamed it on my UK Nationwide account taking time to process, but this didn't use to happen.

Hi, Why dont you just call the SS office and have it sent every month to your UK bank it is really easy to do,

Once is a blip, repetition rings alarm bells.

I regularly transfer from my NZ bank account. I haven't had one cancel however i have had a couple take up to 48 hours especially if over the weekend. Quickest has been 2 hours.

Thanks everyone for the responses,
I'm not sure what's going on. Thinking of setting up a Wise bank account so that I can transfer money there, convert $ to £ myself and then send it to my account in the UK.\

Unfortunately, it's not a SS pension. They only allow one option of paying it into a US $ account. Thanks ShelleyR75, sorry you had the same problem, but interesting to know that I'm not the only one,

I'll let you know how I get on.
Cheers, PaulC

You could ask both Wise and the destination bank for the reason for the delay as it may be possible to satisfy them and prevent a recurrence. Or consider changing whichever institution is causing the delay for an alternative.

Sorry to hear that you are having problems like this, I used the method you describe for many years. These days I have a Wise $ account, put my US pension money there and then send the money from there to my UK bank account using the Wise app.