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Topping up NI Contributions

Topping up NI Contributions

Old Feb 6th 2021, 9:30 pm
  #31  
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Default Re: Topping up NI Contributions

Yep - I can log on, enter the 12 character gov id in there then get asked NI number and DOB - all good. Then a screen that says they cant identify me and need more info like passport info or credit info. I check those boxes. next screen is to then enter a UK address - I cant get past that.
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Old Feb 6th 2021, 9:45 pm
  #32  
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Default Re: Topping up NI Contributions

Write them an old-fashioned letter. Put it an envelope and post it. Strange to think we used to do that all the time.

It is National Insurance at Longbenton, Newcastle, that you need to contact.

Some people report success from phoning them

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Old Feb 6th 2021, 9:58 pm
  #33  
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Default Re: Topping up NI Contributions

Originally Posted by scot47 View Post
Write them an old-fashioned letter. Put it an envelope and post it. Strange to think we used to do that all the time.

It is National Insurance at Longbenton, Newcastle, that you need to contact.

Some people report success from phoning them
By coincidence I just threw away a load of NI correspondence because I am now in receipt of my OAP and 10 years I was writing to them from Texas to set up my voluntary NI contributions. Worked just fine.
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Old Feb 6th 2021, 10:03 pm
  #34  
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Default Re: Topping up NI Contributions

Originally Posted by freerskier View Post
Yep - I can log on, enter the 12 character gov id in there then get asked NI number and DOB - all good. Then a screen that says they cant identify me and need more info like passport info or credit info. I check those boxes. next screen is to then enter a UK address - I cant get past that.
Ok, thanks.

I would surmise that there is something amiss with with the Gateway identification process setup for your account.

Did you get a verification email from gov.uk after initial application?

That should have given you a link to verify that you are indeed you and to set a password for your Gateway account.

Check 'junk/spam' whatever mail folders for that mail.

Without setting the password, you're effectively "sunk".

When I log in I just get "Gateway ID" and "Password" fields, no NI, DOB or any other question stuff before moving on to phase two authentication, which is stored.
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Old Feb 6th 2021, 10:12 pm
  #35  
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Default Re: Topping up NI Contributions

Originally Posted by freerskier View Post
Yep - I can log on, enter the 12 character gov id in there then get asked NI number and DOB - all good. Then a screen that says they cant identify me and need more info like passport info or credit info. I check those boxes. next screen is to then enter a UK address - I cant get past that.
Have you tried entering you last UK address? Presuming you have lived there at some time.
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Old Feb 6th 2021, 11:05 pm
  #36  
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Default Re: Topping up NI Contributions

Originally Posted by chawkins99 View Post
Have you tried entering you last UK address? Presuming you have lived there at some time.
Great Tip!!!!!!! That did it. Juts need to dig out my passport now as it gets into the other screens. Thanks so much.
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Old Feb 6th 2021, 11:30 pm
  #37  
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